13251 results found

1. Sync the Caller ID on both the mobile and desktop applications during an ongoing call.

   The desktop application should display the caller ID and caller number even when the call is answered through the mobile application.

   When the call is answered through the mobile application, the caller ID and caller number are displayed on the mobile app. However, when the user checks the call logs on the desktop application during the ongoing call, only the caller’s number is displayed. The caller ID only appears on the desktop application after the call has ended.

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2. Ability to filter non-canadian numbers

   Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.

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3. Tenant-wide option to disable all activation and account notification emails

   In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.

   Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:

   Account activation emails

   Welcome emails

   Account setup notifications

   Other automated account-related notifications

   These emails are often unnecessary or disruptive in large enterprise deployments, especially when:

   Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API

   Onboarding is handled through internal IT processes

   Companies use SSO-only login

   Communication to users is handled through internal onboarding documentation

   In these scenarios, automatic system emails can confuse users, create duplicate onboarding instructions, or generate unnecessary support tickets.

   In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.

   Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:

   Account activation emails

   Welcome emails

   Account setup notifications

   Other automated account-related notifications

   These emails are often unnecessary or disruptive in large enterprise deployments, especially when:

   Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API

   Onboarding is handled through internal IT processes

   Companies use SSO-only login

   Communication to users is handled through internal onboarding documentation

   … more

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4. Mobile app old layout for custom rules

   The Customer prefer the old layout of the buttons in the Call queue custom rules in the mobile application.
   The current buttons are not that visible and he's having a hard time determining if a custom rule is active or not.

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5. RingCentral Fax Cover Page Customization Options

   Option to Suppress @rcfax.com Domain Suffix: Allow admins/users to set the TO field to display strictly the destination fax number (e.g., 0357598508).

   Complete Omission/Removal of Disclaimer: Provide a toggle switch or setting within Cover Page Settings to:

   Completely omit/turn off the automatically generated confidentiality disclosure.

   If total removal is restricted, allow reducing its font size and visual prominence to a minimal footnote level.

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6. Ability to configure SSO or Direct login at a role level or extension level

   We would like to have the ability to set the login type at the extension or a role level.

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7. Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).

   Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.

   The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers — before sending the call to voicemail.

   This feature would allow users who prefer not to be disturbed on their desk phone to still receive calls on other devices or numbers as defined in their ring settings, ensuring uninterrupted call handling and flexibility.

   Example Use Case:

   A user working remotely may set their desk phone to DND to avoid office distractions, but still wants calls to ring on their mobile phone or desktop app. With the current behavior, enabling DND on the desk phone stops all call forwarding, causing missed calls. This feature would prevent that by allowing calls to follow the defined ring sequence despite the DND status on the desk phone.

   Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.

   The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —… more

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8. Force RingCentral Voicemail Capture for Calls Forwarded to Non-RingCentral Lines

   Summary: When calls to a RingCentral business number (e.g., 818-995-4477) are forwarded to a personal or non-RingCentral mobile number (e.g., 818-960-9487), unanswered calls are often captured by the personal cell carrier's voicemail instead of RingCentral's corporate voicemail.

   Proposed Solution: Provide a native toggle under Call Forwarding settings that automatically prevents external carrier voicemail pickup (e.g., automated conditional call forwarding standard or default active call confirmation enforcement) so that all unanswered business calls consistently land in the RingCentral voicemail box regardless of mobile carrier settings.

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9. Enable Bulk Editing of Notification Email Recipients

   Feature Request Title:
   Allow Bulk Update of Notification Email Recipient Settings for Multiple Users

   Product Area:
   User Notifications / Email Notification Settings / Admin Portal

   Background:
   During Case 3287423, a customer, Jussara, reported an issue where notification emails were not reaching the intended recipients. The investigation identified that the notification recipient setting could be changed from Customer Recipients to Default Recipient as a workaround.

   Currently, administrators must access the notification configuration and manually change the recipient setting for each affected user. Updating users' email addresses through templates or spreadsheets only modifies their profile information and does not update the notification recipient configuration.

   This limitation presents a significant administrative challenge for organizations with a large number of users. In this case, the customer's account has more than 500 users, making individual updates time-consuming and operationally inefficient.

   Problem Statement:
   The current system does not provide an efficient way for administrators to modify notification recipient settings in bulk. When multiple users are affected by incorrect or outdated notification recipient configurations, administrators must update each user's settings individually or ask users to make the changes themselves.

   This creates additional administrative overhead, increases the risk of inconsistent configurations, and delays the resolution of notification email delivery issues.

   Requested Enhancement:
   Enhance the Admin Portal to allow authorized administrators to edit or update notification recipient settings for multiple users simultaneously.

