9096 results found
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Able to print or save in something other than Excel
Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dates of the call log.
1 vote -
Mass VoiceMail (Broadcast)
Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significant way to communicate to users. Simple and efficent. Also Tracking on who listened to the voicemail would be nice, but not necessary. This would be an Admin portal feature only. A recorded file would be uploaded and distributed.
7 votes -
Ability to hide entries in the directory
Senior execs do not always want there numbers known to a wider audience
11 votes -
Share Common Business Contacts (Like Customers) In A Company Wide Directory
Show name and caller ID on each ringing desk phone for these shared contacts
1 vote -
Delete user from from the account with active directory
Ability to delete user extension even if the activate directory is active on the account
6 votes -
Ability to change the audio conference call hold music - same as user hold music choices
Ability to change the audio conference call hold music - same as user hold music choices
2 votes -
Voicemail Breakout
The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
3 votes -
Enable Queue Members to delete messages
Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…
3 votes -
Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.
When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.
45 votes -
Restrict email address to defined domains for user emails/notifications fields
The request is to restrict the email address located in the User Details<General and the messaging notifications of the user configuration settings, with the ability to restrict the email address filed to be based upon a defined email domain(s) that the customer can configure.
1 vote -
Random display of Caller ID
Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…
1 vote -
User right to change Call Queue Membership ONLY.
This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
1 vote -
Airpods not working on the desktop rc app
the desktop rc app is not supporting the airpods but before it works with the old app
1 vote -
Add ability to change Availability Status for individual and Queue from Desk Phone
When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.
3 votes -
Transfer Voicemail Message Via Mobile/Desktop App
I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You…
5 votes -
Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel
Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).
13 votes -
Allow Multiple Phone Numbers for Caller ID's in User Settings Template
The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.
2 votes -
Automatically delete the email address after deleting the extension for promotional items or marketing
Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.
2 votes -
Ability to track who disabled an account in the RC app using the audit trail
If an admin disables an account we don't know who? Especially in very large accounts?
2 votes -
Add call queues to Ring Central app company contacts.
In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.
3 votes
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