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9339 results found

  1. The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.

    2 votes

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  2. Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…

    2 votes

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  3. There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI

    2 votes

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  4. Able to port Australian mobile number

    2 votes

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  5. We would like a feature where we can disable the notification send to users when the admin change the password

    2 votes

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  6. When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.

    6 votes

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  8. Please extend the intercom feature to work across PBX federated accounts

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. The customer wants to have multiple users to use the same line using their Telus app without deauthorizing

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  10. Wants the phone number of the one that left the voicemail to show up when listening to the voicemail that has been left without accessing the Call Logs and Notifications.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  11. In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app and the desktop app, however you are unable to use the Contact in the desktop app. There is no way to easily create a simple way to page. The only way is to know *84XXX# where XXX is the extension number (can be longer than three digits). This is very clunky and…

    7 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  12. Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
    It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.

    Right now we can pull up the outbound calls individually under their own extensions.

    2 votes

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  13. When answering calls using MS teams app, it should show the caller ID and call queue name

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. We are using a Poly Trio C60 conference phone. This phone has a limit of 5 callers (phone plus 4 guests). Is there a different conference phone or is there a setting in our system that will allow us to have more than 4 guests on a conference call. We understand we could set up a Ring Central meeting, but we would prefer using the conference phone.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
    I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  18. Currently, the max view that we can see in the RingCentral App for scheduled meetings is 3 days. We wanted to have the option to view the meetings that were scheduled ahead of time Weeks or Months. We are used to using GoToMeeting where if you schedule a meeting for the future…like a board meeting…and that meeting has a password, you can change the password at any time. With RingCentral, you have to wait until the meeting is less than three days away in order to change it. That isn’t useful at all for us.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information

    1 vote

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  20. After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.

    We have visually impaired employees and it's really hard for them to see this.

    See attached screenshot.
    1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
    2.) It used to be a different icon before (Highlighted in yellow)

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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