12677 results found
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Please add the ability to remove the DND feature on the desk phone.
Please add the ability to remove the DND feature on the desk phone.
2 votes -
Bypass Login Lockout Period
User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.
2 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
3 votes -
Fax icon removal in ringcentral app
Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.
17 votes -
Remove role limitation if only selected extension(s) is having an issue
Ability to perform troubleshooting with a live agent without super admin's access as long as the user/caller can authenticate their own extension.
1 vote -
Ability for the customer to check logs on why the phone is getting no service
Ability for the customer to check logs on why the phone is getting no service in service web. It would be helpful for the customers IT team to troubleshoot if they have a visibility of the connection logs.
1 vote -
Need VM as an option for Line or soft key
Many users complain there is not a button on the main interface of the Polycom Edge220 to access voice mail. I would like VM added to the feature selection when customizing Line or soft keys.
2 votes -
auto replied messages AI
Availability to use AI receptionist to auto reply when the client is sending messages
2 votes -
AI Receptionist for User Extension
Set a dedicated AI receptionist for a user extension when the digital line was being dialed.
6 votes -
Personalize CNAM for a phone number or user extension
Capability to assign a personalize CNAM for a phone number or user extension.
6 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
6 votes -
Allow customization of options when leaving a voicemail message
When someone leaves a message and presses # they are presented with options. I would like to customize those options, remove some completely, specifically the make private message option.
1 vote -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
6 votes -
Blocked Caller ID
When a call comes in with no caller ID we want to be able to handle it by sending it to voicemail. Right now the only option is to simply play a recording saying unblock your caller ID. That can lead to missed revenue / client calls. Due to high spam calls that have no caller ID and tie up phones having calls filter to voicemail that are no caller ID allow real calls to leave messages and spam to just be deleted and not interrupt the business.
1 vote -
Hide phone number and caller id on HUD active call
Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.
6 votes -
ADD Poly ATA 400
ADD Poly ATA 400 as supported as most of polycom phones are RC Supported
3 votes -
1 to 2 Seconds Audio Delay
Wants to have option to improve the audio delay or remove the audio delay while on a call.
1 vote -
SMS bulk deletion for all conversation in one command
As per ringcentral , we cannot increase the limit for bulk deletion in RingCentral SMS beyond 50 messages at a time via a single command. I request to have it sweeped all at the same time.
1 vote -
Allow users to opt-out of overflow from certain call queues without affecting the availability on other queues
I have set up a call queue as an overflow from another call queue. Regardless if the user has temporarily made themselves unavailable on the overflow queue, they still receive calls from the primary call queue because the calls follow the availability of that queue instead of the overflow
1 vote -
Customize line key
want a change to the display layout on our Yealink desk phone. Specifically, I would like the following:
-The Station #1, Station #2, and Provider Office lines to be moved to the right-hand side of the phone screen.
- Incoming calls (callers) should appear on the left-hand side of the screen.
- Each incoming call should display in order and include the caller ID.
- For example:
1. The first incoming call should display as “Line 1 – [Caller ID]”,
2. The second as “Line 2 – [Caller ID]”, and so on.1 vote
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