3038 results found
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Direct number as Caller ID for extension Digital line
When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.
Company A number
Company B number
When company A number is dialed it must show the company B number as their caller ID.
3 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…7 votes -
Ability to set SMS on DND
I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS
2 votes -
Ability to Stop SMS on after hours
I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account2 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.5 votes -
Forwarding extension with out License
Customer request to get forwarding extension only for the customer,
customer want to have a forward call only with out license to limit the charges they pay for the business2 votes -
Multi site number view
A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal
2 votes -
DND Reporting
There needs to be a way to determine how long and how often each individual extension spends on DND. This report also needs to consider business hours as to not ding the individual for DND after hours
26 votes -
Deskphone pairing
It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
We're about to switch over to Ring Central and our previous system does this as default.4 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
17 votes -
option to delete license in the license and inventory
A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.
I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.
2 votes -
Upload an excel file for uploading call handling settings in auto receptionist
Ability or option to upload Excel file when creating custom rules in Auto receptionist > General Settings > Call Handling
2 votes -
DELETE MULTIPLE CHAT MESSAGES
DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.
This feature is available for voicemails, calls, & texts already!2 votes -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
3 votes -
Choose a specific user for call recording announcement
Choose a specific user to play for call recording announcement only
3 votes -
Change number in Call handling settings
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
10 votes -
BT Feature Request: To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
3 votes -
Individual users signing in as themselves for shared fax lines
Individual users signing in as themselves for shared fax lines
We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.
e.g.
Facility 1 -> 800-100-000
Facility 2 -> 800-100-001The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.
I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…
2 votes -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
2 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes
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