   The proposed functionality should include:

   Bulk Update Capability: Allow administrators to select multiple users and change their notification recipient setting in a single operation.

   Spreadsheet or Template Support: Provide an option to export, modify, and re-import notification recipient settings through a supported CSV or spreadsheet template.

   Recipient Configuration Management: Allow administrators to switch between Customer Recipients and Default Recipient without having to open each user's individual configuration.

   Validation and Confirmation: Validate the selected settings before applying changes and provide a confirmation summary of successful and unsuccessful updates.

   Permissions and Auditability: Restrict bulk modifications to authorized administrators and maintain an audit trail of configuration changes.

   Business Impact:
   Implementing this enhancement would significantly reduce the time and effort required to manage notification settings across large organizations. It would also improve configuration consistency, minimize manual errors, and help administrators resolve notification email delivery issues more efficiently.

   For customers with hundreds or thousands of users, bulk management would provide a scalable alternative to individual updates and reduce reliance on end users to correct their own settings.

   Use Case / Example:
   A customer with more than 500 users experiences notification email delivery issues because the affected users are configured to use Customer Recipients instead of Default Recipient.

   The administrator needs to change the notification recipient setting for all affected users. Instead of manually opening each user's configuration, the administrator selects the affected users and applies the required setting in bulk.

   Expected Result:
   Administrators can efficiently update notification recipient settings for multiple users through the Admin Portal or a supported bulk-import process, without modifying each user's configuration individually.

   Current Workaround:
   Manually change the notification recipient setting from Customer Recipients to Default Recipient for each affected user, or ask users to update their own notification settings where feasible.

   Reference Case: 3287423

   Feature Request Title:
   Allow Bulk Update of Notification Email Recipient Settings for Multiple Users

   Product Area:
   User Notifications / Email Notification Settings / Admin Portal

   Background:
   During Case 3287423, a customer, Jussara, reported an issue where notification emails were not reaching the intended recipients. The investigation identified that the notification recipient setting could be changed from Customer Recipients to Default Recipient as a workaround.

   Currently, administrators must access the notification configuration and manually change the recipient setting for each affected user. Updating users' email addresses through templates or spreadsheets only modifies their profile information and does not update the notification… more

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10. Option to Require Full Greeting/Announcement Playback Before Accepting Keypad Input (Disable Dial-Ahead)

    Currently, when a caller reaches our Auto-Receptionist or an IVR menu, they can immediately press a key or dial an extension to bypass the greeting. While "dial-ahead" is useful for frequent callers, there are specific scenarios where it is critical that the caller listens to the entire audio announcement before the system registers any keypad (DTMF) input.

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11. Drop 1st call and Answer 2nd incoming call / Release 1st call and Answer 2nd incoming call on Mitel deskphone

    Drop and Answer / Release and Answer: This completely disconnects (hangs up on) the first person so you can immediately pick up the second incoming call.

    5 votes

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12. Call Forwarding from IVR Menu going to Call Queue and Transferred to User Extension.

    The customer would like to configure a rule where calls to the main number route to the IVR Menu > Call Queue Members. If a queue member transfers the call to an unavailable extension, the call should route to the Key Press option initially selected in the IVR Menu.

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13. Allow Custom IVR Prompt Repetition Settings

    It would be very helpful if RingCentral allowed administrators to choose how many times an IVR greeting/prompt should be repeated when a caller does not select an option.
    Currently, the system automatically repeats the prompt 3 times, which can make the call flow unnecessarily long.
    For example, we would like to have the following option:
    Play the greeting/prompt only once
    If the caller does not select any option, automatically route the call to a designated extension (for example, Main Office – Extension 4)
    Alternatively, allow administrators to choose 1, 2, or 3 repetitions depending on their business needs
    This would make IVR call flows much faster and more user-friendly, especially for businesses where calls need to be routed quickly to a main office or operator.
    Please consider adding a customizable Prompt Repetition Count setting to the IVR configuration.
    and also please let me know if u add this option .
    Thank you!

    It would be very helpful if RingCentral allowed administrators to choose how many times an IVR greeting/prompt should be repeated when a caller does not select an option.
    Currently, the system automatically repeats the prompt 3 times, which can make the call flow unnecessarily long.
    For example, we would like to have the following option:
    Play the greeting/prompt only once
    If the caller does not select any option, automatically route the call to a designated extension (for example, Main Office – Extension 4)
    Alternatively, allow administrators to choose 1, 2, or 3 repetitions depending on their business needs
    This would… more

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14. SMS Shared inbox: Default filtering

    As a Shared Inbox user (especially one who can assign conversations), I need to see all active conversations by default, and then optionally filter down.

    Current behavior: by default, the inbox excludes conversations assigned to other users.

