9344 results found
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Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
Provisioned phone Local 10-way or more conference calling
Provisioned phone Local 10-way or more conference calling. Yealink T48S to have Local conference calling. Looking if this feature can be available to deskphones thats only support 3 way calling and provisioned with RingCentral.
2 votes -
Add Mitel as one of the supported deskphone for paging device
It is beneficial for those who is already using Mitel phones so that we can use it for paging rather than changing the phones just to use the paging feature.
2 votes -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
2 votes -
When a phone number doesn't receive texts, you should send the sender a notification
When a phone number is set up to not receive texts, you should send the sender a notification telling them that number can't receive texts
2 votes -
Routing calls in a queue based on Salesforce account owner
We aim to direct incoming calls to designated RingCentral call queues according to the Salesforce Account Owner.
2 votes -
Voicemail checkbox
Add a section in the voicemail tab in the RC MVP app and Softphone application where you can check a box to state that the situation has been handled or action on the voicemail has been taken.
2 votes -
Voicemail check box
In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails
2 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
Two accounts one direct number
two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts
2 votes -
Add a 4th line for conference call on the Cisco IP 303 desk phone
Add a 4th line for conference call on the Cisco IP 303 desk phone
1 vote -
Headset control inside Citrix (VDI)
Please add the Headset control feature inside Citrix
1 vote -
caller id name to reflect on all mobile phone numbers canada
Live transcription in Webinar
it will be better if we will have a live transcription for Webinar because some clients demand this feature
1 vote -
Messaging View
Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!
1 vote -
send Unanswered call queue calls to the members voicemail sequentially
ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.
1 vote -
Auto Answer for Cisco ATA
We need to have an auto-answer feature available for Hard phones especially for Cisco ATA-191.
1 vote -
Custom roles and permissions Disabling the Video Service from switching to RingCentral Video
As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.
1 vote -
RingCentral video recording auto download
for the customer having the RCV Recording be automatically downloaded before the deletion date will be more effective so that it will be more convenient for them to have the record and less worries that the recordings will be lost
1 vote -
URL Blocked by ISP
it will be more convenient to have specific URL error code that the URL is being blocked through ISP, with that the customer can directly contact ISP instead. It will save more time and effort for their issue to get resolved
1 vote -
RC App should mirror parent computer's format for time, 12/24 hours.
The format used to display time (12/24 hr) should be inherited from the parent PC. At the very least there should be a switch in Settings to allow selection of 24 hour format.
1 vote
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