2962 results found
-
New feature tutorials feature in RingCentral app.
When presented with RingCentral new features, the pop-up remains on the screen without a way out of it for minutes at a time. Users should have the option to opt-out rather than turning off New feature tutorials settings from the RingCentral app.
2 votes -
Complete Handoff after the Call is Merged
I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.
Please consider feature enhancement, Complete Transfer after merged calls.
1 vote -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote -
Admin ability to disable the AI feature on company account.
Admin ability to disable the AI feature on company account.
6 votes -
Include LEVN Wireless Headsets as a recommended headset option.
Include LEVN Wireless Headsets as a recommended headset option.
4 votes -
Ability to not save a voicemail
If the voicemail is extremely short (2 seconds or less), our company occasionally receives bothersome bot calls that leave voicemails of that length. We would like to have an option, either from the user or admin side, to enable or disable this behavior.
1 vote -
Ability to disable Record and Screenshare button in a call
Ability to disable the "Record" and "Screenshare" on a call.
1 vote -
Recover call recordings for past 90 days
I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
92 votes -
RC Android app audio ALWAYS goes to my smartwatch first
RingCentral (RC) Android app call audio ALWAYS goes to my smartwatch first. I have a Google Pixel 6 Pro and Pixel 7 Pro. Fully patched phones and apps up-to-date.
I have the RC app on both phones.
Audio for ALL calls to and from my RC Android app automatically switch to my Bluetooth watch (Galaxy Watch 4). The watch does not have its own cellular service.
I need to enter the app and tap the Audio icon to select Speaker or Phone, in order to get the audio off the watch.
On my phones, I can make calls on the…
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
Turn off call notes in mobile app
The option to turn off call notes email notification in the mobile app is not yet available.
1 vote -
Allow a key press or any Command for Direct Voicemail Routing of a user extension
Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.
3 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
100 votes -
Conference call line without a participate code
We want to use a conference call line without a participate code.
2 votes -
Move Call Park Button to Diallers Main Menu Inteface
Call park button is no longer showing on the main options on the app dialer.
Back then it was showing on the main buttons, now they have to click on the 3 dots, more options just to click the Call park.
Customer said this is causing them inconvenience having their agents click an extra button just to get to the call park.It would be best to move the call park button to the main menu of the dialler.
2 votes -
Avoid putting a full-screen ad with audio over an enterprise app for end users is
Avoid putting a full-screen ad with audio over an enterprise app for end users is
1 vote -
Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).
I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?
1 vote -
add HUD feature to apple iphone app.
currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.
119 votes -
Ability to view the messages of other user extension in the app
Ability to view the messages of other user extension in the app
1 vote
- Don't see your idea?