13296 results found
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Missing messages in RingCentral Desktop App
We have observed that our users are experiencing a significant gap in their message history within the RingCentral app, specifically from July 2021 through April of this year. We would like to inquire about the process for restoring these missing messages for our users.
- Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days
1 vote -
Create a custom rule that can use partial DID or area code only as a "caller ID" condition
Create a custom rule that can use partial DID or area code only as a "Caller ID" condition. Can use a wildcard * as placeholders
Objective:
I want to route inbound calls, using a custom rule, that starts with a +1 650- * * * - * * * * or +1 650-681-**** (Palo Alto) to a specific California call queue/user extensionCurrent: You can add a number via caller ID as part of custom rule condition but it doesn't indicate if it's the first or last part of the DID or phone number
1 vote -
Automatic Time Zone Update
Hello! I need to figure out how to change the phone numbers to follow their work hours but change with the physical phone's time zone. I have executives that travel and it is inconvenient to have to change the work hour time zones. Can you set it to follow their phone's time zone please?
1 vote -
Ability/Feature in RingCentral SMS for sending mass communication text messages
RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient
1 vote -
Automatic (Silent) Monitoring
We are looking for an option to automatically do (Silent) Monitoring in RingCentral app and deskphones
1 vote -
Ability to hide the names of attendees who join the webinar
Ability to hide the names of attendees who join the webinar
1 vote -
Deskphone reset to default after reboot
Customer is requesting that every time they reboot the phone it should remain the same setup or configuration - as per user deskphone reset to default after reboot
1 vote -
Record one-side of a call only
Ability to record one side of a call only
1 vote -
Steps to Set Up Call Forwarding to a Delegated Line
The client only shares the direct line with their customers, not the delegated number. When following the steps provided on the support site to configure delegated lines, calls made to the owner's direct line are received directly by the owner and are not forwarded to the delegated number. To ensure both the owner and the delegate can receive the call, additional steps need to be taken beyond what’s currently outlined in the support documentation.
Steps to Set Up Call Forwarding to a Delegated Line when calling the diret line :
Log in to the Admin Portal with admin access.-Go…
1 vote -
Call Queue Routing
In Call Queues / Call Handling & Members / Primary Members - have missed calls for Primary Members route to a secondary Call Queue. When no one answers in that selected Call Queue then the call is routed back to Primary Members' voicemail or the original Call Queue
1 vote -
Transfer a call and if the recipient does not answer it returns the call to the sender
The ability to transfer a call to another user and if that user is not available the call would be returned to the original sender of that call. This way the call doesn't have to go to voicemail and can be sent to another user if necessary, or take a message in person.
1 vote -
Assign specific IP address to user
Assign a specific IP address to a user
1 vote -
not to prompt the ring central app option when pressing the number in click to dial
Customer wanted the click to dial option to dial directly to ring central app once they click the number to be call instead of the option of phone and sms to appear first before they can dial out
1 vote -
An option to disable the missed call notification via email for business hours only from call queue
An option to disable the missed call notification via email for business hours only from call queue
1 vote -
Open Mic feature that allows Voice Chat option with Coworkers via Realtime/live Audio.
this would allow Multiuser chatting; a Voice chat option that can be turned on or off for the chat room so I don't have to type out short questions, and we can vent to coworkers via audio
1 vote -
There should be an option for system recording to say the caller ID name of the caller or if the caller is on the contacts of the customer
There should be an option for system recording to say the caller ID name of the caller
1 vote -
replacement phone
current phones should not go offline when ordering a replacement device
1 vote -
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
1 vote -
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."
1 vote -
Task list
Ability to have option to download or export task list
1 vote
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