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9677 results found

  1. It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  2. Customer wants to enable call recording email notification with several email recipients.

    3 votes

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  3. In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.

    1 vote

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  5. Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  6. There is no option to post a photo/screenshot in a conversation.
    Hope you can add this.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  7. For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.

    10 votes

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  8. The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.

    2 votes

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  9. Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…

    2 votes

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  10. There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI

    2 votes

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  11. Able to port Australian mobile number

    2 votes

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  12. We would like a feature where we can disable the notification send to users when the admin change the password

    2 votes

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  13. When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Please extend the intercom feature to work across PBX federated accounts

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. The customer wants to have multiple users to use the same line using their Telus app without deauthorizing

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  17. Wants the phone number of the one that left the voicemail to show up when listening to the voicemail that has been left without accessing the Call Logs and Notifications.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  18. In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app and the desktop app, however you are unable to use the Contact in the desktop app. There is no way to easily create a simple way to page. The only way is to know *84XXX# where XXX is the extension number (can be longer than three digits). This is very clunky and…

    7 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  19. Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
    It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.

    Right now we can pull up the outbound calls individually under their own extensions.

    2 votes

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  20. When answering calls using MS teams app, it should show the caller ID and call queue name

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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