12038 results found
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Custom Hold Music on users end
There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue
4 votes -
The customer wanted to remove restrictions and limitations of Park location extensions
The customer wanted to remove restrictions and limitations of Park location extensions.
They want to remove the following limitations of Park location extensions.
Create up to 100 Park location groups. Call Park isn’t supported for outbound calling to another extension in your system. Call Park is only supported for warm transfers on desk phones that support the Call Park softkey. You can park 50 calls simultaneously. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. You can park a call to a Park Location Group’s extension, but not to a specific user extension.4 votes -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
15 votes -
change personal meeting name to board/business meeting
change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
SMS convert to a txt or doc file
SMS convert to a txt or doc file
2 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
3 votes -
I want to ensure that we have a backup of the chats. if a user have lost their chat history, it is very helpful to retrieve their chats.
Create an SMS backup. One user lost their chat. Having an option to back up all our chats would be a valuable feature.
1 vote -
Automatic Blocking of Offensive Voicemail Callers
It should automatically block those callers who leave a voicemail and detect if there are offensive or derogatory words; in that case, it should block them automatically
1 vote -
Turn off call notes in mobile app
The option to turn off call notes email notification in the mobile app is not yet available.
1 vote -
Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Allow a key press or any Command for Direct Voicemail Routing of a user extension
Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.
3 votes -
Enable Analytics Filtering by Phone Number (Not Just by Queue)
The customer would like the ability to view and track call data at the individual number level, regardless of whether the number was purchased from RingCentral or ported in.
Currently, the analytics portal only provides visibility at the queue level, which combines data from multiple assigned numbers. This setup limits their ability to analyze performance for specific marketing campaigns tied to unique phone numbers.
1 vote -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
for Glip search - whenever i change the keyword i'm searching for, any filters disappear.
Allow me to change the keyword I'm searching for without re-inputting all the filters. Currently, when i change the keyword i'm searching for, I have to re-input all filters each time.
1 vote -
1 vote
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Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
25 votes -
Access Outlook directly within RingCentral app
Message:
Hello RingCentral Team,I would like to suggest the addition of an Outlook plug-in integration directly within the RingCentral app. This feature would allow users to seamlessly access and manage their Outlook emails and calendars without leaving the RingCentral environment, improving workflow efficiency and user experience.
Currently, this feature is not available, and several customers have expressed interest in having this capability as part of their unified communication tools.
Thank you for considering this enhancement. I believe it would add significant value for many RingCentral users.
1 vote -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote
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