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9677 results found

  1. Ability to display 24 line keys in 1 page,no need to press page 2

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  2. RCV should support Scheduling Meeting using New Outlook

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  3. How to disable the key beep when dialing the caller's number on embedded app 2.0 Teams

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  4. ...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded

    2 votes

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  5. A feature in which a shared voicemail can be accessed through desk phone

    2 votes

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  6. It would be helpful if we could move selected voicemail messages to another mailbox.

    2 votes

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  7. I have a user who would like to be able to silence or snooze SMS email notifications from the same phone number within the few minutes.

    If having a conversation with a client, SMS messaging goes back and forth. An email notification is being sent for each SMS text.

    We suggest having the ability to combine or ignore email notifications from the same number within a certain close period of time.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  8. With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  9. I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  10. Customer to have the capability to disable an outbound call in service portal

    20 votes

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    1. Our users log into app.ringcentral.com using the Chrome browser. How can we retain custom fax covers that our users setup for themselves after clearing their browser cache (without having to re-add them all)? We use a mix of ChromeOS and Windows 10/11 OS's. When we clear cache, our users have to re-upload them all.2. Similar question regarding the RingCentral app on iOS devices. If we remove / reinstall the App, how can our users retain their custom fax covers?As per support: The customized fax cover is currently stored locally according to the design documentation. Storing fax covers in the cloud…
    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. Overview: In multi-site RingCentral accounts, efficiently managing phone devices across different locations is paramount. However, when issues arise with individual phones, especially those at remote sites, the ability to perform a factory reset remotely through the RingCentral Admin Portal becomes crucial. This feature request aims to address this need by integrating a remote factory reset option within the admin portal.

    2 votes

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    0 comments  ·  Hardware  ·  Admin →
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  12. We just received a request where a user could have the option to CC Email address when sending fax through the RingCentral Application

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  13. Most of the users in my organization prefer to have the old layout in the Inbox in the RingCentral appPlease have the option to opt out of the unified inbox layout

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  14. When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  15. Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
    1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
    2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. I hate the fact that the Ringcentral app just randomly shuts down and restarts due to an installed update. While I totally appreciate the fact that the app is always updated, it would be nice to be able to control when the app will close and restart. Perhaps a button in the top right of the app(similar to Chrome, Edge, Vivaldi, etc) that says "Restart app to update" instead of the app looking like it crashed and then starting back up again.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  17. the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
    the admin will prevent the agent to dial out those number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  18. The client would like to have their 911 call from their RC phone to go directly to the local PSAP instead of going to first to the 911 national operator because this would cause delay with the emergency.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Currently, you can answer the call via the shortcut key by pressing ALT A but you must have the RC app to be in the screen to make the shortcut keys functional

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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