11323 results found
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POS system w/o ATA
The Customer wants to have a POS system support without additional devices (like an ATA)
1 vote -
RingCentral Automator for Mobile (Standalone app)
We want to have RingCentral Automator on mobile for easy access instead of accessing it via browser
1 vote -
incoming tone for new calls on RC App while in an active call
allow to have a beep tone or any sound indicator for the customer when they are already engage in a call.
1 vote -
Provide a hangup sound when someone disconnects a call because I am oftern in my CRM and not looking at the RingCentral App.
Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.
3 votes -
Block a specific number to send a text message receivied via email notification on a non licensed number
Customer doesn't want to receive a text message from one specific number to a number that is not licensed. Customer wants to have an option to block a specific number.
3 votes -
CNAM Update
CNAM Update for Canada Customer.
Since once a CNAM has been saved on the Database, it cannot be changed.
7 votes -
Remove the primary number as the outbound caller ID
Remove the primary number as the outbound caller ID of all users, and a capabilities allowing users to select specific numbers from their inventory instead.
2 votes -
Ability to Retrieve Archived Team by All Super Admin
Currently, only the admin of the archived team has the ability to recover the deleted team. By giving all super admin capability to bring back the archived team, it will be easier for them to recover it anytime they need it.
2 votes -
The customer needs to set up an address book in the admin portal. Once configured, all customer phones can download this information.
The customer needs to set up an address book in the admin portal. Once configured, all customer phones can download this information.
2 votes -
Option for custom answer(custom text field) in the webinar Poll
It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.
6 votes -
Personal ringtones in the android app
Allow for personal ringtones to be imported into the android app.
1 vote -
Email correspondence within a case should be visible in the support site case information
I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.
19 votes -
3 votes
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2 votes
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Filter Calls Content
Filter calls contents, block inappropriate contents
2 votes -
Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
4 votes -
When extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transfer
hen extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transferring the call.
4 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
19 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
Ring Central is in great danger of becoming quickly obsolete.
The template feature in Ring Central is almost useless when a business needs to have multiple templates for a number of frequently used responses. This is because they cannot be sorted, either alphabetically or numerically. It makes it extremely difficult to find the needed template. Ai solves this problem and there are already some apps that are offering this and more. RC is falling behind. The sorting should be a relatively easy thing to fix. Hope you can get this feature usable for us users. Have a Merry Christmas and Happy New Year!!
1 vote -
App contact sync to Personal phone contacts
Would like to transfer all contacts from ring central app onto personal phone and add a new contact either on RC or their personal phone it gets automatically added to one of the other.
1 vote
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