766 results found

1. Feature Request: Administrator Control for SMS Opt-Out List

   Feature Request: Administrator Control for SMS Opt-Out List

   Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

   While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

   Currently, if an automatic opt-out fails, RingCentral administrators do not have a straightforward way within their online account to manually add a customer's phone number to the "SMS Opt-out Numbers" list. Similarly, if a customer accidentally opts out (perhaps during testing) and later wishes to receive messages again, there isn't an easy option for an administrator to manually remove that number from the opt-out list to allow messages.

   What We Are Requesting (The Feature): We are requesting the addition of a new, user-friendly feature within the RingCentral Admin Portal (Service Web) that allows administrators to directly manage their "SMS Opt-out Numbers" list. Specifically, this would include the ability to:

   1. Manually Add Numbers: If an automated "STOP" command fails, an administrator could simply input a customer's phone number into a dedicated section of the portal, and that number would immediately be added to the account's opt-out list.

   2. Manually Remove Numbers: If a customer wishes to opt back in (or if a number was added to the opt-out list in error, like a test number), an administrator could easily remove that number from the opt-out list through the portal.

   Why This Feature is Crucial (The Benefits):

   Enhanced Customer Experience: This feature empowers administrators to quickly and effectively address opt-out issues, ensuring customers receive messages only when they want to. It helps prevent frustrating situations where customers feel "stuck" receiving unwanted texts despite attempting to opt out.

   Improved Compliance & Trust: By providing a direct way to manage opt-outs, RingCentral helps businesses stay compliant with SMS messaging regulations (like TCPA in the US). It builds trust with your customers, showing that their communication preferences are respected and easily managed.

   Operational Efficiency: Instead of needing to contact RingCentral support for every manual opt-out or opt-in adjustment, administrators can handle these common requests themselves, saving time and reducing reliance on external support. This streamlines operations and allows your team to respond faster to customer needs.

   Flexibility & Control: This feature offers greater flexibility, especially for testing scenarios (like the one you recently encountered) or for handling unique customer situations that might fall outside the automated process. It gives you more direct control over your SMS communication settings.

   Proactive Problem Solving: In the rare event of an automated system glitch, this manual control acts as a vital fallback, allowing immediate correction without waiting for a complex technical investigation.

   In Summary: Adding manual control for the SMS Opt-out Numbers list directly within the RingCentral Admin Portal would transform a current technical workaround into a straightforward, out-of-the-box solution. It would provide critical flexibility, improve customer satisfaction, and strengthen compliance, making RingCentral's SMS capabilities even more robust and user-friendly.

   Feature Request: Administrator Control for SMS Opt-Out List

   Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

   While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

   Currently, if an automatic opt-out fails, RingCentral administrators… more

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2. Creating a new text

   Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day to day processes and should be an option within settings.

   Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day… more

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3. separate outputs for text and calls

   I would like separate outputs for the text notifications and phone calls so i can set the text notifications to sound through the computer speakers and the headset for phone calls.

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4. voice dictation for SMS

   -enable voice recording not to type text they need to send
   -she mentioned in order for them to save time they just wanted to record the message and have it converted to text then send .

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5. ability to received SMS notification in T-mobile number

   When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.

   6 votes

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6. SMS Outbound Caller ID Change

   Allow SMS Outbound Caller ID Change
   to have the options to toggle between numbers

   86 votes

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7. Ability to append messages with OPT OUT verbiage (check box) has been removed.

   For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

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   7 votes

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8. can i scheduled an sms on the RC app

   Hi Team,

   I am creating this as an inquiry for my client Keith of K2 Medical,

   Client would like to have a scheduled sms like automatic sending of sms on a particular time using the RC mobile or desktop app.

   Regards,
   Ram Carillo
   APAC Support Team

   1 vote

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9. Text message character limit

   Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.

   6 votes

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10. Adding/Removing People from Group Text Messages

    Please add the ability to add or remove individual people on a group text once it has already been created without needing to make a new thread.

    3 votes

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11. Disable the message icon in Ringcentral app

    Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text

    5 votes

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12. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    7 votes

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13. Attach Word file in SMS

    Allow Word files to be attached in SMS.

    7 votes

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14. New patient to receive a text message on where to go to complete a form

    We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.

    1 vote

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15. Support for Hyperlinked Text in SMS/MMS Messages

    I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.

    Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.

    The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.

    6 votes

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16. Able to access other Users messages and faxes

    Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.

    5 votes

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17. sync beetexting text messages to ringcentral app

    This could help us check if my coworker already replied to our customers.

    4 votes

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18. Option to Use Call queue extension as SMS recipient

    Have the option to use the call queue ext as SMS recipient and not just a regular extension.

    ---

    Customer verbatim:
    Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.

    4 votes

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19. Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures

    Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.

    3 votes

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20. Ability to see additional information for inbound SMS such as their email address etc.

    Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.

    4 votes

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