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9677 results found

  1. Wants to have the option to listen to the voicemail of the shared line extensions

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  2. Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business

    3 votes

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  3. We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able to go in and mass delete them when changes are made or clients leave.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess.We have simplified our call queues by using the overflow features instead of custom rules. This has set our routing in place and now we want a feature to be able to specify when the office will be closed.We should be able to input public holidays in the schedule, automatically setting that call queue to not available on the specific days.

    54 votes

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    5 comments  ·  Call Queues  ·  Admin →
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  5. It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.

    6 votes

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  6. Hi Guys,
    Is there anyway to Remove Branding of RingCentral Name
    When the RingMe screen pops up,
    ie when the customer clicks on the RingMe Button on our website.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  7. Customer doesn't need to have phone turned on at later scheduled time.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…

    3 votes

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  9. Hoping to add bulk update on user details section email pin and password

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. the app that is for android for some reason when its connected to a bluetooth device like a car when he gets calls and tries to answer it it will automatically end the call and it goes to voicemail

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  11. Right now the only way to white list tagged robo calls is to allow it on a per extension basis. I have over 50 users in my account. It's ridiculous to have to add that number to each extension individually.

    2 votes

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  12. In RingCentral when I am on a call, there is a separate dial-pad window that shows up outside of the RC window. Can we have the option to get this embedded back to the RC Window?

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  13. Enterprise Support Ticketing w/Tenant selectionFor multi-tenant customers, opening support tickets under a single sign-on would shortcut the process of having to login to the specific tenant, just to create the ticket.Having a Tenant Selection field in the ticket-creation workflow would solve this.The back-end ticketing process would then properly identify which tenant the issue is regarding.The selected tenant would adjust the Site Selection of that tenant.

    2 votes

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  14. The direct debit option is currently exclusive to UK and EU accounts.

    2 votes

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  15. Want to receive SMS using the desk phone

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  16. Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.

    3 votes

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  17. Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.

    3 votes

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  18. A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    11 votes

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  20. Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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