Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

Hi Jessica- Is there a more specific time frame this will be released ?

I feel that it is important for our patients to send and receive texts and calls from the main number. It creates confusion when you received from several random numbers.

I want to be able to text a client and include the team members from our company by selecting the team's group/call queue and not inputting individual members for every text. This would allow us to pick up where the last team member left off. It is especially helpful when someone is out sick or on vacation.

THIS IS CRITICAL FOR OUR BUSINESS!!!

This is a critical feature that is missing. We need multiple users to be able to send and receive text messages from the main business line.

VERY IMPORTANT! Also, when we change the user assigned as the Operator, it breaks text threads, and the users are not able to see previous texts from whenever they were not assigned as Operator, which is very inconvenient.

It would great to have this feature implemented. Rather than just one phone extension, the ability to send to multiple would be beneficial.

If this cannot be accomplished, then perhaps allow the ability to send to an email address - the email address could then possibly be an email forward to multiple individuals.

Hi. It would be wonderful if the platform allowed users to 'select' more than one team member, in regard to receiving SMS messages when clients/customers text our business phone number. At this time, the platform only allows for one user at a time to receive those SMS messages. Please make it possible.

We have tens of these numbers and need them to function fully!

As the others have stated, if my team uses our company main as their "text" number, everyone needs to be able to see the response to that number.

This needs to be addressed ASAP, multiple SMS capabilities exist on other platforms natively.

Shared inboxes for SMS can be accessed through the Beetexting add-on, as this feature is not available natively in our apps. For more information or to request a demo, please reach out to your account manager or support team.

In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to have this capability. (This is what we are used to with our previous SMS provider).

Any update on this?

This is a must needed feature to ring central

This is vital for our company. I don't want to leave RC but the boss says we might have to if we can't all text.

Super critical and if not resolved in next few months, we'll have to leave RC, too

This is critical for our law firm. If we don't receive this update, we will have to switch phone systems.

Please provide a clear and accurate timeline for the implementation of shared SMS inboxes. It's disappointing that smaller VoIP competitors can offer this essential feature, while RC continues to delay its delivery.

Suggesting a third-party plugin with added costs as a workaround is not an acceptable solution for our service team. A shared SMS inbox function should be a standard, included feature.