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  1. If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible

    Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. when a call comes in, you cannot see who or what extension has answered the call.

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  5. A custom setting that will forward calls to an IVR or extension after the general company greeting

    4 votes

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  6. Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.

    5 votes

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  7. cx would like to add 2N IP phone as a supported device since the customer have been using the phone with RC platform for 2 years.

    3 votes

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  8. Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

    8 votes

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  9. We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. This feature should include the following functionalities:
    - Work with Multi-site scenarios
    - Link to Knowledgebase, both internal & external
    - Have a Scheduler (for Healthcare customers)

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. BT feature request: Number Inventory option in BT cloud work portal

    Details : Want to have the option for the Number Inventory via BT admin portal

    Current behavior : No option for the Number Inventory unlike RC admin portal

    Expected Behavior: To have option for the Number Inventory

    Brand : BT Business

    1 vote

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  12. ability to restore deleted call recordings if they do not have a cloud back

    3 votes

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  13. We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.

    Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.

    3 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  14. The direct line for each user extension acts as a company number to the clients. If we create a custom rule for each user extension having it route to an IVR Menu when they dial the direct line, the callers get forwarded to the IVR Menu but go back on a loop if the key press they selected routes to the same direct line they dialed. Calls from the IVR Menu should ring directly to the user's phone instead of routing back to the IVR Menu.

    3 votes

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  15. To have an option to manually enter Recipient details when using default coverpage

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. We have a cover sheet that needs to be standardized as a template every time we send a fax out for specific users.

    1 vote

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  17. If the members of the CQ is on DND they want the call to be transferred direclty to the call queue

    1 vote

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  18. Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
    Details : Having the option to display the list of users in the corporate directory instead of searching for each user
    Significance of the feature : allows to easy display on the user list instead of typing the name
    Current behavior : only has the option for Simple and Advance search and no option to display user as a list
    Brand : BT

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. ability to forward voicemail messages via admin portal to "company contacts" and not only to personal contacts

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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