12683 results found
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BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list
Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal
Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset
Brand : BT Business
1 vote -
Secure, Non-Google playstore download link for Ringcentral app(Andriod) for enterprise user
I wanted to download Ringcentral app for Android for multiple employees but not going through Google play as it's not going to be accessible on a company network. I see on the official Ringcentral download page you have installers for multiple platforms but not for Android. Please add one for Android devices
Current installers:
PC (Windows)
https://app.ringcentral.com/download/RingCentral.exe
MAC
https://app.ringcentral.com/download/RingCentral.pkg
IOS
https://ringcentral.onelink.me/IKAo/79e4d1841 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
11 votes -
Text with Gif Messages
When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.
6 votes -
Turn off Email notification when user is added in the extension to record list for automatic call recording
we want users not to receive an email once we added them on the list of extension to record for automatic call recording
3 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes -
Edit Cover Page Template
= customer wants to know how to edit cover page on the RC app
= customer needs to edit the current vaialble cover page template on her RC app
= explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
= explained that it is an app limitation
= customer understood, agreed to send FR on her behalf3 votes -
Hud Stay on Screen
I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.
1 vote -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes -
Enable Bluetooth by Default on Poly E Series
Poly E series phones have their Bluetooth enabled by default, but with RingCentral, it's disabled. Please have the phones BT-enabled by default on the next update.
2 votes -
Ability for Super Admins to enable users on Not Activated Status
Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.
12 votes -
Custom Rule to bypass Call Queue Settings
Be able to create custom rule that will change the concurrent call per member on a specific user only and maintaining the number of concurrent call per member for call queue.
1 vote -
Custom Rule to bypass Call Queue Wait settings
Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.
1 vote -
Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.
Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:
Number of calls per day/week
Number of voicemails followed up on within X hours/days
Average speed of answer
Abandoned calls
SLA percentage1 vote -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Ability to call back anonymous caller ID
User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.
9 votes -
Call queue wait settings - to bypass the maximum caller wait time
Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail
4 votes -
Disable Incming SMS Only
The customer has an idea for a feature where they can request to disable the inbound SMS only.
21 votes
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