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Phone & Messaging

Phone & Messaging

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7911 results found

  1. This would be an enhancement to current Nomadic 911 capabilities.

    9 votes

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  2. What is going on RingCentral ??????Did you sell our number to Spammers????We are getting daily calls from Spam numbers. This is getting ridiculous. If this does not stop we will Cancel our service. Please help & stop Spam calls from calling our toll number. ASAP

    9 votes

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  3. Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    5 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  4. The maximum allowed talktime using the Polycom phone is currently set to 4 hours by default and can be maximized up to 8 hours only. It would be better if we can set the hours of phone taltime to unlimited .

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  5. The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…

    1 vote

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  6. Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Ability to login to an Announcement Only ext using email or phone number + password

    1 vote

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  9. For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. We are using Ring Central Teams for implementations. Many tasks stay the same and we just need to alter due dates. Would love to be able to export a list of tasks from one ring central team chat, modify dates and then import into a new ring central chat team. Right now I have to enter each task manually over and over again for each implementation we do.

    1 vote

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  11. Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.

    1 vote

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  13. Recently, somehow our International Dialing feature was turned off, but we were unable to see when that happened or who made that change through the Audit Trail. Support told me that the "Billing" settings are not logged in the Audit Trail, but I think this would be useful for changes made to these global settings.

    2 votes

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  14. It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.

    3 votes

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  15. 4 votes

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  16. 4 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  17. Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.

    1 vote

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  18. A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.

    2 votes

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  19. IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.

    3 votes

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  20. Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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