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  1. Agents from the PH will have the host (PC) and the patients from the US will have the controller (iPad)
    - Set-up that the customer wants: Agents should be able to join multiple rooms to attend the patients

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base

    Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
    Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
    Brand : BT Business
    UID: 3136661064

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  3. On the MS Teams integration, when you open it, the default buttons you see are:
    Phone, Contacts, SMS, Fax & More.

    -We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.

    1 vote

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  4. This is necessary for our job in order to track when we text/receive messages to/from our travelers that we work with. This update is unnecessary and is making our whole company struggle. Please put the texts back to how they were.

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  5. Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.

    2 votes

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  6. Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.

    6 votes

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  7. Currently, if using Desktop Pairing mode to use the app to make calls through a deskphone, you do not get the application pop-up dialpad. If you want put a call on hold or transfer while in this mode, you have to do it from the deskphone itself. Would like to have the full desktop app experience while connected to the deskphone (like the ability to put calls on hold/transfer calls from the desktop app while paired with the deskphone).

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  8. -Customer is asking if we can add multiple recipients on their fax line using a phone number instead of email address.
    -She also wants the fax to be separated and determined base on which department it should go

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  9. Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension

    EXAMPLE:
    Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension

    1 vote

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  10. The RC app is a critical component of using RingCentral, and since Google has now finally started to seriously develop and implement Wear OS (with buy-in from 3rd party hardware vendors), RingCentral should develop a RC app for the Wear OS ecosystem.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  11. Standard user to give other user extensions to have access to list to live calls

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  12. In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.

    5 votes

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  13. For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. There will be an option to drag and drop pre-made custom cover page for easy use that will be accepted by the system, please include, expansive option for font styles as the system has limitations with the variety of font style to choose from.

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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  15. Should have a feature to disable DND status of user extension on the online account admin portal

    11 votes

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  16. -client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)

    31 votes

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  17. Customer would like to have an option to switch his calls between RingCentral and other third-part apps like Microsoft teams, etc.

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Hello,
    Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  19. We should have an option to specify even more the access we can provide to a custom role. For example, giving a performance report access to an extension with a limitation to a specific department or call queues.

    2 votes

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  20. Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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