3951 results found
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Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
10 votes -
Admin Control for User Message Throttling & Frequency Limits
Add configurable message composability and throttling settings (per user or per role) in the Admin Portal and Message settings. This will allow administrators to set maximum message frequencies or mandatory delays between messages to prevent employees from sending bulk or rapid successive internal/external messages.
This will allow us to limit our employees from sending multiple messages within RingCentral.
5 votes -
Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
27 votes -
9 votes
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Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
10 votes -
Bulk Update Capability for Regional Settings
- Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.
Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.
- Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving…
7 votes -
Delayed Audio Stream / Answer Detection for Inbound Automated & IVR Calls
Inbound calls originating from automated dialers or pre-recorded notification systems begin playback before the RingCentral end-user picks up or connects to the call. This cuts off the initial portion of the automated message, forcing users to navigate menus or locate replay options to hear the full audio.
Problem Statement
Current Behavior: RingCentral establishes the early media/audio bridge before the extension completes the full 200 OK (answered) SIP handshake or user pick-up. Remote automated callers (e.g., medical appointment reminders, 2FA codes, emergency broadcasts) interpret the early media/ring state as an answered call and start playing their message immediately.Impact:
User Experience:…
5 votes -
analytics reports fax
Put fax Report send and received in Analytics Reports.
13 votes -
Inbound Call Prefix Configuration for Main Company Number
Currently, the inbound call prefix feature can only be configured at the individual user extension level.
This feature request asks to add "Incoming Call Information" display options (including custom call prefixes) directly under the Main Company Number / Company Call Handling settings in the Admin Portal. This will allow admins to apply prefixes to main-line calls without having to build complex routing workarounds, like sending calls through dummy extensions or call queues just to tag the Caller ID.
6 votes -
Use of restricted number as an extension.
I'd like to use 211 and 311 as my extension numbers, but both are restricted in RingCentral.
5 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Ability to Disable or Deactivate Primary Main Company Number.
Customers who temporarily pause operations or wish to block all incoming traffic to their account currently cannot fully disable or deactivate their primary Main Line number while keeping the account active. Moving secondary extension numbers to inventory works, but the system architecture mandates an active primary Main Line.
4 votes -
4 votes
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Failed Payment Alert Notification System
We are requesting an automated notification feature that alerts account administrators whenever a payment fails on the account.
Currently, account holders are unaware of failed payment attempts until services are interrupted or billed manually. This feature will automatically trigger real-time notifications via email (and/or system alerts) immediately upon a failed transaction attempt.
5 votes -
Custom Rule : Redirect Internal Calls
The user would like to have a separate call-routing configuration for internal calls to a specific user extension. The goal is to use the same direct line while bypassing the existing ring settings, so that internal calls will ring directly on the designated extension user’s desk phone without following the current ring group or call-routing settings.
4 votes -
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section. Currently adding the display phone number needs to be done on each phone one at a time.
4 votes -
Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App
We are requesting an administrative control (at the account, role, or user level) to disable or hide the "To Voicemail" option located under the Transfer button within the RingCentral App.
Currently, when a user clicks "Transfer to Voicemail," it executes a system command that bypasses all configured Queue Wait Settings, custom rules, and overflow routing, sending the caller directly to a voicemail prompt. We need the ability to remove this button to force staff to use standard Blind or Warm transfers, ensuring that our carefully designed call routing rules are always followed.
6 votes -
The ability to delete the system generated dashboard in Analytics
the ability to delete or remove the default dashboard in Analytics
4 votes -
Forward calls from user extension to AIR
Currently there is no option when trying to set up to forward calls to AIR extension. Available options are direct user extensions, call queue, IVR , message-only and announcement but no AIR. Would like to have an option to forward calls to AIR so we can use the extension's direct number to forward calls to be answered by AIR and to use for SMS capabilities with no interruption.
4 votes
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