8177 results found
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Warm Transfer for VVX phones
Please change the warm transfer process so that the user that is receiving the call doesn't have to "pickup" or "answer" the transfer from the other party. Our previous VOIP provider did the warm transfer more like a warm intercom where the transferring party would be automatically connected to the party that they are trying to transfer to. Then they could ask if they wanted the call.
2 votes -
Replay voicemail
hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
2 votes -
Icon for converting Glip Message into a Task
We have icons on glip messages for like/quote/pin/bookmark etc, but could we have another to convert into a task? The task feature set is not being used by many from my understanding.
1 vote -
Sales/Lead Dialer
It would be nice to be able to upload a list of leads/contacts (from csv or other format) to be dialed in succession without the need to key in each individual phone number at the beginning of each call.
1 vote -
Add a Search Box to Site Filter When Viewing User List
Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list?We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site needed to filter by.
2 votes -
Add resend button to fax process
After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
2 votes -
Fix Custom Rule Issue for Call Queue Members
Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…
3 votes -
Ring Central client for XBox One
Provide a ring central client for the XBox one platform to allow joining on a big screen without the need for a pc to connect to the TV
1 vote -
Call queue to VM flexibility
I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.The problem I am seeking a solution for:Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.2) Having calls assigned to by rotating that will go to the team member who received the…
1 vote -
Allow users to record snippets of calls
Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
3 votes -
Polycom Phones - Message Light on LE+HotDesk
When a user logs into a Polycom LE+Hotdesk phone and has unread voicemail, the message light does not come on. It only comes on if a message is received while they are logged in. Users do not know from the Polycom phone if they have unread messages left while they weren't logged in.
2 votes -
Customer requested to remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...
...app (Android). So that State is removed completely from user view. Would like this to be programmable to advised user groups, rather than set at account level. Customer is a hotelier and do not want any of their onsite users to "accidentally" place themselves (or shared devices) into DND, as this would prevent incoming calls (business) coming into the location. Even with education system mis-use can still be achieved by the end user
5 votes -
Feature request to have payment system for RingCentral.
Feature request to have payment system for RingCentral.
1 vote -
increase limit for messages to delete
one of my customers state they used to be able to delete all messages from their inbox when logged in SW. Seems like at some point in the last year, the limit was changed to 50. Need that limit removed. See attached video of issue. you can "restore" more than 50, just when it comes to deletion, it limits it to 50.
1 vote -
Language Translator
A built in language translater feature would be awesome.
7 votes -
5 votes
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5 votes
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Limited Call Log Access
Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
2 votes -
Change the Ring Central App messaging Font to a Serif Font
Those who need to tell if a l is a l or an I
2 votes -
Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device
On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.
3 votes
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