1470 results found
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Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
53 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Voicemail Response Time Limit
Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference
9 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.2 votes -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
18 votes -
Only allow Voicemail greetings to be changed
If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .
4 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters18 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external43 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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File Transfer Using Message in the Ring Central Application
As an admin we have the ability to allow or disallow file transfers in the Messaging area.
This option can be found in the Application by going to Settings/Administration/Messaging
Then drill down to Integrations Settings/Manage File Sharing
Manage file sharing
Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…4 votes -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
2 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
12 votes -
RingCX unmute author
Hello RingCX Developer Team.
Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…
3 votes -
Longest Idle Call Queue Fix
Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call
35 votes -
5 votes
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RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup
Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.
As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.
3 votes -
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
8 votes -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
3 votes -
Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.
Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.
16 votes -
AI notes for conference calls with 3+ callers.
Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.
3 votes
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