Settings and activity
31 results found
-
86 votes
Alexander
supported this idea
·
-
98 votesAlexander
supported this idea
·
-
101 votesAlexander
supported this idea
·
-
108 votesAlexander
supported this idea
·
-
131 votesAlexander
supported this idea
·
-
147 votesAlexander
supported this idea
·
-
232 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Alexander
supported this idea
·
-
236 votesAlexander
supported this idea
·
-
11 votesAlexander
supported this idea
·
An error occurred while saving the comment -
29 votes
An error occurred while saving the comment Alexander
commented
These HUD notifications often cause confusion by alerting everyone in the office—even when a parked call isn’t relevant to them. This issue is a major source of unnecessary disruption.
Since this overlaps with the broader request for customizable park notifications, please consider merging it into the most supported suggestion: "Call Park Notification Control in the RingCentral Desktop App" (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082760). The community clearly wants the same solution.Alexander
supported this idea
·
-
12 votes
An error occurred while saving the comment Alexander
commented
This is an important part of the bigger issue. Even users on physical desk phones are getting interrupted by park alerts they don’t need. There’s clearly a pattern here—users across platforms (desktop, mobile, desk phones) all want more control.
Please consider merging this with the related idea: "Call Park Notification Control in the RingCentral Desktop App" (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082760), which has the highest vote count. The issue spans all interfaces, and a unified fix would go a long way.Alexander
supported this idea
·
-
119 votes
An error occurred while saving the comment Alexander
commented
Totally agree with the concerns here. When every user tied to a Park Location gets bombarded with notifications—especially those who don’t need to act on them—it creates noise and risk. The workaround to disable all incoming notifications is not practical.
Please consider merging this into the broader, high-priority request: "Call Park Notification Control in the RingCentral Desktop App" (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082760). We need better admin controls and user-level notification settings for parked calls.An error occurred while saving the comment Alexander
commented
This enhancement is critical for our environment. Our front desk receptionist handles a high volume of incoming calls and frequently parks them for other staff members. Each time a call is parked, the RingCentral desktop app plays a notification sound that’s currently tied to the “Direct messages” setting. This overlap is causing significant notification fatigue among our team.
The constant chime is disruptive and misleading—it makes staff think they’re receiving direct messages, when it’s actually just another parked call. This is especially problematic in a small office where everyone relies on clear, distinct notifications to stay on top of tasks.
While the mobile app gives us the option to silence park notifications, the desktop app does not. Without the ability to mute or change this specific sound, we risk staff beginning to ignore RingCentral notifications altogether, which could lead to missed messages or calls that truly need attention.
We strongly support the ability to control (or completely disable) parked call notification sounds in the desktop app. This would help reduce distraction and keep our team responsive to the alerts that matter most.
An error occurred while saving the comment Alexander
commented
This enhancement is critical for our environment. Our front desk receptionist handles a high volume of incoming calls and frequently parks them for other staff members. Each time a call is parked, the RingCentral desktop app plays a notification sound that’s currently tied to the “Direct messages” setting. This overlap is causing significant notification fatigue among our team.
The constant chime is disruptive and misleading—it makes staff think they’re receiving direct messages, when it’s actually just another parked call. This is especially problematic in a small office where everyone relies on clear, distinct notifications to stay on top of tasks.
While the mobile app gives us the option to silence park notifications, the desktop app does not. Without the ability to mute or change this specific sound, we risk staff beginning to ignore RingCentral notifications altogether, which could lead to missed messages or calls that truly need attention.
We strongly support the ability to control (or completely disable) parked call notification sounds in the desktop app. This would help reduce distraction and keep our team responsive to the alerts that matter most.
Alexander
supported this idea
·
-
30 votes
An error occurred while saving the comment Alexander
commented
This idea highlights exactly what so many of us are struggling with—popup notifications for parked calls that appear disruptive and non-customizable. These alerts often create confusion and distract from real-time tasks.
Please consider merging this with the higher-voted idea: "Call Park Notification Control in the RingCentral Desktop App" (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082760). All of us are asking for the same core enhancement: granular control over when and how call park notifications behave.Alexander
supported this idea
·
-
107 votesAlexander
supported this idea
·
-
65 votes
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
Alexander
supported this idea
·
-
232 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Alexander
supported this idea
·
-
1,446 votesAlexander
supported this idea
·
-
26 votesAlexander
supported this idea
·
-
87 votesAlexander
supported this idea
·
-
29 votesAlexander
supported this idea
·
This suggestion speaks to the same need many of us have—just because someone is part of a call park group doesn’t mean they need to be notified every time. Customizing this per user or per app would help immensely.
I’d suggest merging this into the broader idea with the most community support: "Call Park Notification Control in the RingCentral Desktop App" (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082760). Centralizing the feedback will make the case even stronger for meaningful changes.