While softphone is often replacing handsets, there are still a lot of handsets being used these days so it would be nice for AI notes to work with a handset if you answer with that device or make calls. It would be even better if it worked with desktop pairing. One of your target customers are users on Mitel/ShoreTel Connect who are used to controlling the handset with the desktop software.

I think a good chunk of users utilize the desktop phones (non desktop app). Phone calls placed using conference phones / desktop / non-webapp should still have AI Notes features available.

Integrate AI-powered note-taking capabilities on the softphone, even when calls are conducted on a linked desk phone. Since desk phones can be linked with softphones, implementing AI to automatically record and summarize call notes on the softphone would enhance user productivity and ensure seamless documentation regardless of the device used for the call.

Using AI Notes, some of the agents want to use the handset to answer phone calls, but it's not triggering AI Notes whenever they use the handset.

The ability to have the AI assistant record and take notes while using a desktop phone.

Ability to use AI Smart Notes via App when speaking to a customer using your physical phone handset.