522 results found
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Send instant text (or canned text) from phone to person you are on the phone with.
This is a powerful sales tool. The user would be able to instantly text the customer information while they are in a conversation on the the cell phone. This could work also while on Ring Centrals office phones (computers). There could be canned messages saved on the system also that can be sent instantly. This is similar to cell phones now that can send a message while on a phone conversation. There could also be an option that can send a canned message immediately upon the Ring user answering the phone. (If the message is not too evasive to the…
3 votes -
Sync Text messages once user move from extension to another
It will be beneficial for the users and admins to keep the history of their sms conversation, so that if they have to track on something it will easier for them to check and will not lost any important transactions happened via sms
3 votes -
Texts Distro - ACO
Same as an Email Distribution list but for texts - One phone number can have multiple users on it to be able to receive a text or send a text. A group of people can receive the one text sent for that specific number but can also send texts to that specific number and can be receive by multiple users.
2 votes -
auto response for texts when closed
please implement a feature that allows an auto response for texts when our business is closed
4 votes -
Auto text so I can go on vacation in peace.
Add auto text when we are not at work. I shouldn’t have to send texts to remind my patients that I’m off after 5:00pm.
1 vote -
Managing file sharing in the RingCentral app desktop and web For SMS and Faxes
As of now, attachments for SMS and faxes can only be sourced from local drive/computer, which is unsecured. Unlike Direct Message/Teams, where it can be set to Google drice, computer, One drive, etc..
3 votes -
Have a text message sent should there be a voicemail in a specific mailbox extension.
It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.
1 vote -
There should be a Text messages dashboard in the performance report tab
There should be a Text messages dashboard in the performance report tab
2 votes -
Auto reply SMS to missed calls
I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
137 votes -
Add SMS FAILURE notification to desktop/browser app
On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…
13 votes -
Add ability to limit text size or block images
Since Ring Central started put a limit on text msg, I would like to block incoming text photos as I get billed $20 few times a month now.
1 vote -
Autoreply Text Messages
Description: I wish to send an autoreply to external text messages incoming to a user's phone during non-office hours. (example "Our hours are M-TH 9-4, If you have an after hours urgency please reply with the word URGENT, and we will respond). Is there an app that will facilitate that? (I looked at the autoreply bot, but it seemed more for group messaging within the office, and also did not give instructions in how to install and use).Feel this would be useful for a multitude of users and would make RC much more valuable.
4 votes -
Quoting messages which are without text
Can you make it possible to quote that messages contain no text, e.g. only pictures?
3 votes -
Stop Canceling texting when a new call comes in.
when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…
2 votes -
Block Text messages from specific number on company main line (non-user line)
I understand that the system will block text messages from specific numbers to a specific user phone number. However, this doesn't appear to block any numbers from the main company phone number. For example, our main line is an 888 number; all user numbers are toll numbers.
3 votes -
Inbound SMS queues on MVP (like textel but internal)
I understand we have a gap-filler with textel, however, having this native to our solution would benefit countless customers. Additionally, we can address this need with RC CC but often that is cost prohibitive.Customers would be willing to pay for this as a feature add on (see agin the willingness to pay for textel)It could open up a new revenue stream and just about every customer leverages SMS today. Other opps where this has come up - Bernalillo county - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001I3s4GQAR/viewLaredo College - https://rc.lightning.force.com/lightning/r/0062H00001HGMH7QAP/viewThe rose - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGj2qQAD/viewMake a wish foundation of america - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGeIDQA1/view
4 votes -
Ability to change or remove automatic SMS response
My team works in the digital healthcare field and we do a lot of telephonic outreach to engage patients in our program. When we send SMS messages and a patient replies "Stop" they receive an automatic response stating that future texts from this number will be blocked unless they reply "Unstop." We would like to be able to change or remove this response.
2 votes -
Search bar for text messages
I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts including a specific individual.
1 vote -
Remove hyperlink from text
Current behavior: If you type or enter an IP address or domain name, it is automatically displayed as a clickable hyperlink. Desire behavior: The ability to right click on the string identified by RC app as a hyperlink and remove the hyperlink so that it's displayed as just a raw stringThis will improve cases where the RC app misidentifies text as a hyperlink and also allows users to share links/IPs while removing the risk of an accidental click, should the link or IP be malicious or intended to be not clickable
1 vote -
Text from the same main user number
we are unable to text from the main line
382 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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