I have had multiple customers now request for the receptionist to receive a call waiting beep. This has been planned for 2 and a half years. Is there any time frame on this?

The lack of this feature heavily affects our business.

Any idea on when this will be implemented? Given the status is "Planned" I would assume it should be soon. What can we do in the meantime in order to not miss calls?

I have two receptionists in a call queue but if they are both on the phone a call only goes to a waitlist and waits for an available user resulting in missed calls if they don't get off the phone quick enough. Having people in a call queue that can handle 3-4 calls at any given time is a must for a receptionist position. You have this ability for individual users why not for users in a queue?

Why is this not done yet?? I see comments back to 2021. This is seriously 40 year old technology not available in 2023.

Need this YEARS AGO!

Cannot believe this feature isn't already available. To be honest, would not have migrated from the Mitel platform when requested if we knew this feature was not available. What business would not need this?

The ability to answer multiple que calls is essential to our business, so I hope that this will become available soon!

Not all companies that use Ring Central use it for Call Center purposes and call queues seem to be structured around a Call Center function, rather than for general businesses. For example, if I want three people to be able to pick up incoming calls (like 3 receptionists) so I add them to a call queue, if one of them picks up a call they can't see any more incoming calls until she/he gets off the phone. Instead, the other people in the group are notified. Which would be useful in a Call Center, not in a business where a recpetionist needs to be able to handle multiple lines at once. Side note, the Ring Group function at user level isn't a work around for this either - RC support confirmed that when setting ring groups at user level, this only works to ring other users PHYSICAL phones. So extensions in that ring group wont see incoming calls to their softphone or mobile applications which is grossly unworkable seeing as so many people don't even use physical phones anymore or work from home. Not sure why RC doens't just have basic Ring Group/Call Queue for general business purposes.

We really need this!

Any update on this request?

I was advised by RC support that this feature could be available by the end of this quarter. It would be a toggle option within each call queue. This would be huge help to our operation. Please update on status.

Would like an OPTION (not an always on or always off) setting per call queue to allow the calls to ring thru even if you are on another call. This will help with some calling SLA where we must pick up the phone within a certain amount of time.

Any update on this?The only way to get this feature now is to use a regular extension configured as a 'ring group'. It is cumbersome, and restricted to physical devices or the RC Phone App only.

Please allow call queues configured for simultaneous ringing to have call-waiting, as in, allow a user currently on a call to see the next incoming call and determine what to do with it. Particularly in short staff or busy situations it is preferable for a queue member to be able to be able to field/re-route multiple calls simultaneously. We currently get around this limitation by using Ring Groups, but unfortunately they're limited in terms of which devices can actually ring.

another FR

Any updates on this?

I agree. At our company we like to at least answer all queue calls and put them on hold (let's them know we are aware of their presence). And/or put a coworker out on the field calling in, on hold to get to customers calling in. An audible alert would be preferable.