3086 results found
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Call log tagging
option to remove the missed call notification for call queues that are set to simultaneous ring
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Disable 911 capability
The customer wants to have an option to disable 911 capabilities for all users.
3 votes -
Automatic forwarding of calls to external number if there's an outage
The phone call should be transferred directly to an external number if the system detects that there's an outage
11 votes -
Multi Site Notification Settings
Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.
We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.
2 votes -
Export message data in a readable format like a conversation in the app
Export message data in a readable format like a conversation in the app
I need it to readable as a conversation like it is in the app. The JSON file export you can not read.17 votes -
Caller ID number change to another user's extension phone number
Customer wants to change the caller ID appears on his extension as another's user's extension phone number.
5 votes -
notification for call received and forwarded
customer wants to have a notification for call received and forwarded
3 votes -
Sync Contacts from RingCentral app to Yealink desk phone
It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.
2 votes -
Call Recording
Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.
3 votes -
Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
9 votes -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
4 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
2 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
19 votes -
Quick links to previous changes made in the admin portal
We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.
7 votes -
A template where you can apply the customized RC App navigation Menu
To have the capability to apply a template where you can apply the customized RC App navigation Menu
9 votes -
BT Feature Request: To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
5 votes -
Missed Call on IVR after hours Call logs
Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours
3 votes
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