IE, sending updates to clients/customers. If a text is sent back to an individual extension, that message isn't followed up on while the person is out of office. If it could be directed to a queue then whoever was signed into the queue could follow up on it right away.

I got an email this morning with the contents of a text we received to a Call Queue I'm a member of. I can't believe it doesn't show up in my RingCentral app and I can't respond to the text from the call queue number.It would be great to have a group text thread for each Call Queue. That way the whole group can see if incoming texts have been responded to.

Company main number SMS should be viewable and able to be sent by multiple users. Same goes for main company voicemail.

When someone text the main office number, text should be visible to all users. That way if someone was on call and needed to see a response from a caregiver, it would show all the conversation history. We are trying to eliminate the need for an on call cell phone and this would help.

We work with different independent contractors that we message with all the time, but we need that the whole team have access to each other sms with every contractor. What I mean is to have a shared messaging system with the team members. Thanks!

Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and increase coverage if that one rep is on vacation.

What's the issue:Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a tragedy. I have seen this option in competitors like dialpad. Current Workaround: To receive SMS the only thing I have found is to set the operator to call queue and set up a email notification. There is no way to reply to SMS using this method. Further, there are no SMS threads, so the continuum is broken. Agents don't know where the communication was left. What's the request: The feature request is to created a shared SMS mailbox which we can set authorized users. The authorized users can then send and receive SMS using company main or call queue numbers .

I would like to have the ability to have a shared SMS inbox which can be used by the agents to send and receive SMS using company numbers

It would be helpful to have a shared SMS number so that multiple employees can monitor the same number and reply to texts.

Everyone would benefit. Especially when you do not want to give out personal numbers and monitor activity

Able to set main number to send sms/mms not just the operator ext

Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

Is there currently any way for multiple users to receive SMS messages?

When SMS was received on RingCentral Number, we can set a forwarding settings that it can forward to an external number

Forwarding calls when someone is out of office is very helpful. Why can we not forward text messages? It seems like call forwarding is only half way helpful if we can't forward texts. Please make it happen.

We want a company phone number to show as the SMS permanant caller ID on any users on the account

...er on your end when sending texts?. Can you add option to permanently save the main number as the sender of SMS for Operator Extension instead of manually changing the number on your end when sending text?

Currently, only the account designated Operator or the designated Company Fax/SMS Recipient can send text messages with an outbound caller id number other than their own extension.Enabling other users to send messages from the company main number will permit a team to more effectively engage customers via text message.

Enable all extensions users to send text messages using the main company phone number.

Have customers text directly to main phone number like Podium. Also have the ability to have an Auto Attendant in texting