11040 results found
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1 vote
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company and phone number not included when sending fax
company and phone number not "auto populate" when sending fax
1 vote -
Option to integrate Yahoo's calendar and Contacts to the RingCentral app.
We currently have the option to link the contacts/calendars from Google and Microsoft (Exchange and O365) and having the option to connect our Yahoo ecosystem would be a huge convenience for the many who use it.
1 vote -
customer requesting to have a robot ask the caller on how did the caller find the company that they calling?
customer requesting a feature where when the caller was put on hold or by the end of the call their is a IVR message asking the caller on how the experience and how this they find the company that they are calling
1 vote -
Download reports anayltics
The client wanted to download reports analytics as a file (doc or pdf).
1 vote -
Generate a Report of User Softphone Version
It will be helpful for an Admin to have a section in the web portal that allows him to see what softphone version a user is currently using.
1 vote -
3rd party going to RC to reflect the number of the caller as the caller ID number
3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.
1 vote -
toggle button for block numbers
option to have a toggle button for block numbers
1 vote -
Remove Last Name on Phone Presence
Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.
1 vote -
Call screening on RC Application.
It will be useful to have this feature available also and not just on desk phones.
1 vote -
Incorrect CNAM even if it's updated on the system.
Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.
1 vote -
Polycom Trio 8300 for Start a meeting in seconds with one-touch join
Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal
1 vote -
Way to search a non ringcentral number to see in which call forwarding it is added
Is there a global search for our account to see if a specific non RC number is associated with any queue or extension
Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system
1 vote -
Presence set different greeting or an identifier when a call is from another user
Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.
1 vote -
Queue overflow user status
Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…
1 vote -
Forwarded calls are recorded in another user's log
It would be beneficial if the forwarded calls were also recorded in the history log of the user who received the forwarded call so they can also check the contact details of the caller. This would be especially helpful when we've set up a main phone number for our clients to call so the team with their own phone numbers could have an equal opportunity to answer the main phone number's calls, and that they don't have to log in to the main phone number's RingCentral app to check the history log.
1 vote -
Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
1 vote -
Disable company greeting globally
I want to disable the ability to use the call greeting feature. I have users making the mistake and recording their voicemail in this slot. Please let me know if this is something globally we can disable for our account.
1 vote -
Call forwarding setup
My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the business and give them time to wrap up anything else they were doing.
1 vote -
Forward voicemail to another extension and follow the forwarded extension's voicemail delivery rules
Problem:
When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.Steps to Reproduce:
1) User Ext. A has voicemail recipient of User Ext. B. User Ext. B then forward voicemail to User Ext. C.
2) Make a phone call to User A
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User BActual Behavior:
The voicemail is sent to the VM mailbox of User Ext. BExpected Behavior:
The voicemail delivery should follow…1 vote
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