12783 results found
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Phone Line Check
A kind of feature that would allow us to make sure our phone lines are working correctly? At the moment we're doing it manually, calling each line and making sure the call comes in, but is there any automatic process we could implement?
1 vote -
Ping Set up
Customer wants to have an option that if a marketing company called his main phone number and all of his employees is on a call assisting different caller, the call will be routed to a different marketing campaign and market company will hear a prompt that " no one is available to pick up the phone"
1 vote -
RC App Call Notification while using a server screen
Customer wanted to also have a notification when receiving a call while using the RC App in server screen. In that way they can monitor users screen while using the RC App while on a call.
1 vote -
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed.
1 vote -
Page ring on Mitel deskphones
I would like to see the "Answer page ring" feature on Mitel desk phones. Currently, paging doesn't work with Mitel desk phones when using Ring Central. Having this feature for user's would help greatly.
1 vote -
Control the Volume of Active Calls
The ability to configure the app/desk phone where the volume remains the same when there is an additional incoming call.
Right now, if an agent is on a call and a call comes in on the back line, the volume significantly decreases on the active call.
1 vote -
Ability to check phones history without serial numbers
Should be able to check devices history on the account without serial numbers
1 vote -
Ability to ignore a specific call only for a specific user
Ability to ignore a specific call only for a specific user
1 vote -
let us pick the EXACT time not 15 min increments for business hours
I would like to be able to start my phones at 7:55am, 5 minutes before our normal business hours, but I cannot, I either have to do 7:45am or 8am, and it's annoying I cannot specify a time like 7:58am if I would like.
1 vote -
External contacts for federated account
External contacts shows in both accounts.
1 vote -
Option to let callers leave voicemail for auto-answered call
A request has been made by one of the users to have an option to let callers have the ability to leave voicemail for auto-answered calls when the user won't be able to attend the call after several seconds.
1 vote -
User Role - User Admin to have Access on All Unassigned Phones
Only the Super Admin can currently access all Unassigned Devices account-wide. When making a custom role or using pre-defined roles such as "User Admin," it can only access phones that were assigned to the group or site where the user is part of.
There should be a specific role that can access and assign all unassigned phones of the entire company.
1 vote -
add TIME ZONE to call history and voicemail time stamps
It would be helpful if the timestamps listed for incoming calls and voicemails included the TIME ZONE where the calls originate. That way, when I begin making calls to customers at 8:30 am CST, I am not calling someone on the west coast at 6:30 in the morning, nor am I having to use a time zone calculator to try and find a customer who is in an appropriate time zone. RingCentral is promoted as an app that streamlines productivity. This feature would go a long way in helping RingCentral live up to the hype.
1 vote -
Delete custom voicemail greeting
Wants to have the option to delete custom voicemail greetings.
1 vote -
Mute button for all notifications
It would be helpful if there is button that we can toggle on the online account to mute the notifications for a certain user
1 vote -
Ability to change the area code when doing outbound
It's best if we do have the option to change the area code when dialing out within the same area/city/state.
1 vote -
Allow the use of ≈ in desktop RC app.
The desktop app (at least on macOS) seems to ignore the ≈ character (U+2248 aka ALMOST EQUAL TO). On Mac you type this with option + x, but the RC desktop app types nothing.
1 vote -
When you select Forward All Calls to voicemail to have both calls and video calls all route to voicemail without having to set yourself to D
In MVP, when you select Forward All Calls to voicemail I suggest to have both calls and video calls all route to voicemail without having to set yourself to Do Not Disturb
1 vote -
Wants to have the option to Re-arrange the caller outbound number.
Wants to have the option to Re-arrange the caller's outbound number.
1 vote -
free phone upgrade for out of warranty phones
So far ring central cannot upgrade phone for out of warranty device even the equipment is purchase from them. I (the customer )will appreciate if this is an option without extra cost. case id 21865730
1 vote
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