We send very large numbers of text messages to our customers announcing sales, specials, etc. We include some of our "main numbers" that are attached to our different locations and Auto Attendants. Many of our customers will not call that number but actually text to that number. That text then goes into a "black hole" never to be seen or heard from again. I would like to be able to go to these "main numbers" that represent Auto Attendants and be able to assign one or more DID numbers that an incoming SMS would automatically forward to.

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension

Unfortunately, because these features exist in other products we offer (Engage Digital, specifically), it is unlikely that we will develop this for the app. However, we will keep this idea in the portal and will reconsider if there is a groundswell of customer support. Please stay in touch!

It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat queue that support teams could be a part of, similar to call queues, then whoever gets the chat request takes the support case. It would allow for another support option without purchasing another product.

Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.

Hey, Henry! Be sure to vote if you'd like to see this feature move forward!

We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests. Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users.This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person on a team needs to be able to have calls coming in to other colleagues forwarded to them after hours, the same should be possible for text messages as well.Our business is heavily text dependent. Many texts out to our workforce regarding changes to their schedule start to trickle in after business hours. It is important for the overnight on call person to receive these text messages, as well as texts coming in from our clients (which use another phone number). However, they cannot be on two RC numbers at the same time.Having SMS's forward easily to an on call person would help solve this (PS- it would be great if the original user/ number could still receive them too, and if there is an admin option to enable/ disable the original recipient from having messages that came in over night appear as "unread" or as "read" if the overnight person read them.Right now, we are using GoTo and RC because of this. However, RC is a much better product, and we would like to have all things operating on RC alone.

I would like the ability to view all text message and playback all voicemails received on the extension assigned as the operator.

Yes please!!!

Main company line gets a lot of text messages we need to forward to the correct people.