3146 results found
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Retain Custom Fax Covers
- Our users log into app.ringcentral.com using the Chrome browser. How can we retain custom fax covers that our users setup for themselves after clearing their browser cache (without having to re-add them all)? We use a mix of ChromeOS and Windows 10/11 OS's. When we clear cache, our users have to re-upload them all.2. Similar question regarding the RingCentral app on iOS devices. If we remove / reinstall the App, how can our users retain their custom fax covers?As per support: The customized fax cover is currently stored locally according to the design documentation. Storing fax covers in the cloud…
14 votes -
Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up
Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps
2 votes -
Customized waiting time settings in Call parking
It would be much better if we can customize waiting time settings in Call parking. Like an option to extend different waiting time
11 votes -
Make the Auto-update on MSI be available on Citrix
Currently the auto-update for MSI is only available only for desktop apps but not on the VDI platform like Citrix etc.. If they can also implement the auto-update of MSI on a VDI platform it will be big help. Currently this is what it says on the support website.
Does the auto-update MSI work with the VDI environment?
No. We recommend that our customers who use the RingCentral app in a VDI environment continue to use the non-updatable MSI because the auto-update doesn’t work in the VDI environment.
2 votes -
RingCentral App Transfer Call Favorite Contact
Customer wants to have an option were they can add favorite contacts available when transferring a call using RingCentral Desktop App.
Note: They don't want to type the extension number after clicking the Transfer Button, They want to show their favorite contacts available to Transfer a call after clicking the Transfer button.
5 votes -
Shared Calendar - Call Queue
The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps
2 votes -
Auto answer specific calls
We want an auto-answer option for custom rules or specific calls.
4 votes -
RingCentral Desktop App's Phone Tab: Customization
- Option to bring back the old layout on the Phone Tab wherein the spacious dial pad or right side is not that blank.
- Since the dial pad can be popped up, the right side could have been minimized or could be adjusted to maximize displays of call logs and voicemails as a whole and not per log.
7 votes -
RingCentral Pulse for Microsfot Teams
Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.
4 votes -
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.
3 votes -
Run Reports for users synced in RingCentral And Microsoft Teams
We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams
14 votes -
Sent out a poll to customers using the SMS Mass messaging in RingCentral App
I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it
2 votes -
Company directory for Receptionist which displays current activity for an extension
How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?
2 votes -
Back up and Restore BT Cloud Work/Phone
Ability to back up and restore BT Cloud Work chat/text messaging and other data
2 votes -
Call queue texting
1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?
20 votes -
disabling the merge call option on their application.
• What issues is this solving for?
-Customer's request
• How will the feature help customer’s processes?
-They don't want to use the feature
• Who would benefit from it?
- Customers
• How should it work?
- when there are two or more calls, they don't want to merge it.1 vote -
Unlimited sms
its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,
9 votes -
disbale auto update - RingCentral for windows
RingCentral for Windows has a bad habit of updating during business hours.
Consider two items...
1.) In Settings, the ability to enable / disable auto updates2.) As is currently done with Microsoft Windows 10 / Windows 11 updates, a setting for work hours (or office hours) such that the RingCentral app will not close and update during office the hours interval. Many thanks.
4 votes -
Sync Calendars and Contacts in Apple
It would benefit our companies if we have the option to sync our calendars and contacts from Apple.
10 votes -
2nd incoming call from Mobile app
Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App
2 votes
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