9344 results found
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Other extensions caller CNAM on presence
Have Extension line on physical phone display the Caller ID of who they are talking to. This would allow greater collaboration so other users could see who everyone else is talking to.
1 vote -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Ability to do outbound calling on Free account
Hi we would to have the ability to do outbound calling on Free account
1 vote -
Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
1 vote -
Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block
A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.
1 vote -
Share Extension for macOS Finder
Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
4 votes -
Add "Unsend" support to RingCentral SMS
Use case: People make mistakes when typing and texting. Feature request: Add an "Unsend" button in RingCentral SMS that will pull a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearing.Value to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
3 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
Inside IVR custom rule
Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.
6 votes -
Wants to have the options to listen to the voicemail of the shared line extensions
Wants to have the option to listen to the voicemail of the shared line extensions
1 vote -
customer wants to customize notification "attempt to access account from a computer we did not recognize"
Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business
3 votes -
Mass Delete Custom Rules
We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able to go in and mass delete them when changes are made or clients leave.
3 votes -
Bulk Update User Settings
It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.
6 votes -
RingMe Pop Up Screen
Hi Guys,
Is there anyway to Remove Branding of RingCentral Name
When the RingMe screen pops up,
ie when the customer clicks on the RingMe Button on our website.1 vote -
Recover all Details for Deleted User
should keep all the details of the user (messages, fax, voicemail, SMS) when you deleted the user and re-add it with the same user details
8 votes -
Internal paging not putting calls on receiving phones on hold
When making a internal page the receiving phones that are on a call the call gets put on hold, this is not acceptable behavior. Also the paging phone uses 2 call buttons and to page you have to push the 1st button that was put on hold to page.
3 votes -
Immediately upload fax document file for scheduled faxes.
Customer doesn't need to have phone turned on at later scheduled time.
3 votes -
Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…
3 votes -
Bulk Update Voicemail Pin
Hoping to add bulk update on user details section email pin and password
12 votes -
Improve Bluetooth connection for RC app.
the app that is for android for some reason when its connected to a bluetooth device like a car when he gets calls and tries to answer it it will automatically end the call and it goes to voicemail
2 votes
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