SMS -
Example: If my customer texting to my company number, or any number I created for my company only one user can see this message. It's a problem, because a lot of customers texting to our phone numbers from where they received a calls. And only one user can see, I can see, and every time if its important information I need to forward this message. I want to give access to users to see and send messages to this customer. And also get easy access to personal(extension) numbers if my sales team communicate with customers. At this time need to do a lot of job to check sms.

Please give access, open it to everyone give access to see and send messages to any number.

Since this has been delayed for the final quarter of the year I would assume it's been worked on, I'm also interested in potential Alpha/Beta access in order to test it and provide feedback.

I would appreciate it if we get in touch regarding whether that's an option.

Thank you!

Any update and is there a Beta version availible?

As a small startup, we need to have as many access points to our clients as possible with no restrictions. This feature is critical to our communication requirements and would vote for it 12000 times if we could. In addition, we have developed a zapier integration with our CRM platform that helps us stay on top of all our outbound and inbound messages. It's awesome, but only if multiple people can receive SMS from the main number.

Thank you for your understanding.

please do this because one main number every body should get SMS/Email

I really hope RingCentral rolls out this feature out this would make Ringcentral the best platform look how many votes it has

Re: Native Business Texting w/ Shared Inbox

What is the latest on this feature?
We were told it was going to be completed by Q2or Q3 of this year. Please advise.

I agreed that this is an important feature, I've handled a case wherein customer needed to set multiple SMS recipient for the company main number, the reason for this is that in case he will go on a vacation or will not be available for a certain amount of time, there will be no problems or hassle in checking the company SMS.

Allows multiple users to receive an SMS from the Main Number, so everyone will be aware if someone sends an sms from Mainline

Enabling the call queue extension to receive SMS from the main number in RingCentral means that not only can people call your business, but they can also send text messages. This makes it easier for customers to reach you in a way that's convenient for them. All these messages, whether calls or texts, go to the same place, so your team can manage them all together. It's like having a single inbox for all your customer messages, which helps your team stay organized and respond quickly.

Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line

Customer would like to have an option to use the main company number as the sender of all SMS from the accoun for privacy purposes of direct numbers

2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient

Wants to have the sms being sent to the main number be also shared to all the extensions or group of extensions

This would be very beneficial. It would also be nice for this to be an updated feature sooner rather than later at the plannend Q2 2024.

Allow multiple users to have the operating extension instead of just one user.I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.

Please fix this ASAP! I have suggested this since I switched to RC in 2020. I do not want my receptionist to have to log into my account anymore in order to respond to text messages from customers. Please move this up to URGENT!

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined team members see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.Is this possible?

Can our whole team receive incoming text messages from our clients and then be able to respond by whoever get's to the message first

SMS received to be routed to multiple mailbox instead of just one