12783 results found
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Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
Log into call queue
A feature in which a user can log into the Ring Central app using call queue credentials
1 vote -
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Remove Option to connect/answer to Paging calls
Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.
1 vote -
I prefer on my desktop to have incoming calls ring in my browser & not on the RingCentral desktop app
I prefer on my desktop to have incoming calls ring in my browser & not on the desktop app. This is how it was set up at a previous company but the help chat said this is not an option. I want to keep everything open in my browser for ease of navigating when I'm on the phone.
1 vote -
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conv
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.
1 vote -
IVR menu Call routing
Kim wants to route the calls to her extension 102 then if she will not be able to answer route it to IVR If customer choose dial by name directory and selected her name it should route the call to her extension again then route to voicemail if she will not be able to answer the call.
1 vote -
Make caller ID available on all plans
The client has RingEx Essential plan, and got really frustrated that they cannot see the caller ID of their callers. Mentioned that it would be better to add the feature even on the lower plans.
1 vote -
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK customers. Currently, this feature is only available to RC US/CA brands. Should be also available to RC UK/EU
1 vote -
appel sortant
Bonjour
Est-il possible de mettre un délai après avoir terminé un appel sortant avant de prendre un appel entrant.
Actuellement quand un agent prend un appel et qu'il raccroche on peut mettre un délai avant de prendre le prochain.
Si un agent fait un sortant et qu'il raccroche il prend directement un entrant.
ce délai éviterai de changer de statut pour finir des notes et l'oublie de se remettre en file.1 vote -
To receive an SMS notification from the number that is assigned in the call queue
To receive an SMS notification from the number that is assigned in the call queue instead of receiving an email only, the reason is that the email may take some time to be read versus the SMS.
1 vote -
allow site change on the ringcentral app to toggle caller id from one site to another
if customer only have 1 user ext but has multiple site they would like to have the ability to use the numbers from one site to another. and that they will not need to login via admin portal.
1 vote -
Call pick up feature for Third party phone ( Manual provisioning)
Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)
1 vote -
option to send disappearing text
Hi Team,
It would be great to add a feature to send disappearing text to send important password etc that disappear in a minute or so.
1 vote -
Assign a user extension to receive the miscall in Call Queue
To avoid confusion, it's better to assign a dedicated user extension to receive a miscall in a certain call queue.
1 vote -
separate SMS app or widget for mobile device
All of our users must use the RingCentral mobile app for business-related SMS/text messaging. It would be great if they could tap one icon and instantly go into the RC SMS app. Our users don't like using the RC app for SMS because there are always 2 steps - Open the RC app, then tap the SMS/text icon. They would like to be able simply tap an icon on their mobile device and go directly into SMS.
1 vote -
SSO on any plan
SS should be available regardless of the plan that they have
1 vote -
New users limit auto extn to Site's DDI range
For each site we have a set of DDI’s we always match the extn to the DDI, for example for my site my extn is 36605 and my DDI NNN NNN3 6605.
Therefore when creating a New Users it would be useful to:
1) Limit the extns presented automatically to the available range.
Occasionally we may use something outside that range for a non DDI purpose so make overriding the presented extn?2) To present the next available extn within that range, ATM we have 36899 configured so 36900 is presented but there are many free extns within that range…
1 vote -
provide suggested template
Please provide suggested wording for a customers website so that when they modify it, and submit for a campaign they have an "idea" of what Ring Central is looking for instead of countless rejections. Customers are getting frustrated that they get a rejection with a reason and then change it, only to be met with another rejection
1 vote -
Don't Auto Close Profile Menu
In the EX client, when you click on the bubble, that could contain your picture, leave that window open until user decides to close. Meaning; if I need to change my availability, status and turn on accept call q's instead of that window auto closing like it does now, causing me to have to open it again, leave it open with a X in the upper corner to close when you are done with that window.
1 vote
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