11323 results found
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Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Call Recording Prompt
It would be nice if there's a way for us to have the automatic call recording prompt play when the User already answered the incoming call. Currently only the calling party is able to hear it.
1 vote -
Hold Music Volume
Please reduce the volume on the default hold music, or provide a way to control the volume for all users in the admin portal. The default hold music is too loud right now. It should be the same volume as an average person speaking.
8 votes -
Show Initial caller' Phone number for transfered calls from user to Call queue
Show Initial caller' Phone number for transfered calls from user to Call queue
3 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
AUTOMATIC DOWNLOAD OF CALL RECORDING
AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address
8 votes -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
12 votes -
Ability for all of the standard user to have an access with the call logs.
Ability for all of the standard users to have an access with the call logs.
1 vote -
Modify default voicemail greeting on RC MVP app
Currently we have a default greeting in place for all end users that have an MVP phone #:
"Your call has been forwarded to the voicemail for Ruben Castro. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
We were wondering if there is a way to modify this and update the verbiage, and also had a question regarding this particular feature set and how dynamic it can be.
-Is there a way to insert your own verbiage…
1 vote -
summarize
Summarize only messages with Team and direct mentions with links to each such message in big chats. It's much more helpful than current "Summarize unread messages" in chats with many participants, where occasional important messages are posted for everyone, or some questions may be asked directly to me, but lost with other mentions.
1 vote -
Tools that can be use to analyze Packet pcap files
We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
1 vote -
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Description:
Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).
Benefits:
Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.
Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.
Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.Implementation Considerations:
Security and privacy: Ensure…
3 votes -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes -
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
4 votes -
Voicebox should be deactivatable
In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.
15 votes -
Ability to view city and state on recent call on the new RingCentral app
We would like to see city and state on recent call history on the new RingCentral app - Windows platform. It is visible on the RingCentral Phone app and on the RingCentral app on my Android phone app but not my Windows computer.
1 vote -
Number in the Inventory
Wants to have a password on the number in the inventory to make sure no one accidentally deleted them.
1 vote -
As a business, we often receive harassmx
As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.
1 vote -
The ability to send an SMS message message to a call queue that does not have a direct number assigned.
The ability to send an SMS message message to a call queue that does not have a direct number assigned. Currently you are able to send an SMS message to a call queue that does not have a direct number through the mobile app. This function does not exist in the desktop RC app. Customer would like this functionality added on the desktop RC app.
1 vote -
Capability of the User to use Multiple Site Caller ID
Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number
33 votes
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