13011 results found
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Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
9 votes -
Ability to set the "Press #" to "Do Nothing"
Preferably, customer would like to have this feature available on Site-level and Queue/User-level.
Business Reason:
Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.UID: 2159400020
UI: 25.1.0DB: 25.1.0.2
POD: 8Unit: 2
Account Name: Elgas Limited
Brand: RingCentral AU
DLs: 523
MRR: AUD 10,713.97 (USD 7,763.77)4 votes -
remove ad from email notification
Please remove the ad from the email notification
4 votes -
Allow Direct Number Assignment to reach the Dial By Name Directory
Hello!
Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?
4 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Ability to use one email to activate multiple user/extension
Ability to use one email to activate multiple user/extension
Is there a way I can use the same email for 2 users
7 votes -
Automatic use of AI Assistant
We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.
2 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
4 votes -
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the numb
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the number I want to use as SMS recipient, it can't be found.
5 votes -
Ability to display the company name of the caller for incoming call
Ability to display the company name of the caller for incoming call
3 votes -
Allow editing of text messages after it is sent.
Allow editing of text messages after it is sent.
1 vote -
Fax-Only License
We would like to request the availability of dedicated fax licenses or extensions that can be connected directly to a fax machine without requiring a full RingEX license.
The current RingEX license includes many features—such as voice, messaging, and video—that are not utilized in a fax-only setup. As such, using a full license for a dedicated fax line is not cost-effective and does not align with the actual usage.
A more streamlined and affordable fax-only license would be a better fit for these scenarios.
2 votes -
Display accurate telephony status of call queue members even while additional calls are ringing to those who are active on calls
Preconditions:
A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
&
B: The call queue setting: "Maximum concurrent calls per member" is set to >1.Scenario:
There are 6 users in many simultaneous call queues.
All users use the Messaging feature and can see each other's RC App status.
Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
- As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…2 votes -
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.
2 votes -
Edit Cover Page Template
= customer wants to know how to edit cover page on the RC app
= customer needs to edit the current vaialble cover page template on her RC app
= explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
= explained that it is an app limitation
= customer understood, agreed to send FR on her behalf5 votes -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Disable/remove capability to create Company SMS Template for Custom Roles
App does not honor user role settings to prevent SMS company template creation
We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.
2 votes -
Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls
Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.
3 votes
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