12794 results found
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easy to understand collection of app errors request
- cx wants to see an easy to understand collection of errors app feature within a month.
1 vote -
Notes Section in Contacts should appear when making outbound calls
It would be helpful to add a note section in each contact, a label section for a custom name, and the company and first name would show together when calling.
1 vote -
Notes Section in Contacts should appear when making outbound calls using RingCentral app
It would be helpful to add a note section in each contact, a label section for a custom name, and the company and first name would show together when calling.
1 vote -
Call queue Voicemail pin
Customer requesting to removed the voicemail pin for everyone has an access to it and not avoid hustle and remembering the password
1 vote -
Allow Users to have a visibility who's in a call or not using the RingCentral App
Allow Users to have visibility who's in a call or not using the RingCentral App
1 vote -
New process for SMS to distribute to users
able to distribute SMS
1 vote -
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
1 vote -
Enable option to add TCR Campaign for Custom Roles
Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.
1 vote -
Option to Disable Giphy to Specific User and Not the Entire Account
They would like to be able to restrict particular users in utilizing Giphy sharing for different reasons.
1 vote -
Feature additions for Quick Contacts under the new RingCentral desktop/web app layout
We would like to have the ability to customize on how quick contacts are viewed/presented. On the "New layout", Quick Contacts can now show more than 10 contacts at once, unlike on the "Old layout" that can only show 10 at once, but the problem on the "New layout" is that you would need to scroll down in order to view the other Quick Contacts. We are hoping that we can still use the old Quick Contacts layout and show more than 10 contacts at once, so that our Users would have more flexibility in utilizing the Quick Contacts feature.
1 vote -
Keep the running time of a parked call and not start a new call time
The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.
1 vote -
IVR menu send chatbot link
From the IVR menu, give the caller the option to receive a chat link to start a chat with a bot. The link can be organic ring central or to an external service.
1 vote -
Capability to receive the messaging notification for a certain extension during after hours to a specific email address.
This will beneficial to admins that only wants to receive notification during after hours.
1 vote -
Allow Add Number to Block Via Mobile App
A call or text comes in and you know it’s spam. The mobile app doesn’t have a quick way to add the number to the Block Number list. In fact, adding this “new” idea was a painful process via mobile as well. It’s as if you don’t want the idea or feature.
1 vote -
Have the capability to search in the Admin Portal who is the owner of a specific Host Code.
This is beneficial to the Admin since they won't check the users in the account one by one to identify who is the owner of a specific Hode Code.
1 vote -
Stop feature change when upgrading or downgrading plans
We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.
1 vote -
Information status when I dial a number from numeric keypad
Why don't we have the status of the person (online, available or disconnected) when I dial a number from the numeric keypad as specified: "enter a name or a number"If I type a name, I retrieve its status (green, red or white)If I dial his direct number, the system find his name in the directory but not his status : online or availableIt's still very very annoying !
1 vote -
Want to see which users is using RC app to receive calls and sending sms
Customer is looking for reports to identify who's users is keen of using RC app or external device to answer call or SMS during business hours. it will help us to make sure that our company policy is being followed.
1 vote -
Add support for Bose Headsets
Support Bose Headsets so I can answer calls when I am not right in front of my pc by using the taps supported on the headset
1 vote -
RingCentral app(mobile/desktop/web) customize "On Call" (more menu)
Desired behavior: To be able to customize the order or list of "On Call more menu". - To be able to move options on the menu list based on the commonly used option when thj user is on a call. - Example: A user commonly uses RingCentral app to transfer calls. The user would like to have the Transfer at the top of the list for easy visibility and navigation.
1 vote
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