12039 results found
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Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls
Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.
2 votes -
Block Robo calls
Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls
3 votes -
Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account
Option to put a user as a Super admin but shouldn't have the capability to change anything on the account
2 votes -
Ability to download phone numbers in number inventory
Hoping to have a feature to download phone numbers in number inventory for easier phone number management.
5 votes -
incoming call
-customer want to use the direct # as the incoming caller ID if someone is calling them
1 vote -
Full Call Transcripts (Part 2)
Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.
1 vote -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
3 votes -
Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them
The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.
2 votes -
Ability to have a different company name displayed on the ringcentral app
Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company
3 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…3 votes -
Displaying Caller ID Instead of Call Queue Name on Incoming Calls
The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.
3 votes -
Save AI notes and transcript
A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage
3 votes -
One click solution to text my current caller.
When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.
4 votes -
Unknown Caller Identification
The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.
8 votes -
How to program to automatically delete text messages that are over a certain age, i.e., 1 yearold, 2 years old, etc..
How to program to automatically delete text messages that are over a certain age, i.e., 1 year old, 2 years old, etc..
1 vote -
Remove “Synchronization Error” Message for No-Reply Emails
The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.
1 vote -
AI - TRANSCRIPTION FOR VIETNAMESE
ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)
1 vote -
RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.Business Impact:
The current format negatively affects the customer’s ability to:Read and interpret call data…
1 vote -
Allow Outbound Capability for Philippine Numbers
We are requesting to enable outbound capabilities for Philippine numbers.
1 vote -
Call Recording Access for Queue Overflow Calls
When a queue call has gone to the overflow queue and was answered by a member of the overflow queue, the user has no access to the call recording.
It would be helpful to add an option to grant overflow member (who answered the call) access to the recording of overflow call.
4 votes
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