9677 results found
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CCRN Extension Dialing
Would like to be able to assign extension numbers to CCRNs so that CCRNs can be dialed with their 10 digit phone number AND their internal (in our case, 4 digit) extension.I know this can be accomplished by setting up a queue or user, but this seems like a workaround. The CCRN numbers should have native extensions and not rely on a call queue or a user (ring group) to assign an extension number to it.
2 votes -
Launch an external app or website for incoming calls
Include this feature within the MS Teams Embedded App similar to what is available via the desktop app
1 vote -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes -
Feature Idea - Add SMS for All Extensions to Sync Options
Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.
3 votes -
social security number for TCR registration instead of EIN - David Jordan Insurance Agency (case 23111049)
Hi Team,
Client would like to include social security number instead ein for sms brand registration in future product update.
Regards
Ram Carillo
APAC Support Team1 vote -
Have customer put them self in a park location if no users can answer the call.
When a customer calls the main company line, and there isn't anyone available to take the call it would be nice if the customer could Press 1 to remain on hold (park location) or press 2 to leave a voicemail. The only workaround that was just explained to me is that instead of the user going to a park location they just get rerouted to the main company line and it rings on every users line. That seems like it would be frustrating for the client. Why couldn't they just place themselves on hold until a user is able to…
1 vote -
Keep Unread Conversations Visible In Collapsed Folders
Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
12 votes -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
Turn off the Automatic update on the RingCentral Desktop App
Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version
10 votes -
Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
4 votes -
Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
20 votes -
Allow multiple users to respond to the main number texts
when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
109 votes -
I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont ...
...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…
2 votes -
Auto Dial and play recorded message
having an auto dial to contact their vendors as scheduled but does not have the time.the auto dial outbound call will dial as scheduled and play a pre-recorded message that they tried to contact the number
2 votes -
Old layout for RingCentral Web App
Needs to have an option on the web app to revert back to the old layout. Before, we can see the time when we have receive/sent a fax. Now it's only showing the date.
2 votes -
recover faxes for an admin for a deleted account
As an admin it's important for us to have access to any faxes that were sent by any of my users active or inactive.
2 votes -
Ability to Share the Call recording on RC Mobile app
The customer wants to have the ability to share the recording (call recording) using the RingCentral mobile app (IOS/Android)
2 votes -
Background Wallpaper, Branding of our Cisco Phones
Background Wallpaper, Branding of our Cisco Phones, Custom Provisioning file that doesn't handicap phones
14 votes -
Make 1300 as Default Caller ID
Make 1300 as Default Caller ID
2 votes
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