    Required behavior: default view should be ALL conversations when “ALL” is selected.

    Workaround issue: turning the filter off does not persist between app relaunches, which creates a risk that messages will be missed.

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    17 votes

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15. Option to Disable RingCentral from Outlook Call Notification Pop-ups

    Option to Disable RingCentral from Outlook Call Notification Pop-ups

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16. Allow Pre-Chat Forms Without the Mandatory "Message to agent" Field

    Currently, customers are trying to build frictionless webchat experiences where an end-user simply clicks a predefined radio button (e.g., "New Enquiry" vs. "Existing Enquiry") and hits submit to enter the queue. They do not want the end-user to type out a message to initiate the chat.

    Allow admins to successfully save and deploy a pre-chat form that consists solely of a Category, Custom field, or Messaging variable, without the strict requirement of the Message to agent field. The selected radio button/dropdown value should be sufficient to generate the initial interaction payload and place the user in the queue.

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17. Chinese Outbound Caller ID

    Symptom
    Inbound international calling from outside China using a China Caller ID: Example - When calling China from Singapore using a China Caller ID (CID) the call fails to complete and you receive a message "The number you dialed is not accepting calls at this time" or "Your number is restricted".
    Outbound termination: Example - China Caller ID used for an outbound call; call will not complete--no exceptions.

    Cause(Optional)
    China government has regulated the use of China Caller IDs restricted for in-country use only. Calls from outside the country using a China Caller ID will fail, and outbound termination (ex: calls are routed from Singapore or Japan POP) using a China Caller ID will fail.

    Symptom
    Inbound international calling from outside China using a China Caller ID: Example - When calling China from Singapore using a China Caller ID (CID) the call fails to complete and you receive a message "The number you dialed is not accepting calls at this time" or "Your number is restricted".
    Outbound termination: Example - China Caller ID used for an outbound call; call will not complete--no exceptions.

    Cause(Optional)
    China government has regulated the use of China Caller IDs restricted for in-country use only. Calls from outside the country using a China Caller ID will fail, and outbound termination (ex:… more

    4 votes

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18. Shared inbox for Message Only Extension

    SMS Recipients should be increased. Currently, only one user can be set to receive SMS on the site level. This is very inconvenient. Also, Message-Only Extensions should be allowed as SMS Recipients.

    5 votes

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    Future Consideration  ·  AdminMarijn (Product Management Director, RingCentral) responded

    Sites can be configured to have multiple recipients by acquiring a SMS Booster license for each of the recipients.

    
    

    Support for Message Only Extensions shared inbox will be reviewed and aligned.

19. T87W

    Need presence feature enabled on the Yealink T87W. When a user is logged into their deskphone, we'd expect to see them as available in the RC app HUD display, but instead they're showing as offline (when idle)

    Message from customer that can't use the T87Ws:

    "That is one of the issues, but there is also a separate synchronization issue between the physical Yealink phone, the user’s extension, and the RingCentral app.

    For example, the physical phone may be set to DND while the RingCentral app still shows the user as available, or the app may be set to DND while the physical phone shows the user as available. The presence status does not appear to synchronize consistently in either direction. We are also seeing inaccurate presence information on both the physical phones and within the RingCentral app. If an idle user is displayed as offline in the HUD, how is another user supposed to know whether that person is actually available to be contacted or receive a transferred call?

    We need the user’s status to synchronize accurately across the physical phone and the RingCentral app. With the older software they currently use, staff can see each user’s status and change it directly within the app to available, busy, ringing, on a call, or DND.

    I would expect RingCentral to display these statuses accurately and consistently across both the physical phone and the app. At this point, the statuses do not appear to be synchronizing correctly, so this seems to be more than just a feature request.

    There has to be something missing in the configuration or integration. Yealink has confirmed that everything is working correctly on their end. Can you please investigate this further from the RingCentral side and help us determine why the presence statuses are not synchronizing properly?"

    Need presence feature enabled on the Yealink T87W. When a user is logged into their deskphone, we'd expect to see them as available in the RC app HUD display, but instead they're showing as offline (when idle)

    Message from customer that can't use the T87Ws:

    "That is one of the issues, but there is also a separate synchronization issue between the physical Yealink phone, the user’s extension, and the RingCentral app.

    For example, the physical phone may be set to DND while the RingCentral app still shows the user as available, or the app may be set to DND while… more

    4 votes

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20. Message Tab Visibility | Ability to Remove by Assign and not Remove All By Default

    Currently, when the 'Message Tab Visibility' tab is set to 'Removed completely,' the Message tab is removed by default for all users.

    It should be a free or a preset feature. The role permission feature should be manually set, and Admin should be able to choose which extension to remove it from. This is more logical than removing completely right away.

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