9341 results found
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The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
5 votes -
Allow a caller to press a key to stop waiting on hold and go right to the queue voicemail
When a caller enters a call queue, allow the caller to press a key to stop waiting on hold and go right to the queue voicemail.
3 votes -
Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...
...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.
10 votes -
Automatically enable Do Not Disturb when away from desk
Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
1 vote -
Automatically enable Do Not Disturb when away from desk
This is a description of the Issue you are communicating about. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
1 vote -
Allow call queue ringer settings to supersede individual extension settings
I would like for the "number of rings before trying next member" setting in call queue settings to supersede individual extension ringer settings. It makes no sense to have a "number of rings before trying next member" setting for a call queue, if the number of rings set by each individual member of the queue take precedence over this setting.
1 vote -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
Voicemail Escalation
In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe…
6 votes -
A functionality to prevent the number from being recognized as a VOIP number.
This is causing other companies to reject their calls because other companies can see if they are using a VOIP number, which is easy to get.
1 vote -
emergency flag
for Glip, Id like to see an emergency "@" mention so if someone "@" your name and its an emergency, the "@" would be in red rather than orange. Just like outlook with a "!" added to show importance above other glips.
1 vote -
Change Status from Outgoing Calls to Missed Calls if incoming calls was missed from the IVR
When someone calls the IVR and pressed a key to the IVR (route to Call Queue Extension) and the call queue member missed the call, it shows from the Apps that it is an outgoing call instead of missed. Which is very confusing. Should be tagged as missed call.
1 vote -
Searching and Extension Creation using a regex or wildcard format
I would love to have the ability to both search for extensions and create new user extensions via some form of regex or wildcard extension format. For example when creating a new user, we are asked to choose an extension number. We have specific roles in our organization we like to keep within the 7000 range of extensions. Currently, I have to go searching for the next availabe extension in that pattern.
It would be great if I did not have to go searching at all and could just enter something like 7*** or 7### and the system would assign…
1 vote -
ability to check the calls that did not hit our logs
customer would like to have the ability to check the calls that did not hit our logs.
1 vote -
1 vote
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1 vote
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BT Feature Request: Be able to use BT on Ring Door
Details: customer would like to user thier VoIP Phones for Ring Door
gnificance of the feature: They be Able to Answer / Open the Door for those who wish to enter since they are not always on the work shop to open the Door
1 vote -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
15 votes -
sort sent messages from different numbers
Sort sent/received SMS from different phone numbers under one account.
1 vote -
Turn users to be allowed to complete signup with IP originating from within lebanon
Turn users to be allowed to complete signup with IP originating from within Brazil. For account sign up
1 vote -
Limit users to forward calls to external number
Customer would like to be able to Limit users to forward calls to external number.
1 vote
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