This is a critical function for our company and we have already had to bring on another texting provider to make sure that our customers get our messages properly. If Ring Central can’t get this fixed, we may be leaving for another phone line as well.

If the inbox is not shared it's about as useful as the current setup (useless).

One team member cannot be on call 24/7 and be responsible for all inbound / outbound SMS messages.

The feature was promised to us as just a few months away when we signed up with ringcentral (2 years ago). Then we were pushed to ideas, then we got a Q2 date and a year later we don't even have the dollar store version above?

If the inbox is not shared it's about as useful as the current setup (useless).

One team member cannot be on call 24/7 and be responsible for all inbound / outbound SMS messages.

The feature was promised to us as just a few months away when we signed up with ringcentral (2 years ago). Then we were pushed to ideas, then we got a Q2 date and a year later we don't even have the dollar store version above?

Surprised this has been in the suggestion box for three years...

Hello and thank you for the tech support. Our business requires us to be out and about and there is more than one employee that needs to be able to receive business line text and send. as we are not in the same place always. Please look into for this app to be able to have more than one employee receive sms and send from business line. Thank you in advance for your assistance
Kind regards,
Lindsey Wende
Mac7property Inspections

This is a must. Please allow multiple users to send out SMS from the main numbers ASAP

We need a shared space for a department to be able to send and receive text messages on a direct line. That same space we want the capabilities of a call queue included so people can answer and place calls in a centralized location as well. We have that capability in Dialpad which we are leaving to enter the RingCentral platform.

We all share one number and our clients all have that number. We need to be able to receive the messges from it. Everyone from different shifts needs to be able to see what happened prior to their shift. we dont want the client having 9 different numbers.

Will this be possible soon??

This is an absolute necessity in our business and the main reason we moved to Ring Central. I now have to do a work around where every person on my scheduling team signs into the "shared line" and then they also have to have the app on another device to log into their own line. It really shouldn't be this complicated and this change would significantly improve the workflows for our busy business-Kayla

Absolutely unbelievable. I'm dumbfounded really. Clearly "SMS for call queues" is a completely different feature. A shared inbox is by far the most requested feature on here, it was promised to be delivered in Q2 2024, delayed, and now we don't know if it's coming at all?! I think about this literally every day. I got excited every 1st of the month for the release notes hoping it'd be in there.

We and our customers are inconvenienced every day because our main number texts go to only one person after we switched from Grasshopper (of all places) and lost a shared inbox.

I can't fathom why this wouldn't be top priority because clearly customers are leaving for other VOIP providers over this. Beetexting must have some real dirt on you guys.

this is hugely important to someone who uses 1 phone number as a "customer service call center" phone for all customer service agents, and to use 1 main phone number to send/receive both phone calls and SMS/MMS

That way, outbound calls and SMS/MMS all show the 1 phone number, no matter which CS agent is calling out

My office has one main phone number that is published online and our customers recognize on social media. RC doesnt allow more than one user to use the main phone line for SMS which I think is ridiculous! To have multiple users text and each message is from a different phone number generated by RC doesnt make too much sense for a business especially when they have already ported a phone number in for calls. This prevents us from using SMS with RC when it should be a given. RC please fix this as I am sure you would have more business in use of of the SMS.

Need to be able to show that messages from all extensions are sent from the same main number!

So surprised this hasn't happened yet

Jessica
When is this going to be released thru RC so you don’t have small businesses paying an additional $20-39 per user to subscribe to beetexting. It was promised many times and yet to deliver. Does the VP of product development have any answers?

Please implement this ASAP!

We need this, Ring Central. Pause with the AI stuff for a moment and give us basics like this which will help us to have better communication and support with our clients and customers!

Hi Team,

this feature suppose to be added or planned to be added on March 2024 Q2 2024 but no update since then. I would like to know if there is another roadmap, plans to have this feature available this year 2025.

I am following this on behalf of Mega Refunds Tax Group as this feature is important to their business.

Regards
Ram Carillo
APAC Support Team

This has been scheduled for over 2 years and not completed. As soon as I have a little free time, I'm going to find our company a new VOIP provider. Others on here should do the same so they get the message.

Adding to this pile, we need an update. We're a RingCentral partner that work with small businesses to implement RingCentral and this is critical to most companies we work with.