The old RC Phone Desktop app allowed you to select a custom fax cover sheet that was designed in Microsoft Word. Doing so, you could include your own company logo and customize the cover sheet to brand it as your own.The new RingCentral Desktop has removed the ability to do that which means fax cover sheets can no longer be branded and are generic. This is not a professional look when you are a company.I called tech support and their answer was "download, install, and use the RC Phone Desktop app because it still has the ability to use custom cover sheets. Since RingCentral has told us repeatedly to switch to the new app because the old apps were being shelved, this seems like an unacceptable answer. RingCentral should immediately update the new app to include this feature so that running two different apps at the same time is not needed!Running both apps to get the functionality of both means that every time a call comes in, I now get TWO application popups for the incoming call. This is not annoying and not acceptable.

We were able to add our Custom Fax Cover, back in 2018. But now No, that feature is no longer available. That is so unprofessional for all Financial Services NOT to have their Broker Dealers' information and Disclaimer Page. FINRA and SIPC are requirements for Financial Industries.

Hello, we would like to use our OWN Custom Fax Cover page for the entire company, We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. This is VERY important to our organization!

This was a feature that was available in the PHONE app but not in the new Desktop.Having a fax page that follows company branding and includes regulatory disclaimers would be great, and PROFESSIONAL

There should absolutely be a feature for adding a company-wide fax cover page. Looks like it can be done in the older Cloud Phone app, but that is apparently on a per-user basis and also cannot be used in the Ring Central app (or in our case the Avaya Cloud Office app). This is standard functionality in corporate fax systems. I'm shocked it's not already present. Please provide this functionality.

As a medical office that sends and receives dozens of faxes every day and where we need to have our logo and be able to indicate HIPAA guidelines for handling of the materials this is a real show stopper for us and the ONLY reason that we continue to use the RC Phone app.I will go a step further and indicate that because we are still somewhat forcibly using the RC Phone app it has severely inhibited our company's ability to use the RingCentral Meetings/Video because you have to launch the separate RingCentral application in order to use it, and then no one know what to do at this point because they are not used to seeing this interface.I also note that while you can add a file to a new fax from the flagship RingCentral application you cannot import directly from a scanner the way you can with the older RingCentral Phone App.It would be welcome news to see RingCentral put this as a priority and implement this soon. It seems silly to say this as in all other ways RingCentral is a fine platform, but if we cannot utilize a simple feature like a customized fax page it may force us into considering where else we can find the feature.

As a healthcare organization, it is very important for us to have the ability to customize the cover page of our faxes for each fax we send out, such as specifying things like ATTN TO and so far we do not have a way to make those modifications within either the mobile or desktop apps. Please add this functionality ASAP as I am sure many other organizations will greatly benefit from it.

Also would like to bump this and second it: the ability to custom the fax cover page, especially the to and from sections are very vital to our organization. Please add that functionality!

I HAVE TO FAX OUT USING MY OWN PERSONALIZED FAX COVER SHEET WITH THE CONFIDENTIALITY NOTICE AT THE BOTTOM. THIS APP DOES NOT LET ME USE MY OWN. I HAVE TO USE THE RING CENTRAL PHONE APP INSTEAD TO FAX OUT SINCE IT GIVES ME THE OPTION TO UPLOAD AND USE MY OWN.

is there a way to automatically add a disclaimer to all outbound faxes without manually pasting it in each time

Strongly second this, this option is vitally important to our organization which is in the healthcare field.

We need the feature to allow our users to create a custom fax cover page via Ringcentral App "R". This is an option in RingCentral phone app but we want this feature enhanced to RC app as we are solely using the RC app and don't want to go back and forth between two apps.

remove my name from the cover sheet in the "from" section of fax cover page

Please add custom cover pages as an option. The fact that the old app had this option and the new one doesn't is pretty ridiculous.

I can't believe I'm paying $240 a year for e-faxes and RingCentral doesn't even allow custom cover pages. I'm looking elsewhere.

Please add the custom fax cover sheet as an option.

Please bring back the ability to set a custom coversheet for faxes that was available in the old RC Phone App. Having the ability to set a custom company coversheet that automatically grabs the contact and our sender information, as well as having all the legal jargon we need on it is a real time saver, rather than having to fill something out and attach every time we need to fax.

A feature that allows us to edit or remove personal info on top of fax.

We need this option as well. A template to deploy to the entire organization would be helpful also.

When adding a custom cover page the "recipient details" should auto populate with those details.