To have multiple users receive text messages that are sent to the main company number.Would be even better to have it set up as chats that is assigned to whoever is available kind of like the little chat bot on all our websites

Currently, if the operator is set to a queue, you can only receive texts as an e-mail and cannot reply to the texts. It would be great if we could reply to texts from a queue!

It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"

We would be much more productive if everyone on the team were able to text from the main phone number

Would like to set main number as the default caller ID for texting in the new unified app instead of the direct number. It is a bit hassle to select the drop down and set the main number.

We organize and dispatch a hundred driver out of our office, and texting is an essential function. With multiple users on the same number, we can keep the drivers on the same page, and the dispatchers can all be on the same number for consistency.

This would be very useful for our employees convenience and our company to be able to send texts and receive calls all from ONE main line and not our different direct lines.

At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging our reception queue if they need help with a call. By them sending it to a work queue we can all see the text and people can reply if they are taking the call so everyone else knows it has been taken care of. We are either needing to be able to send a text to work queues or be able to send to more than 10 people in a group chat.

This feature I'm told was in Glip but not the new app. We are having problems with SMS messages failing every day. We understand that if we send out SMS via the toll free numbers, we will not have problems with failures. However I don't want to have every user in 1 department to have an 800 number. We need to allow multiple users to send SMS via the department toll free number. This way any responses can come via API to a common queue and be handled when users are out. We can't afford to have the charges from 25 toll free numbers and countless calls and texts just because of this issue with failed texts. We need a department to have joint access. So, we understand we need ability for each user to change caller id to 800 number.

SMS coming into a main number can be transferred to multiple users and update status if someone responds.People are utilizing SMS much more than ever, especially for our business. It would be beneficial if all the SMS messages can be seen and responded to by multiple clients.

We could definitely use this is our organization as we receive high volume of texts each day

SMS notification for both users 2. Need to configure RingCentral in such a way when a text is receive from our main ported number that we both receive the text message

voting in behalf of customer UID: 145854033
/ Customer Name: Vlad Trach

We get codes sent by text to our main office number. If the team member who receives them is out of the office, no one can retrieve them. It would be nice to have the availability to designate more than one extension to receive these messages

Be able to default to the main number instead of the direct line for SMS, and being able to change it for all users within the company.

Sarah, please click on the Votes square on the left to add your vote.

Yes, we need this very badly too. Not sure how to upvote.

I would like to be able to Check call queue SMS messages and reply to them from the RingCentral AppThank you!

This feature is really needed! Text message handling like the call queue. If you send the text to only one person it defeats the purpose of random call queues, and if you have the notification email going to everyone, then everyone will try to answer instead of one person.

I need all users to text from main number !