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3038 results found

  1. Need the ability to copy IVR menus.

    3 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension

    3 votes

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  3. Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    14 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. It would be helpful if we could have a recurring report of the users within the account. This will allow the admins to monitor if there are users added to their accounts or if the lost employees.
    This will be helpful for accounts that have a large number of users.

    3 votes

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  5. Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

    7 votes

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  6. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    59 votes

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  7. We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement

    3 votes

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  8. To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.

    6 votes

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  9. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    35 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).

    2 votes

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  11. As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    3 votes

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  12. customer wants to have a notification for call received and forwarded

    3 votes

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  13. It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.

    2 votes

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  14. Option to show the forwarding extension number on a federated account
    No option to show the extension where we want to transfer the call
    This will greatly help our account and the federated accounts to forward the call seamlessly

    3 votes

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  15. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    7 votes

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  16. I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
    It would be great if this information is among with the information that is included in the download

    2 votes

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  17. Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours

    3 votes

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  18. We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?

    4 votes

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  19. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    16 votes

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  20. When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.

    4 votes

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