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  1. From the User's Ring Settings, we have an option to add an external phone number to forward the call and we have an option to edit the number to change to a different one instead of deleting it and adding a new number. Now it is not available and we only have the option to delete it. It would be helpful to add the option to edit the external number on a call forwarding of a user.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. I only sometimes get notifications from the phone app and frequently miss messages or texts I should be responding to. It would be nice if there were an app for Apple Watch as well so that the two could work together.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  3. Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.

    5 votes

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  4. Have the option to manage these buttons like a regular presence option

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Wants to add an option on their IVR to ask their customer to record their call.

    1 vote

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  6. Sharing of SMS allotment with other users so that the allotted SMS in the account can be maximize

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. a feature added that allowed you to add notes to a call that is being forwarded to someone, so the client doesn't have to tell their story twice (or doesn't at least have to go through the whole story).

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. When the call comes in the call queue, all extensions under the call queue will ring, but if the extension didn't answer, that's the only time the call will be routed to
    the external number.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Display modification | Minimize call information once call is answered | Cisco Deskphones

    Details : When a call is answered, the call information pop up displays on the screen and its taking up almost the whole screen. The extension numbers/name assigned to each line key cant be seen anymore and is blocked by the pop up.

    Significance of the feature : To be able to see the users assigned to each line key to not memorize the user name/extesion number/extension DDI

    Current behavior : When a call is answered, the call information pop up displays on the screen and its…

    2 votes

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    0 comments  ·  Hardware  ·  Admin →
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  10. Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…

    6 votes

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  11. The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!

    5 votes

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  13. Currently it does not include the curse word it has **** in place. Would like to have a toggle option to allow profanity on or off

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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    • for the use case, i have several people that are forced to use personal cell phones to receive security codes and need it to be on work accounts. I am hoping RingCentral can accomodate
    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. 1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.

    But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.

    1 vote

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  17. We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.

    6 votes

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  18. Customer want to have a notification showing on call queue member's RingCentral Desktop/Mobile app that was currently in a call if the new incoming call was already accepted and who accepted the call.

    4 votes

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    0 comments  ·  Application  ·  Admin →
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  19. Ability of admins to update who will receive the Auto-Aggregation Declined email

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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