12048 results found
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Call queue, Extend the call transition time after the initial user decline the call
Customer wants to Extend the call transition in call queue if the initial user decline the call before the call to move to the next user.
2 votes -
Customer would like to have the capability to use the dial pad for Yeahlink WH67 headset for making calls.
Customer would like to have the capability to use the dial pad for Yeahlink WH67 headset for making calls.
2 votes -
Note with the call journal
Option to create a notice (or task) from a line item of the call journal, which can be assigned to themselves or another colleague. The number of the called party should be automatically added to the note.
12 votes -
Caller ID selection for REX Dynamics 365 integration
Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.
2 votes -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
2 votes -
Ability to set up Dial Timeout Configuration For All Polycom Phones at once
Wish there was a global parameter and not having to touch each and every Poly set in setting up the Dial Timeout Configuration
3 votes -
Ability to Forward Call Using a DSS Key Configured in Yealink T48U
The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.
This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.1 vote -
Ability to Switch calls more than twice to multiple devices
Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.
1 vote -
Allow Call flip to announcement only extension
We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker
It would be better if we can set a call to be flipped to a announcement only extension
1 vote -
Custom Rule Stay Enable
Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled
1 vote -
Add China for global RingEX supported country
Customer is trying to Expand their business and would like to create an account with a phone number that is based in China and bring an existing phone number in China going to RingCentral
1 vote -
Group Call Pickup
Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
Currently, the feature is only available for Desk phones.1 vote -
Add Read/Sent Feature on Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
1 vote -
Disable prompt when paging
We have tried to use the paging option for our phone VVX 450 on the process we have added the User to the paging group however every time we use the *84 or the phone paging button it always ask for the paging group the user wanted to page even the user is added on 1 paging group, it would be nice that it will directly go to paging without pressing the extension to make it less time consuming
3 votes -
Allow members to change their availability for the specific queue
Looking for an option to Allow call queue members to change their availability for the specific queue
since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.3 votes -
I want the ability to ignore calls coming in on a call queue
Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?
86 votes -
Allow for Three Sections in the Call Queue Display Settings
Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
18 votes -
Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name
Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name fields for first name and username.
2 votes -
Bulk action or script on Disabling enforced SSO
Bulk action or script on Disabling enforced SSO
Query on Disabling enforced SSO and password reset
We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.
To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:
1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.We're seeking a more efficient method to implement…
2 votes -
Display the name of extension being dialed when connecting calls to the user's Ring members
Requesting to display the name of extension being dialed when connecting calls to the user's Ring members, currently when call is connecting to the other member under the user's ring settings, it only shows the number dialed by the caller and not the name of the user
4 votes
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