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2894 results found

  1. Custom Tag Creation

    Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).

    Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.

    Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.

    Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Automatically Adding Unknown Incoming Callers to Company Contacts

    This feature refers to a system functionality where any incoming phone call received by the company is automatically analyzed, and if the caller’s phone number is not already saved in the company’s contact database, it will be automatically added to the system

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Conference call line without a participate code

    We want to use a conference call line without a participate code.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Disable cover page automatically

    Customer wants to have a feature. Wherein, they remove cover pages automatically; without them removing them manually.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

    We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Hide RC app stand alone

    option to hide the standalone window, option is no longer available as shown on this KB:
    https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  7. Add Option to Filter All Posts by a Specific User Within a Team Conversation

    Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  8. Message notifications sound for all new massages at all times

    While I am reading someone's message your system does not make a sound notification that someone else has sent me a message for a new message. In this case, I never get notified by a sound to alert me that I have a new message. This should be a basic standard to make a sound whenever a new message is sent as a notification.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Disable user access to "Leave Team" in the RingCentral App.

    The customer has requested the ability to restrict users from leaving teams within the RingCentral app. They would like to disable this option to maintain team structure and communication consistency.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Add Dinosaur Emojis to RingCentral Chat

    This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes
    5 comments  ·  Application  ·  Admin →
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  11. Cold transfer should show who transferred the call

    Internal call transfer should show internal user extension name or extension number for cold transfer

    5 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. include the caller's phone number in the call log details on the mobile app.

    The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Automated Transition Plan: Legacy App to RingCentral App

    Automated Transition Plan: Legacy App to RingCentral App

    1. Notification Implementation:

    A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.

    The notification includes:
    • Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”

    • Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).

    • Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”

    1. Seamless Auto-Update Process:

    • Upon clicking "Update Now":
    Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.

    • New…

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Increase Retention Period for Sent Faxes

    Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    90 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  17. Ability to disable File Upload Feature in RingCX Digital Chat

    Requesting an option or ability to disable the file upload feature in RingCX Digital Chat, as it poses significant security risks such as malware, spyware, and numerous other threats.

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Ability to switch between multiple RingCentral accounts within the application

    Ability to switch between multiple RingCentral accounts within the application
    Currently, the customer has four RingCentral accounts but is only allowed to switch between three at a time.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Downloading multiple PDF files on fax machine

    Customer would like to have the option to download multiple PDFs from their fax machine

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  20. On iPhone, when sign out the app,do not send me notifications if there's an incoming call.

    Annoying notification when on vacation.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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