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8176 results found

  1. EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  2. customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening

    3 votes

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  3. Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a toggle option or a customizable voice option.

    3 votes

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  4. We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the admin portal to allow me to select either by department or individual users who she can administer.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  6. We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.

    6 votes

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  7. I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work

    2 votes

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  8. I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.

    5 votes

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  9. Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupting the user's current work.)

    3 votes

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  11. It is a lot of work to open my faxes one at a time to be able to download the attachments

    2 votes

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  12. Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes

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  13. When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

    1 vote

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  14. should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it

    1 vote

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  15. 3 votes

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  16. Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.

    4 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  18. In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs)We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and this is one of the features we use heavily for our call center.I am testing out the Ringcentral Chrome extension as well as the RC Phone/RC App found in the Play Store and I've been going over the settings and it does not seem to be an option in any of the apps.Is it possible to…

    4 votes

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  19. With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.

    4 votes

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  20. It's like a voicemail for after hours setting but in text.

    6 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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