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9201 results found

  1. It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal and change it each time.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    23 votes

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  3. For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.

    3 votes

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  5. Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see

    3 votes

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  6. There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Useful if user accidentally deletes voicemail

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. 11 votes

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  9. I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I hope we can add the TTS option / typing box inside the Admin portal 's Auto receptionist > company greeting > custom - as an option too aside from recording and uploading an mp3/wav Text to speech recording. Customers should have a built in box there to type Text to speech instead of doing the lengthy workaround of TTS via IVR menus - specially when they don't want to do key presses or select extensions - but just do a Company greeting via text to speech.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.

    10 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.

    16 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  14. It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.

    3 votes

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  15. Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.

    8 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  19. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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