2789 results found
-
1 vote
-
Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes.
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes. Not specifically a call monitoring/HUD but other way to share calls for them to do a side by side training for new hires call center agents.
2 votes -
the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.
User reported that when making calls using the RingCentral app, two windows open simultaneously.
The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge
Both windows show merge but only the other merge on the first screen works
The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.
See attached screenshot for reference.
1 vote -
Decline call at the same time in Desk phone and RingCentral Application
Decline call at the same time in Desk phone and RingCentral Application
for my service, i have desk phone, mobile app and desktop app setup for RingCentral. When get a call, if I shoot to choose decline, send to voicemail or silence on one device. The other devices keep ringing. Need this so that action is on all devices.
3 votes -
Ability for the RC app to identify where the call is coming from
It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.
1 vote -
Option to Disable the Tone for Warm Transfer using the App
Option to disable the tone for warm transfer to another extension using the application.
3 votes -
Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
28 votes -
Caller ID selection for REX Dynamics 365 integration
Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.
2 votes -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
2 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
16 votes -
Ability to Switch calls more than twice to multiple devices
Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.
1 vote -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Increase or remove SMS storage limit of 5000 per folder
Increase or remove SMS storage limit of 5000 per folder
9 votes -
RingCentral app access for limited extension
Gain the ability to use the RingCentral app for limited extensions
2 votes -
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
31 votes -
Separation of activities of Paired RC app and Desk Phone
Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.
1 vote -
Show user availability in call history
When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.
1 vote -
Message button in active call window to directly access chat with calling user
Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.
1 vote -
Call and Text Icons to External Contacts from Call History
From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.
When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.
In the Voicemail, if someone just called and left a message. I would like to…
2 votes
.jpg){kind=link}
- Don't see your idea?