9346 results found
-
Restore previous location of merge button
The latest update moved the merge button from the main screen to a location 3 clicks deep. Previous location was more convenient and intuitive. A possible idea/solution would also be to make the button placement customizable based on everyday use and business needs.
6 votes -
The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are...
... busy or engaged in another call.. The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are busy or engaged in another call.
1 vote -
Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
13 votes -
Allowing +3188 to be added as an International Number
I'm trying to add an 88 number for the Netherlands to our account and get the error "The number type and prefix you have provided does not match" I go to add number, choose Netherlands, then Geographic number then scroll down to the 88 - Location Independent numbers/nomadic and the error appears and I can go no further. If I go to Netherlands and non-Geographic numbers I don't get the option for an 88 number.
1 vote -
Park Location capability on Yealink CP965 Conference Phones
To support the feature and be able to park calls on a Yealink CP965 phone.
1 vote -
Show Caller Name and Number on outbound call
The customer would like for their name and number to show when they do an outbound calls to their customer.
1 vote -
Add a feature that can copy user settings
copy user settingsit will take a while to create the users, and now I want all settings from one user to be applied to allother VoIP phone providers have it
1 vote -
Ability to manage call forwarding in the RC Mobile App
ability to manage call forwarding in the RC Mobile App, So no need to go to the admin portal or to the desktop app to manage it. It will be easier if customers can add, turn on, or off the call forwarding directly on the mobile app.
1 vote -
Ring desk phone and RC app for call park
A feature to ring the assigned desk phone and RC app in a user extension whenever there is a parked call instead of just getting a notification that there is a parked call
1 vote -
Ability to add multiple same extension on others phone presence
Capability to add multiple extensions same users of some elsedesk phone. Currently, it will allow you to add 1 line per user.With this, can can utilize placing a call on hold and different extensions can answer it without affecting the other calls on hold on different lines.
1 vote -
Sync HUD from the old phone app to the new app
, Customer wants to sync the HUD or status to the new app even if the other users are still using the old phone app.
1 vote -
Ability to Add Call Queue Extension on HUD
Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.
6 votes -
Click to dial on Iphone
There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral
5 votes -
Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
5 votes -
When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.
Customer ported in and had extension 112, when customers dial the 112 extension it says that it's invalid then hangs up on the caller. What customer wants to happen is when it's dialed it will say that it's an invalid number then be routed back to the operator instead of being hanged up on.
1 vote -
Polycom e400 added to the list of certified phones
cx wants the e400 polycom to be added with the option for assisted provisioning
1 vote -
Enhanced Team Messaging Group Visibility and Role
I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application.Feature Request: Enhanced Team Messaging Group Visibility and RoleDescription: Our customer is seeking an option within the RingCentral platform to have comprehensive visibility over all Team Messaging groups created within their account. Currently, there is a desire to streamline the process by implementing a specific feature role. This role would empower designated users to create and manage Team Messaging groups exclusively.Proposed Solution:Team Message Group Overview: Introduce a centralized dashboard or section within the RingCentral interface that displays a list of…
1 vote -
Ability to manager all the features on the RC App as Administrator.
Ability to manage all the features on the RC App as Administrator.The customer would like to limit the feature on the RingCentral app for all their users. They want to their users to see all the features and settings on the RC app and have the option to manually change it.
1 vote -
County is not available for emergency response location
We have identified a critical issue concerning the acceptance of certain county/area inputs within our system.Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors occurred. Please confirm the fields and submit again."The verified emergency response location in question is North Lincolnshire. Our Subject Matter Experts (SME) and the Emergency Response Location (ERL) Support Team have meticulously confirmed the accuracy of this address.Ensuring the precise location information is crucial, especially in emergency situations, to facilitate the swift and accurate deployment of our emergency response teams.Your immediate attention to this matter is…
2 votes -
Optimize the blocked calls section in admin portal
Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.2 votes
- Don't see your idea?