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428 results found

  1. Remove Text Message Preview From the RC app

    in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Block spam SMS to main number

    It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.

    33 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Allow more than 10 people on a group SMS

    I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?

    49 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Group text for incoming SMS to main number

    We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.

    38 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Automatic Text message

    Every person that calls your office line, once them leave a message or hang up, they get an auto text from us Thanking them for calling, offering an alternative way for them to connect with us: instagram link, Youtube link, website, and a video link from Bombbomb..

    5 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  6. For Messaging in the RingCentral app, turn file sharing sources into a security role based permission

    Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
    SMS does not support all of the file types and file type sources we support in messaging.
    The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
    The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Disable outbound sms

    Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.

    6 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Increase the MMS file size attachment

    Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.

    18 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Comply with SMS-TCR regulation

    It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.

    8 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Auto Text Replies After Hours

    We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.

    24 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Option to add location on the desktop app for SMS

    Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Centrally backup SMS/MMS messages in Archiver

    I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs

    36 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Shared SMS were multiple users can receive and send SMS on specific number

    Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

    727 votes
    151 comments  ·  SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  14. Make MVP chat logs easier to read

    When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.

    16 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Block unregistered SMS on your account by disabling SMS on unregistered numbers.

    Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.

    9 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    27 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Schedule Send

    To schedule send on a text can be really beneficial and can be used for reminders etc.

    21 votes
    Planned  ·  5 comments  ·  SMS/Text  ·  Admin →
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  19. Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.

    Currently, bulk delete is available per conversation only but the customer wanted to clear out all the SMS and internal messaging ever sent and received in one click.

    10 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Download and save text message strings

    The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.

    14 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?
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