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3175 results found

  1. Absorb free RingCentral account into company account

    Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.

    Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.

    5 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Add IP URL of individual Devices under Phones & Devices > User Phones

    If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    20 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
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  4. Feature Request: Call Queue Configuration Export

    Feature Summary:

    • Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:

    • Queue extension numbers

    • Queue members

    • Call duration settings

    • Ring type (e.g., simultaneous, sequential)

    • Any other relevant call handling rules

    Use Case:
    • Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.

    Proposed Solution:
    • Introduce an "Export Call Queue Settings" feature within the Admin Portal

    • Provide CSV or JSON export format…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Cross-Site Access Management Enhancement

    Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Show an account's entire list of user groups from the user extension level

    Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Automatic Update of External Shared Contact

    Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Disable all call forwarding in user extension

    A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension

    8 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    Customer wanted to increase their accounts retention specially with Automatic call recording.

    86 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
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  10. Feature Request – Customizable User Manager Permissions for User Groups

    Description:
    We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.

    Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.

    Proposed Enhancement:
    Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
    Example use case: A Team Leader/User Manager…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. SIP Header Push for Canada Accounts

    CNAM:

    No Central Database:
    In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.

    SIP Headers:
    Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.

    Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Site Specific Assignments For Contact Center Numbers In Service Portal

    To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. received call notifications

    wants to add "received calls" under the notifications tab per extension

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. RingEX License re-allocation

    There is no option in the Admin Portal to re-allocate the license once the user already has a License, for example, we have 2 types of License which is RingEX License and RingEX License, but once the user already has a RingEX License, we cannot edit/upgrade the license to RIngEX License without deleting the user and creating a new one.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Email Notification for External Number being Transfer from IVR Menu

    Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Porting Open Drafts

    We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.

    8 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Improved Caller ID Display for Incoming Calls

    To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Edit profile picture on admin portal

    Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    19 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  19. Limited Extension Addition feature

    For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Copy IVR Menu

    Need the ability to copy IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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