Would be a great feature for helpdesk staff. Can be added to the call queue groups themselves to allow or not allow texting at that number with the ability to accept text, and then forward it everyone on the queue and any overflow queues as a one way text receipt for urgent system alerts, 2FA authentication, etc.

Can't believe this still hasn't been added to the system yet.

it is absolutely laughable we had to "vote" on this and it isn't available already. UGH.

completely agree! why don't we have this already?

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

Zoom does this already, why can't RingCentral?

Please add this soon! I don't want to have to pay for more services from someone else when Ring already handles sms

Hey we really need and would appreciate the capability to make primary text messages go to multiple users. We do tech support and it's very difficult if an employee is out of the office for others to receive messages.

Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users.This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person on a team needs to be able to have calls coming in to other colleagues forwarded to them after hours, the same should be possible for text messages as well. Our business is heavily text dependent. Many texts out to our workforce regarding changes to their schedule start to trickle in after business hours. It is important for the overnight on call person to receive these text messages, as well as texts coming in from our clients (which use another phone number). However, they cannot be on two RC numbers at the same time. Having SMS's forward easily to an on call person would help solve this (PS- it would be great if the original user/ number could still receive them too, and if there is an admin option to enable/ disable the original recipient from having messages that came in over night appear as "unread" or as "read" if the overnight person read them. Right now, we are using GoTo and RC because of this. However, RC is a much better product, and we would like to have all things operating on RC alone.

Just how the call forwarding works, but with text messages. Where you can set it to forward messages for a specific timeframe.

Sending SMS from entire team to show the Main number instead of the individual numbers

To be able to have a group be able to receive text messages for a service text group

IE, sending updates to clients/customers. If a text is sent back to an individual extension, that message isn't followed up on while the person is out of office. If it could be directed to a queue then whoever was signed into the queue could follow up on it right away.

I got an email this morning with the contents of a text we received to a Call Queue I'm a member of. I can't believe it doesn't show up in my RingCentral app and I can't respond to the text from the call queue number.It would be great to have a group text thread for each Call Queue. That way the whole group can see if incoming texts have been responded to.

Company main number SMS should be viewable and able to be sent by multiple users. Same goes for main company voicemail.

We work with different independent contractors that we message with all the time, but we need that the whole team have access to each other sms with every contractor. What I mean is to have a shared messaging system with the team members. Thanks!

What's the issue:Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a tragedy. I have seen this option in competitors like dialpad. Current Workaround: To receive SMS the only thing I have found is to set the operator to call queue and set up a email notification. There is no way to reply to SMS using this method. Further, there are no SMS threads, so the continuum is broken. Agents don't know where the communication was left. What's the request: The feature request is to created a shared SMS mailbox which we can set authorized users. The authorized users can then send and receive SMS using company main or call queue numbers .

Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

Is there currently any way for multiple users to receive SMS messages?

When SMS was received on RingCentral Number, we can set a forwarding settings that it can forward to an external number