3474 results found
-
Feature Request – SMS / Campaign History Activity Tracker
I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.
The feature would include the following functionality:
A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.
Clear indicators of when and by whom the changes were made (optional…
10 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
5 votes -
Recurring Holidays
It would be great if you could implement recurring holidays. It is very time consuming havein to set up every holiday for every customer year after year manualy. I think RC is the TOP player in the field but this featuer is long overdue. Eevn ZOOM can do that now!
Please consider. Thank you.2 votes -
Admin portal template for changing email address domain
We are migrating our email addresses to another domain. We have tried to access and change the email domain for users in the online account under User > Templates; however, there are no options for us to change the email domain for multiple users in bulk within the account. It would be very helpful if we are able to update the email addreses in bulk in the account
2 votes -
Mexico Number Format
Changing the Mexico number format in RingCentral system as the current format shows as +52 (8) 992685423, this should be change to +52 (899) 2685432 to eliminate any potential confusion for your customers.
2 votes -
Allow admins to disable call greetings for users
Although call greetings can be turned off per user, they are easily re-enabled when users attempt to set up voicemail from their desk phone. Many users mistakenly configure a call greeting instead of voicemail, causing confusion and incorrect call handling.
Please add an admin-level option to fully disable or lock the call greeting feature so users cannot enable it again—either through the app or from their phone. This would prevent accidental misconfiguration and reduce ongoing support issues for administrators.
1 vote -
Automatically apply user templates to new users and limited extensions
Currently, user templates must be manually applied after creating each user or limited extension to enforce standard settings (such as ring patterns, disabling AI features, etc.). This is time-consuming and can lead to inconsistent configurations.
Please add an option to automatically apply a selected template—or predefined default settings—to all new users and limited extensions at the time of creation. This would reduce administrative effort and ensure consistent settings.
1 vote -
Feature that displays the total number of times a sender attempted to send a fax
Client sends multiple faxes to the RingCentral number but the Call Log only shows 1 record. There should be a feature in the Call Log that displays the total number of times a sender attempted to send a fax to the RingCentral number.
1 vote -
Change Default Welcome Greeting Setting for all profiles to play Ring Tones vs Music
Change Default Settings for profiles to play Ring Tones vs. Acoustic Music (default) to Ring Tones and disable "Tell Caller they are being connected". This is frustrating to customers if this is not changed during implementation and add more work to configure. Especially if the company has to change it after the fact and users start putting unprofessional music tone. They get complaints that callers are putting calls on hold when to the caller but the user just thinks their phone is ringing and are greeted with an irritated caller. included the recording your call is being connected too, add…
1 vote -
Note in the custom rules what settings it overrides
I previously suggested that you add a note to the After Hours tab that says "NOTE: The Custom Rules settings override these settings."
That would help me a TON every time I run into this same situation
1 vote -
Customer would like to have the option for Call recording to be saved automatically before the 90 day expiration
Customer would like to have the option for Call recording to be saved automatically before the 90 day expiration
2 votes -
For user voicemail, please add the following: bulk message download and page navigation at the top and bottom of the message table
For user voicemail, please add the following: bulk message download and page navigation at the top and bottom of the message table
1 vote -
BT feature request: Ability to Block Robo Calls
BT feature request: Ability to Block Robo Calls
Details : wants to have the option to block Robo Calls from calling their number at the moment feature is only available for RCNA accounts and not RCUK, BTCW and RCEU
Current behavior : currently no option to set up call blocking for robo calls and only specific phone numbers
Expected Behavior: To have the option to block suspected robo calls
Brand : BT Business1 vote -
Feature Request: Restrict User Login to RingCentral Mobile App
Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.Current Behavior:
Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.Desired Behavior:
Introduce a feature within the Admin Portal that…16 votes -
auto disconnect call when routed to VM and no response for 5 secs
They want to have a setting in the admin portal where they can manage caller settings. For example, they want to configure the system so that if someone calls and doesn't answer, it automatically hangs up. Customers having difficulty setting up a voicemail that plays for 10 seconds, or they're experiencing issues where the voicemail keeps playing without any message being left.
1 vote -
Disable AI and remove AI buttons in the RC app
We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.
3 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
24 votes -
two-step authentication
I am requesting to remove the two-step authentication, as RingCentral is sending a verification code to my email whenever I try to log in.
Case Number - 293070702 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
7 votes -
Different password for admin portal and RingCentral app
It will be more convenient having different password for RingCentral App and Admin portal, so that when we change password on one of our extension it will not sign them out.
1 vote
- Don't see your idea?