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9677 results found

  1. ability to send a caller to voicemail when it reaches a minute on hold

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. 1 vote

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  3. Allow a ring notification to be the phone camera flashing, without sound. I've tried to use the Android system to do this but apparently it does not see a RingCentral app call as a "notification"

    1 vote

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  4. somebody from ringcentral to answer the phone in 24 hrs calling from main number 7373811188 and 8889098038

    1 vote

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  5. Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.

    Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  6. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID using the RingCentral app simpler way.

    1 vote

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  7. We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. BT Analog bell with to work with BTCW when it's connecte to ATA

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. feature to match data between call logs in service web and PKI in PR

    1 vote

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  10. The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.

    We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.

    1 vote

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  11. It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number

    2 votes

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  12. We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view

    2 votes

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  13. Ability to share a specific voicemail to other user's mailbox. Posting this idea in behalf of my customer. It would be nice if I'll be able to forward a specific voicemail to another user including the caller information like a phone number as it's easier to get back to that caller if the number is showing after I forward it.

    5 votes

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    0 comments  ·  Application  ·  Admin →
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  14. ability to set up a different ringtone when we are transferring calls internally.

    12 votes

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    3 comments  ·  Other  ·  Admin →
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  15. We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.

    3 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  16. Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.

    1 vote

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  17. We need an option to redirect or route calls to a different extension when the caller presses an invalid or non-existing extension.

    1 vote

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  18. We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    1 vote

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  20. aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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