11756 results found
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Caller ID Flexibility
We have a Central Office and many Satellite sites, we need to enable a few specific staff members to be able to set their Caller ID to any of the Satellite Sites, at the moment this is a site by site basis.
1 vote -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
8 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
AI Assistance Receptionist
For the AI assistant gather information from the caller first before routing it to the desired routing.
2 votes -
Turn off Email notification when user is added in the extension to record list for automatic call recording
we want users not to receive an email once we added them on the list of extension to record for automatic call recording
2 votes -
customize DTMF
Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature
2 votes -
call monitoring speed
when listening to the call monitoring, can we get a x2 to hear the call faster
2 votes -
Ability to change the city location of a phone number
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!
23 votes -
Allow External directory contacts to be saved as quick contacts.
Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .
7 votes -
View Company Call log on Ring Central Application
Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.
29 votes -
Ability to disable pop up on the incoming call using RingCentral app
Ability to disable pop up on the incoming call using RingCentral app
103 votes -
Keep AI notes going after switching a call from desktop to mobile and back
Use case: Users often need to move a call from their desktop app over to mobile and back. AI notes are becoming increasingly popular.
Problem: AI notes stop if a call is switch from one endpoint to another.
Feature request: Add support for AI notes to keep going when a call is switched from Destkop to mobile.
14 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
Service Status Notification Tester
We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.
2 votes -
SAREVILE M99+ Headset Compatibility with RingCentral App
The SAREVILE M99+ headset is known for its high-quality audio, noise cancellation, and ergonomic design, making it a popular choice for professionals who require clear communication in noisy environments. However, it currently lacks direct compatibility with the RingCentral app, which can limit the user experience for those who rely on the device for business communications. Adding compatibility would accommodate their preferences, eliminating the need for additional configuration or troubleshooting.
Having a seamless connection between RingCentral and the SAREVILE M99+ headset would reduce setup time, improve ease of use, and enhance workflow, particularly for teams who rely heavily on voice communication.
4 votes -
Add Yealink T40G to the list of Supported Phones under BYOD
Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
3 votes -
Centralized SIP Settings
Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.
If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.
Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.
3 votes
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