9157 results found
-
Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote -
Add Availability and Custom Status Indicators/Icons next to Company Contact Names
For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…
3 votes -
Disconnection
Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.
3 votes -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
4 votes -
Set a Caller ID for a toll-free number
Our customers would like to set their Outbound Caller ID even though they are using a toll-free number
3 votes -
HUD pop out window on RingCentral app
It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots
143 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
9 votes -
Arrange call queue list members based on the Rotation
Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue
3 votes -
Limitation for ringcentral faxes
Currently displays only 200 faxes, I'd like to request it increases to more.
2 votes -
When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...
...s 'Answered by:xx'. Currently, when a call comes into a queue and it is answered by one of the members, the rest of the team will have a 'missed call' notification. Especially when the ring type is simultaneous, this is very confusing and misleading for the rest of the team. The team will have no idea whether the call is answered or not, and if it is answered, then by whom. The customer; (UID:2822385064) requested a feature enhancement on call logs on RC APP. Where the queue members should be able to see whether the call is answered or not…
7 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
1 vote -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
9 votes -
Allow to keep the same SMS thread when responding to number w/o or with symbols
Actual Behavior:It does not allow both parties to keep the same SMS thread. When the customer replies, a new thread will be created with a number showing +1 (800) -*.
3 votes -
Operator Extension for main number
Hi team,Please have a feature for company main number that can be received multiple user extension
8 votes -
Add Option to Flag Numbers as Spam
-this would allow users to get ready with calling numbers that might have been impersonated or spoofed-great option instead of outright blocking a number
1 vote -
Digital line available for other ext as outbound caller ID
A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions
3 votes -
Include the voicemail greeting to automatic call recording or the voicemail left
. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeting that the caller heard to be included on it.
6 votes -
Turnoff messaging tab for MVP
Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
16 votes -
Billing Admin Overview access
current behavior: Admin Portal for Billing Admin and Custom Admin does not have access to the Billing Overview. Visibility is only available for Super Admin Expected behavior: To be able to have access to Billing Overview with Billing admin or Custom Roles.
1 vote -
Is it possible to have a url-link for a search with a specific phone in Analytics
Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID
1 vote
- Don't see your idea?