12040 results found
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Email to Fax — Under "Email addresses permitted to send faxes," use one specific email address for multiple users.
Trying to register one email address for multiple users under "Email addresses permitted to send faxes," however, getting an error that says "Email already in use on another account."
1 vote -
Make Task scrolling unlimited
Scrolling through tasks is currently limited to 18 before you have to click the "All Tasks" button to see the not displayed tasks. I would like to have unlimited scrolling so all tasks are always in the list.
1 vote -
2 caller ID
Set up 2 direct numbers for caller ID for the deskphone, where the customer has an option to do it on the physical phone.
1 vote -
Flag instances where agent making calls to same number in excess
Looking for a way to flag and alert admins on instances where one agent is receiving or making phone calls to the same number in excess
- looking to see if calls made in MAX agent/ Contact Center can be flagged to automatically alert admins or managers if the number of calls pass a threshold. example: Calls ANI/FROM: x Calls DNIS/TO: x
example: agent makes x amount of outbound or internal calls to the same number x amount of times in x amount of minutes - e.g. 25 calls to the same number within 1 hour.4 votes -
2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
14 votes -
Option to Disable Automatic Pagination on Polycom VVX450 with Add-On Modules
Description:
Customers have reported that RingCentral is sending updates to Polycom VVX450 phones, which automatically enable pagination. This is causing issues for users with add-on modules, as it disrupts button configurations and usability.2 votes -
Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
10 votes -
increase in the number of groups that can be renamed within the app.
The app has a limitation that allows renaming up to 30 groups, and any attempts to rename more than that will result in failure. We would like to request an increase in the number of groups that can be renamed within the app.
3 votes -
Administration Team Management
My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…
5 votes -
Create an "on-call" schedule capability
Currently, we are missing an important functionality, which I'm sure others would like to see also - the ability to schedule our employees to be "on call" after hours. Our firm handles many levels of emergencies, and thus needs to be able to be contacted 24/7. We handle this by putting certain people "on call" on a rotating basis. For example, this month, I'm on call - so if someone has an emergency at 3am, my phone rings, but nobody else in the organization gets the call. Next month, someone else is on call... and we rotate that schedule throughout…
1 vote -
Avaya Cloud Office App version for ARM system
Can we request for ACO App version for Windows ARM system?
5 votes -
Speed Dial Setup with Pause and extention function
We have a paging system that sits at an extension then expects a zone code. I would like to make a speed dial that would allow a pause and then the zone code dialed automatically. The speed dial would look like this 800#,,04#. this would dial the extension 800, # enters the extension immediately, the ",," pauses the dial for 2 seconds, the enters the zone code of 02#.
Currently when i enter this format as a Speed Dial for my extension under Presence, it accepts my input of "800#,,02#" but only writes "800" to the speed dial. The original…
13 votes -
Add multiple statuses in RC app
Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.
2 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
2 votes -
Force Acknowledge Temporary Number Message on Port In
When you select an TN from the "Assign To" list, it populates that TN in the "Placeholder number" field. The "i" gives the message in the attached that says, "This is the number you've selected to be replaced on the port-in date. It's either a temporary number we've generated for you or an existing number you no longer need. After your order is complete, the number will be permanently deleted." The only thing that could be done to ensure the customer sees it, is to auto pop-up that warning window and force them to click / acknowledge that they've seen…
2 votes -
Set preferred date or duration to automatically delete the call recording
Set a date or duration to automatically delete the call recording
4 votes -
Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management
We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.
This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.
2 votes -
Sync Mobile RC app and Desktop app personal contacts
I can get my apple iphone contacts on mobile app but they won't appear in the desktop app. why the two app versions can't sync contact lists seems unreal. please get it to where personal contacts from apple can be in the desktop app. went through support and they said that option doesn't exist. Thank you!
5 votes -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
5 votes -
Bring the Dial Pad back on the right side of the app
Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.
9 votes
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