3740 results found
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User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
3 votes -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
2 votes -
Option to Allow call queue members to delete voicemail message from inbox only, and restrict them in deleting voicemail from trash.
Preventing staff from being able to delete the trash is what we want. We want them to be able to delete from the inbox but want it to stay in the trash without staff with messaging permissions being able to delete from the trash.
2 votes -
Audit Trail Logging for Site‑Level Caller ID Changes
Audit Trail Logging for Site‑Level Caller ID Changes
Requesting enhancement of the RingCentral Audit Trail to include site‑level Caller ID changes, such as modifications made under individual multi‑site configurations.
Current Behavior
The Audit Trail currently logs Caller ID changes only at:The company-level Caller ID Name settings.
The extension-level Outbound CallerID settings.This is documented in the Audit Trail change tracking matrix, which shows that Caller ID changes under Company Info (within a site) have exceptions and are not fully logged, while company-level Caller ID Name is logged. [university...entral.com]
As a result, when an admin updates the Caller ID for…4 votes -
Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu
The expected condition is that if a caller hangs up while on the menu, the rule will be triggered and then we will customize it.
6 votes -
Retrieve Call Recording When Smart ACR Is Enabled
Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.
11 votes -
Request for Update on Call Log In Progress Status Calls
Johnnie wants to have the Call Logs updated to which it clearly shows the actual routing even if the call is still In Progress. Currently, if you run a report or check the call logs when a call is in progress, it shows the segment on the very top of where the call is at rather than showing the segments in a listed down manner showing one segment after the other like when a call is already completed. The current Call Log In Progress setting is very misleading for customers trying to understand the call.
2 votes -
Include Raw SIP Response and Q.850 Cause Codes in Call Logs and Analytics
Please add columns for raw SIP response codes (e.g., 403, 488, 503) and Q.850 cause codes to the downloadable Call Logs and the Analytics Portal. Currently, the logs only show broad terms like "Call Failure" or "Internal Error". This makes it very hard to troubleshoot dropped calls or routing issues without opening a support ticket. Exposing the actual SIP codes would allow admins to find reason of the call failure and fix network, carrier, or device issues immediately.
2 votes -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
4 votes -
Call Log Missed result when navigating away from the user extension through a selected option
When setting up an IVR call routing workaround in a user extension, the call logs will show a Result of Missed in the user extension when you select an option from the recorded message. The call will however show as Accepted when it connects to the call queue extension connected to the option that was selected. The call log should not show a Missed, instead it should show as Accepted because the call was answered still.
2 votes -
Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
2 votes -
FILTER DAYS OF THE WEEK
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
2 votes -
Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards
We would like to request a feature that allows administrators to retrieve, restore, or recover accidentally deleted Live Analytics Dashboards in RingCentral Analytics. Currently, once a dashboard is deleted, there is no available option to restore it or identify the owner of the deleted dashboard.
Having a recovery option, recycle bin, audit log, or backup history for deleted dashboards would greatly help administrators avoid permanent data loss and improve overall account management. This feature would also enhance operational efficiency and provide better protection against accidental deletions.
2 votes -
Reset and Assign Feature in Admin Portal | Default Checkbox Change Request – Outbound Caller IDs
Default Checkbox Change Request – Outbound Caller IDs
When I perform a reset and assign it to a user, the checklist automatically has “Outbound Caller IDs” selected by default.
Can I request that this checkbox be unchecked by default instead?
This is creating confusion because we sometimes miss unchecking it, which resets the outbound caller ID to the main company number. As a result, we are receiving calls to the main number unintentionally.
Making this change would help improve and streamline our onboarding and offboarding process and make it more efficient.
2 votes -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes -
Change voice prompt for "You have made an invalid selection"
Change the default messages that play when someone presses an invalid input in the IVR menu.
2 votes -
Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes -
Detailed call reporting with the recipient's carrier, country and caller ID name
We need a batch carrier/line‑type (LRN) and CNAM lookup for the attached list of external numbers dialed from our RingCentral account.
What we need returned per number:
• Current Serving Carrier (OCN if available)
• Line Type (e.g., mobile, landline, fixed/non‑fixed VoIP, toll‑free)
• Caller Name (CNAM), if supported
• Country (assume US unless otherwise indicated)Input attached: uniqueoutboundnumbers.csv with columns DialedDigits, DialedNumber. This would help us calculate precise % of outbound dials to mobile vs. non‑mobile.
4 votes -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes
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