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Phone & Messaging

Phone & Messaging

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  1. When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  2. Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
    1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
    2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. I hate the fact that the Ringcentral app just randomly shuts down and restarts due to an installed update. While I totally appreciate the fact that the app is always updated, it would be nice to be able to control when the app will close and restart. Perhaps a button in the top right of the app(similar to Chrome, Edge, Vivaldi, etc) that says "Restart app to update" instead of the app looking like it crashed and then starting back up again.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  4. the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
    the admin will prevent the agent to dial out those number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. 1 vote

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  6. Customer wants to have an option for multiple extension to pickup the call at the same time

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  7. Have Extension line on physical phone display the Caller ID of who they are talking to. This would allow greater collaboration so other users could see who everyone else is talking to.

    1 vote

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  8. customers should be able to block RC calls from their MS teams when the number has MS teams setup.

    1 vote

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  9. Hi we would to have the ability to do outbound calling on Free account

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  10. A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  11. Wants to have the option to listen to the voicemail of the shared line extensions

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  12. Hi Guys,
    Is there anyway to Remove Branding of RingCentral Name
    When the RingMe screen pops up,
    ie when the customer clicks on the RingMe Button on our website.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  13. A request has been made for RingCentral to have its own supported and compatible Pool side phones to match user's company set-up.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  14. Make it possible to force specific users to only use the web browser version and never give them the option to download or use the mobile or desktop app.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  15. In the attached screenshots, I'm searching for a contact by entering the last 4 digits of their phone number but I get no results.

    1 vote

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  16. To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.

    1 vote

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  17. We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number

    1 vote

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  18. We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
    A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  19. It takes me a few minutes at startup to get the RC window size, shape, location, and display mode set up. Suggest those be saved at close, and then used to display the window on open just like it was a close.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  20. please add option to adjust attachment resolution

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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