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Phone & Messaging

Phone & Messaging

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8179 results found

  1. When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders

    1 vote

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  3. 10 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. we need to ability to forward a user to a conference bridge, for an easy one click to a crash bridge.

    5 votes

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  5. It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,

    2 votes

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  6. Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.

    2 votes

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  8. It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.

    1 vote

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  9. We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?

    1 vote

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  10. Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.

    1 vote

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  11. requesting a feature to have an option to change the logo in the RC unified app.

    1 vote

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  12. contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Every day I (as the owner) get new matters that I need to deal with - I don't assign them immediately to any particular employee because I need to deal with preliminary matters first. But I create the task so I don't forget it. Now when it comes time to assign to an employee - I cannot -- YOU NEED THIS FUNCTION - the ability to assign tasks to new employees AFTER THE FACT - what if an employee leaves or becomes sick and you need to put another employee on the task, at least temporarily. Also - it doesn't…

    2 votes

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  14. i need to know immediately when something new comes across and the sound helps me

    1 vote

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  15. Audit changes to settings like Directory Integration, currently changes to this setting aren't audited

    1 vote

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  16. When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative

    2 votes

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  17. Customer wants to have an option to install the app on their user's behalf. But prefer that they wanna do it on his end because not all of their employees as tech savvy.

    1 vote

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  18. Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.

    1 vote

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  19. A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains former employee names and all past conversations. That makes no sense from a privacy or security stand point. I cant believe RC has not addressed this yet.

    2 votes

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  20. calendar and task views control everything we do and need to be able to view "all events" which we color-code

    17 votes

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