Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
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Kevin
commented
It makes no sense to get a notification for a parked call. In a big office, the call is usually not parked for me. I end up ignoring missed calls and voicemails because I'm conditioned to think any notification may just be another parked call that's not for me.
Why would anyone want to be notified of every parked call in the office? The current functionality makes no sense.
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Alexander
commented
This is an important part of the bigger issue. Even users on physical desk phones are getting interrupted by park alerts they don’t need. There’s clearly a pattern here—users across platforms (desktop, mobile, desk phones) all want more control.
Please consider merging this with the related idea: "Call Park Notification Control in the RingCentral Desktop App" (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082760), which has the highest vote count. The issue spans all interfaces, and a unified fix would go a long way. -
Jasmine
commented
Sometimes the phone lights up and I think it’s for me—but it’s not. That’s frustrating and wastes time.
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Kristy
commented
These notifications are more of a distraction than anything. I’d rather just focus on the calls I’m actually handling.
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Vickie
commented
The alerts don’t add value when they’re not tied to your role. They just make people stop paying attention altogether.
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Danelle
commented
The current setup causes confusion and unnecessary disruptions. Having a way to disable these alerts would help staff focus on what matters.
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Savannah
commented
Our phones go off for parked calls we aren’t involved in. It gets chaotic, especially during busy times.
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Anna
commented
We need an option to quiet the phones unless the alert is actually meant for you. Simple as that.
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Krista
commented
My desk phone lights up or beeps for calls I’m not even involved in. There should be a way to turn that off.
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Kendall
commented
I’ve answered calls I didn’t need to because the phone made it seem like I should. We need better control over this.
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Holly
commented
Desk phones don’t need to notify everyone for every parked call. It creates a lot of unnecessary interruptions.