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Phone & Messaging

Phone & Messaging

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  1. In a User account, under Messages, the option exists to Disable Take Messages and then choose How To Handle Missed Calls and Connect Directly To Group. I would like to see that functionality carried over to Groups - Call Queues to allow more options in call routing such as if the call is not answered in the initial Call Queue, the call can be routed to another Call Queue with an expanded list of Members.

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all numbers are managed under the one RingCentral account.The ability to add callers to specific phonebooks for specific phone numbers being managed by RingCentral.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Previous version of tasks allowed you to sort by most recent. This is very useful.Also I dont see a way to make comments on a task.Also it would be great to have subtasks.ThanksD

    5 votes

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  4. Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage.From customer stand point, alarm integration would also help to segregate the issue on timely manner.

    1 vote

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  5. A long list of tasks (complete and incomplete) in the sidebar of a team is not very helpful when there are dozens of tasks. It should be possible to filter them here (complete, section, person, due date) as well as in a summary task management window.

    9 votes

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  6. i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.

    1 vote

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  7. Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.

    2 votes

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  8. When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the blocked extension. If the ability to whitelist extensions was added this would allow whitelisting of a single device.

    2 votes

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  9. It will save time when faxing a promo or flyer to many contacts.

    1 vote

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  10. Every time I need to dial a number, I have to click the Phone icon at the bottom left, which reveals the Dial Text Box where I then paste the number I want to dial.Could you please put a copy of the dial text box at the very top left of the user interface, just below the company name heading? This will allow quick copy/paste and dialing on Return key being pressed.

    1 vote

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  11. Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…

    1 vote

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  12. This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"

    2 votes

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  13. 3 votes

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  14. Add queue category to recents menu(call log)

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.

    4 votes

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  16. Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id

    1 vote

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  17. Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. We are not able to see our task categories in this upgraded RC version. This makes it much less functional for us as categories were a good way to segment our tasks rather than having everything jumbled.Thanks.

    7 votes

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  19. We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desktop(glip).

    1 vote

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  20. Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.

    2 votes

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