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  1. We currently use the "Post message via email" feature in Conversations/Teams to receive notifications triggered by particular scripts. Works great! It would be nice if we could also make these messages go to particular tasks for better organization. Right now it's conversationid@accountid.mvp.ringcentral.com and it would be nice to also have conversationid+taskid@account_id.mvp.ringcentral.com, for example.

    1 vote
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  2. keep default fax cover for RC desktop app even after logging out

    1 vote
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  3. We would like to have a feature to assign * key to the operator extension

    1 vote
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  4. It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.

    1 vote
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  5. Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.

    1 vote
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  6. When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.

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  7. RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile customers may have to break these messages up when sending them to RingCentral.

    1 vote
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  8. Customer should be able to manage the call handling when logged in using the admin on the app, to be able to modify the Ring Groups and Ring settings as well.

    1 vote
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  9. Submitting this feature to have an option for a script to install an update for RingCentral desktop app

    1 vote
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  10. I do not want to receive text messages on my cell phone and in ring central, especially from personnel not from within my organization.

    1 vote
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  11. The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.

    1 vote
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  12. Some users may be under the understanding that it was more for bugs, not to open support cases with Customer Care.

    1 vote
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  13. Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default

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  14. Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.

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  15. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.

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  16. Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.

    1 vote
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  17. We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes

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  18. I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.

    1 vote
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  19. We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.

    1 vote
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  20. We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm

    1 vote
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