3033 results found
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Convert Email to Glip Task
If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email
6 votes -
Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs
Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste of resources: money and materials for an unnecessary device.
3 votes -
Show image preview before comment is sent
So many times I've pasted what I think is the image I want to share, only to find out AFTER POSTING that it's the wrong image. This can be embarrassing or a security breach. Please rather than simply showing the name of the file, also show a preview of the image that will be sent to the recipients.
3 votes -
Main text differentiate
I noticed that my main line texts are coming to me, but I don't know that until I text them back.
1 vote -
Automatic Replies in Messaging
Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.
7 votes -
Android Auto Answer Calls
I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.
9 votes -
call integration for android devices
customer would like to have the ability to answer rc app calls even when he is already engaged in a native phone call
2 votes -
Ability to print an entire text thread
I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.
17 votes -
Play announcement "press 1" on call Queue
we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.
36 votes -
Option to disable the beep before a page
Give us the option to disable the beep when paging.
38 votes -
Saving a record of text messages
As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
9 votes -
Template for Intercom and Presence setting
Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.
38 votes -
New RingCentral App - See Other Numbers When Searching for Someone
The old RingCentral softphone app had a feature where you could see other numbers entered into the user profile in RingCentral when you searched for someone in the phone app. This allowed for you to put in Mobile numbers along with RingCentral numbers and see those in searching the public address list within the app. The new RingCentral app does not do the same. I created a video and will attach it to better explain what I am talking about.
14 votes -
Temporary Call forwarding
W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app
1 vote -
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
2 votes -
Notification that will explain why an SMS message is block
Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdfRingcentral could have a prompt or notification that will advise users that the SMS did not go through due to the above mentioned.Ringcentral could also have the information about the prohibited words under the Terms of Service.
2 votes -
Increase Member Limit on Default Team
When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Quite annoying as I have to create another team to allow all users and now there is a "phantom" team of the first 15 members to join because I am not allowed to delete it.
1 vote -
Switch link when suggesting someone responds via RingCentral app
When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is here: https://app.ringcentral.com/phone/sms . The link in the email notification cited above takes you to "Ring Central App Gallery". I'll trade you my kingdom for this streamlined simplicity ;p).....
4 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
Links within Team Profile should be clickable, not text
Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
7 votes
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