9152 results found
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Call Log Email Delivery Settings for selected extension
Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension
1 vote -
Able to dial a number, but call will not connect.
it's that they can't call us
but I want to block so I don't get fooled and call numbers I shouldn't call1 vote -
Better Call Queues Settings For Customers
One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.
1 vote -
Colums for Record username and User work hours schedule
when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
1 vote -
Need to log in to the Announcement extension only to change the announcement
Right now, the only way to change the Announcement in the Announcement Extension only is to log in to the Admin Portal and change the announcement there. It would be nice if the user could log-in to the Announcement extension only to change it without accessing the Admin Portal.
1 vote -
Different ringtones for incoming calls from RingCentral number
Aside from using the special added number as an indicator if the incoming calls is from RingCentral or personal contacts, which is not applicable for every carrier, Try to have a different ringtones instead
1 vote -
filter to check the usage of desk phones within ringcentral on analytics
to track if the desk phones are being used by the employees
1 vote -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
6 votes -
Ability to set a schedule for do not disturb
Setting a schedule for do not disturb would allow for easy work/life boundary setting. Using Ring for work and being able to input my off hours as do not disturb instead of manually switching back and forth every day would be very convenient.
3 votes -
Sync company directory with Desk Phones
Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
6 votes -
To have an option to filter out spam messages or any message that is not related to business
As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.
1 vote -
Button on polycom phone to sign out of queue
I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
1 vote -
Ability to recover deleted voicemails or messages
It would be best if admin had the option to recover deleted voicemails or messages from the Admin Portal's call log
1 vote -
911 Emergency Phone Location
The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.
1 vote -
Key Template for RingCentral App
It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
1 vote -
Ability for Queue managers to be notified when call is waiting
It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can take action quickly.
14 votes -
Call Queue Advance without wait timer when all agents unavailable
You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without requiring that the primary queue wait timer expires before allowing the calls to advance
2 votes -
Assign extensions in app
Removing the ability to switch extensions for a number in the app has been very inconvenient. We use this service to make sure someone is available by phone at all times. To use a browser now to switch extensions involves multiple steps and can be difficult to navigate when having a limited view on a cell phone. We do not always have access to a desktop when extensions need to be switched. The app should have this feature to provide ease in usability. I do not understand the purpose of removing this option and placing it in “Legacy admin tools”.
2 votes -
Call screening should be able to find easily in the User's settings
Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
2 votes -
Option to turn off Fax Notification Voicemails
Please add an option to disable when Fax messages are delivered to the mailbox that the platform reads off the date/timestamp that the fax messages are received messages are received.
2 votes
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