12792 results found
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Add notification when blocked numbers are being added
Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.
1 vote -
Additional Company Extensions and Company Greeting
I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..
1 vote -
Text away message
Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.
1 vote -
Add Live support in NORTH AMERICA
Useful to all in Canada and US that are tired of dealing with offshore idiots
1 vote -
Two-Factor Authentication for Telus Business Connect
Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security
1 vote -
Allow call queues to ring extensions who only use Mobile Application
Users that are part of a queue /or even ring group is not ringing their extensions if they only have soft phone / desktop application / mobile application which gives limit to call routing of the company.A lot of employees were now working remotely and not all of them have physical phones.
1 vote -
See scheduled meetings farther into future on mobile app
I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via the mobile app.
1 vote -
Block inbound calls that are forwarded to the RC numbers
Inbound Calls to the RC numbers can only be filtered by the phone number and there is no way to stop receiving calls that are forwarded from another carrier.Hoping that we can have a feature that can detect forwarded calls and let users decide to block or accept them.
1 vote -
Enable phones to call deaf persons on RELAYUK 18001
Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.
1 vote -
Add "Group or Queue Membership" to User details
It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.
1 vote -
Limit number of calls presented to a queue
customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate
1 vote -
Ability to toggle when you want to allow calls to go to your pickup group
We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.
1 vote -
automated voice mails for disconnected or not connected calls
we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
1 vote -
Turn off queue automatically if agent is inactive on computer for x amount of time.
Turn off queue automatically if agent is inactive on computer for x amount of time.
1 vote -
Phone should also be programmed to indicate when Offline and Do Not Disturb
If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
1 vote -
Live Agents reachability regardless of the Account plan tier
Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-to questions, et.
1 vote -
One-tap join for conference from the RC MVP App
link to join a conference from laptop, and got an error that said "One-tap join is currently unavailable on this device. Please refer to the conference invitation to join.But she was able to log in via the app on the cell phone.
1 vote -
Creating user group per Site Location
Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.
1 vote -
Add capacity to have no numbers/people selected on the left side
There is no way to have no number/person selected on the left side of the text screen. If the highlighted person send a new text, it automatically shows as read, so can be easily missed. Please add a way to have nobody selected so texts aren't missed due to this design flaw.
1 vote -
Update Bulk Upload Confirmation Spreadsheet to show Sucesses
When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.
1 vote
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