Please fix this problem! I agree that it is a critical issue for our company as well.

Any update and is there a Beta version availible?

As a small startup, we need to have as many access points to our clients as possible with no restrictions. This feature is critical to our communication requirements and would vote for it 12000 times if we could. In addition, we have developed a zapier integration with our CRM platform that helps us stay on top of all our outbound and inbound messages. It's awesome, but only if multiple people can receive SMS from the main number.

Thank you for your understanding.

please do this because one main number every body should get SMS/Email

This is a crucial feature that is necessary to allow the agency to keep up with all texts coming in and out, and accessible to everyone to respond rather than just one person.

Hello, I have a need to have multiple extensions be able to send and receive SMS texts as the main office number. I see I can set one user's extension in the Auto Attendant General Settings. Can I have more than one user with that ability?

Is there an update on this? Q1 is over. Is there an update when it will be implemented?

I really hope RingCentral rolls out this feature out this would make Ringcentral the best platform look how many votes it has

Re: Native Business Texting w/ Shared Inbox

What is the latest on this feature?
We were told it was going to be completed by Q2or Q3 of this year. Please advise.

I agreed that this is an important feature, I've handled a case wherein customer needed to set multiple SMS recipient for the company main number, the reason for this is that in case he will go on a vacation or will not be available for a certain amount of time, there will be no problems or hassle in checking the company SMS.

Allows multiple users to receive an SMS from the Main Number, so everyone will be aware if someone sends an sms from Mainline

Enabling the call queue extension to receive SMS from the main number in RingCentral means that not only can people call your business, but they can also send text messages. This makes it easier for customers to reach you in a way that's convenient for them. All these messages, whether calls or texts, go to the same place, so your team can manage them all together. It's like having a single inbox for all your customer messages, which helps your team stay organized and respond quickly.

Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line

Customer would like to have an option to use the main company number as the sender of all SMS from the accoun for privacy purposes of direct numbers

2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient

Wants to have the sms being sent to the main number be also shared to all the extensions or group of extensions

Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be the ability to mask the texting number on any given extension within RC to reflect the business texting number. This helps with integrations to CRM's that use texting and phone calls.

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

This would be very beneficial. It would also be nice for this to be an updated feature sooner rather than later at the plannend Q2 2024.

Allow multiple users to have the operating extension instead of just one user.I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.