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  1. Automated Transition Plan: Legacy App to RingCentral App

    1. Notification Implementation:

    A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.

    The notification includes:
    • Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”

    • Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).

    • Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”

    1. Seamless Auto-Update Process:

    • Upon clicking "Update Now":
    Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.

    • New…

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. We would like to turn off the capability of Standard Users to set their desk phones to a silent tone. Users change the ringer so the phone doesn't ring when there is an incoming call. Instead, it's silence causing them to miss the call.

    5 votes

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    New  ·  1 comment  ·  Hardware  ·  Admin →
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  4. Ability to upload custom ringtone for mobile app

    4 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  5. A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.

    For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.

    -This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.

    11 votes

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  7. Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

    26 votes

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    0 comments  ·  Application  ·  Admin →
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  8. User ID: 62941843028
    This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  9. Pretty self explanatory. Add schedule functionality to IVR menus.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Add ATA devices in the supported devices for shared lines

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement

    3 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Customer should have the option to forward RC Fax number to the External fax number for RC Fax account

    16 votes

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    0 comments  ·  Fax  ·  Admin →
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  13. Display the configured schedule without clicking the Edit button.

    Instead of displaying "custom" like in the attache screenshot, show the configured schedule.

    2 votes

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  14. We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools

    2 votes

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  15. Summary:
    Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
    Benefits:
    Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
    Cost Optimization: Organizations could…

    9 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  16. Customer would like to have a pdf attachment to their notification emails for faxes and/or voicemails that are received so they can have a quick reference to the information received without going into the app or their cell or desktop or opening the voicemail on their desk phone to review them. This would save them a good deal of time on days my phones are busier.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.

    2 votes

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  18. Need Help Blocking Calls

    It's very difficult to find the page to block calls. Even after the agent pointed me to the support link where I could find instructions, I had to keep going back and forth between the instructions and the main site just to block another number this morning. Customers should be able to get to the page for blocking numbers with just one click.

    Additionally, please update the website to make it easier to block calls. It's not obvious how to do so. When I search your website, I come up with far too many hits that…

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. I wanted to see if ringcentral has some kind of feature like a "Caller ID Masking" or something that when I make an outbound phone call, my caller ID can show up to the client matching the same area code they're locally in. Like if I call someone and they have a phone number that starts with the area code 561, when I call them, they will see my number coming in as a 561 number as well

    2 votes

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  20. 1 vote

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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