Auto forward incoming text message from one phone to another phone or group of phone number.

We have multiple team members who communicate to clients via text. It would be nice to allow them to send out a text using a common phone number (X) and then to also be able to have the team members see the text that comes into the number (X) so they can act upon it and be on the same page.

Cj, thanks for your comment! We will take a look at these, and merge if necessary. Thank you for contributing to our ideas portal!

Seems like maybe this request should be merged with the below ideas as well as potentailly more: https://ideas.ringcentral.com/ideas/ENTCOM-I-141https://ideas.ringcentral.com/ideas/CUSTCOM-I-359https://ideas.ringcentral.com/ideas/CUSTCOM-I-1896https://ideas.ringcentral.com/ideas/CUSTCOM-I-3099https://ideas.ringcentral.com/ideas/ENTCOM-I-99https://ideas.ringcentral.com/ideas/CUSTCOM-I-2188https://ideas.ringcentral.com/ideas/ENTCOM-I-122We currently pay almost as much as we pay for ringcentral for a separate group texting solution. Just due to how poorly Ringcentral handles sms groups/call queues.

please please please please. we have different departments and hours and one person handling all text messages is literally impossible and incredibly inefficient. thank you!!!!!!!

to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.

All extensions having access to main-line SMS texting and ability to receive incoming and outgoing messages

If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text will get sent to different extensions.

A shared SMS inbox for sales and customer support. All group members have access to the inbox.

We use the main extension's credentials to access and run the RC App yet, when we text our clients it will show up as the direct number assigned.It will be very helpful if the sender ID will show up as our main phone number so that the client's won't be confused when receiving text messages from us.

We have a number of users who need to be able to text from a site number. For example, a particular councilor in our heath services department needs to be able to send texts to a group of patients. However they do not want this text to go out from their personal extension but need to be able to send this out from the site number for health services.

It would help tons of users because this would allow mutlipes employees to respond and send texts from the main number for the buisness which allows a better experience for the clients as well as makes it where 1 number can be used for contacting the buisness making it easier to service clients

We would like to use the main company phone number to text clients off multiple extensions.

also need ability to have company SMS be directed to certain user and/or email

please!

The current desktop app is showing the unpublished ring central phone number for extension. Old app showed main business phone number. Please add this to current app.

Will be able to set more operator extensions so that multiple extensions can receive SMS for main company number thru their RingCentral App.

SMS outbound from main company line is a previous feature that was utilized, and disabling on the new application has caused significant business disruption for our clients who are used to that phone number.

SMS to go to both users on the account

Request: allow sms to be forwared to a different number