12016 results found
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Ringtone and notification source on RingCX for Salesforce
they would want to have an option on RingCX for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
3 votes -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
6 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
4 votes -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
3 votes -
Block Incoming caller ID
block an incoming caller ID at an admin level/organisational
2 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
3 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.3 votes -
SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
13 votes -
Sending video clip from the mobile app
Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.
4 votes -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
4 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
4 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
Download SMS logs with Customized Columns
Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.
5 votes -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
AI receptionist to send out a custom SMS after each conversation automatically
AIR to send a SMS right after the conversation ends automatically without mentioning any keywords like booking or appointment.
1 vote -
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
7 votes -
Customers Idea
they want an option where they can edit the time and date of video meeting in the RC app without connecting it to Google Calendar or outlook
1 vote
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