User's ability to use a different number like company number or auto receptionist number as the SMS caller id

Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

This feature has been continuously delayed for multiple quarters. All I have heard from RingCentral is that it will be available next quarter or in the next two quarters. If you look around, you will find that this pattern started as far back as 2022.

I opened my account in August 2023 and have repeatedly asked about this feature. Each time, I was told it would roll out next quarter, but that hasn't happened. It's extremely frustrating to hear the same tactic for delay over and over.

I have noticed that there is a plugin with this feature available, but it costs the same extra money as subscribing to one line of RingCentral per USER, which undermines RingCentral's cost-effectiveness. It's disappointing when sales representatives assure you that everything will be in place when you subscribe, but then fail to deliver.

I hope you can provide a clear and specific timeline for when this feature will be available without additional costs.

Yes, this would make things so much easier if we could respond from the main text number. Please make this change!!

I have been calling RC requesting this feature for many years, it should be part of the many available features.

There is another version of this idea with more votes, we need to bring the votes up so they know we really need this.

Sakari has been a great app to use for this. I am so sorry we let it go now that we understand that Ring Central did not address this basic feature.

It is of course needed when running an office in which all the staff is responsible for texting our clients.

we are a small family business. We both need access to address text ASAP.

I don't know why this wasn't a feature from Jump, but a much needed one for businesses

Texting- have the ability to send text from the company main number or as the user number just like when you make a call to someone. As well as when you text from either number you can view, text and receive all text from that number. If I want to send a text from user 102 showing as main company phone number to the person that receives it then I also need to be able to see the replies. I shouldn't have to give half my team a new phone number just because they are a different extension through our auto receptitionist. We only have one company phone number so everyone should be able to see all text for the user they chose to send text as.

We need this option ASAP.

I can't believe RingCentral is missing this basic, vital feature.

Need this feature badly for our small business

This is very crucial for how our company interacts with clients and sales said we could do this. Please create a fix as soon as possible.

This HAS to be implemented for us. Our service team work as a group and not being able to maintain a unified inbox essentially kills our entire work flow. will need to leave ring central in the next month or two if this isn't implemented.

Just wanted to post a workaround we are using for now. All of our phone/call queue agents are logged in on the app/Salesforce widget taking calls from the queue, but in the browser, they are logged into the main company line so they can all respond to texts. It's definitely not ideal, we desperately need the agents to be added to an SMS queue so that we can have the texts logged and assigned in Salesforce.

This is absolutely crucial for all employees to be able to check these when others cannot. I think it needs to be something that an entire company should be able to use and manage.

Definitely needed and crucial for all employees to be able to check on these when others cant! Need an option for multiple people to receive and send SMS from the main company number!

SMS -
Example: If my customer texting to my company number, or any number I created for my company only one user can see this message. It's a problem, because a lot of customers texting to our phone numbers from where they received a calls. And only one user can see, I can see, and every time if its important information I need to forward this message. I want to give access to users to see and send messages to this customer. And also get easy access to personal(extension) numbers if my sales team communicate with customers. At this time need to do a lot of job to check sms.

Please give access, open it to everyone give access to see and send messages to any number.

Since this has been delayed for the final quarter of the year I would assume it's been worked on, I'm also interested in potential Alpha/Beta access in order to test it and provide feedback.

I would appreciate it if we get in touch regarding whether that's an option.

Thank you!