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1540 results found

  1. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    57 votes
    6 comments  ·  Other  ·  Admin →
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  2. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes
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  3. Two-way Call Recording Announcement

    Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.

    11 votes
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  4. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    12 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  5. Case Severity

    RingCentral customers should be able to modify the case severity through the support portal.

    5 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  6. AI scoring for DFO

    Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    11 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  8. Disable RNA functionality

    Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?

    4 votes
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  9. Direct Dial Number for Paging Groups

    Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    5 votes
    New  ·  6 comments  ·  Other  ·  Admin →
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  10. Feature Request: Enable Toll-Free to Toll-Free Call Support

    Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform

    📋 Current Behavior:
    At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.

    ⚠️ Issue Description:
    Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.

    🎯 Requested Behavior:
    Allow toll-free numbers provisioned through…

    3 votes
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  11. Toggle the caller ID from the desk phone and apps from a different sites

    Toggle the caller ID from the desk phone and apps from a different sites.

    As an
    example, they make a call at 9 AM and want it from the primary caller ID.
    Then at 9:10, they want caller ID to come from the additional site. How
    can the change be made on softphone and desk phone, EASILY.

    3 votes
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  12. The ability to bulk import users even without DID

    The ability to bulk import users even without DID

    How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?

    2 votes
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  13. Call Recording Prompt setup

    Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
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  14. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    5 votes
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  15. Permission to Block a User from Having the Visibility of IVRs from other Sites

    Permission to Block a User from Having the Visibility of IVRs from other Sites

    Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

    I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
    Ie i have got a user who is a site manager with…

    5 votes
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  16. Missed call should show on extensions that does not answer call in ring group or call queue

    when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Modify Voicemail Messaging Notification

    Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  18. Ability to call international number using RingOut (UK Number)

    Ability to call international number using RingOut using UK Number as the caller ID.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. picture for inbound calls

    Wants to see the profile picture of people who are calling me.

    2 votes
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  20. AI receptionist Additional features

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…

    2 votes
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