13251 results found
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"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
35 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
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favorite personal contact
ability to add personal external contacts from Google and Microsoft to ringcentral favorites
2 votes -
Salesforce Data Lookup for AI Receptionist
Objective
Enable AIR (AI Receptionist) to query Salesforce in real-time during a call to retrieve and verbally deliver specific client record updates based on caller inquiries.
Key Requirements
Contextual Data Retrieval: AIR identifies the caller's intent (e.g., checking application status) and uses key variables (e.g., client address) to locate the corresponding record in Salesforce.
Verbatim Response Delivery: AIR reads the retrieved Salesforce record data back to the caller exactly as it appears in the system, ensuring complete accuracy.
Workflow
Inquiry Received: Caller asks for an update (e.g., application status) and provides identifying information (e.g., property address).
Salesforce Lookup: AIR queries…
2 votes -
Caller ID for sending fax restriction
The customer has 3 fax numbers assigned to message-only extensions within a single site. The customer wants to restrict the users from using all the 3 numbers as a Caller ID when sending a fax, and only use/view the one assigned to their department
6 votes -
Disable automatic call recording announcement, while the call is on hold or from park calls.
When a custom blank recording is configured for the call recording announcement, it should consistently apply across all call scenarios.
Currently, even if a blank recording is set (resulting in no audible announcement during regular inbound or outbound calls), the announcement is still played in certain situations—such as when a user picks up a call or retrieves a parked call.
The expected behavior is that once a blank custom recording is applied, no recording announcement should be heard in any call handling scenario, including direct calls, answered calls, or parked call retrieval. This ensures consistent behavior across all call flows…
8 votes -
Delete RingCentral App Messages/Chats
Option to Delete RingCentral App Messages/Chats
3 votes -
Call Blocking on a Contact Level
I have a contact with tons of phone numbers - like 15 phone numbers - how do I block one whole contact so that all their phone numbers are affected as well?
In other words, so that I don't have to block one by one?
2 votes -
Bulk Enable Users With Dummy Email Assigned
Significance:
There are user extensions that does not need email addresses and that dummy emails has been assigned in order to be created and be used for deskphones. Some features won't work if these extensions are not enabled. There's currently no way to bulk enable users without the need to assign credentials, the only current available option is to "Send Invite" by bulk.It will be very helpful to have a function of assigning PIN, security question, and password for bulk of users that won't be using the service web or the admin portal or for those that will be…
2 votes -
Disable forward to voicemail keys for incoming calls
A feature in which allows the admin of the account to disable the short cut keys like * or # to forward calls to voicemail
2 votes -
Caller ID Passthrough on Toll-Free Forwarding Chains
When a fax is transmitted from an originating Toll-Free Number (TFN) to a RingCentral Direct Inward Dialing (DID) local number configured to forward to a secondary destination TFN, the final recipient TFN displays the intermediate RingCentral DID on the Caller ID (ANI) rather than the originating TFN.
This behavior is standard for routed/forwarded legs, as the intermediate DID acts as the billing and originating point for the final call leg to the destination TFN.
Desired Outcome: Preserve and display the originating sender's TFN on the recipient’s inbound Caller ID/header, rather than overriding it with the intermediate forwarding DID.
2 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes -
Shared sms inbox to link shared contact
We need contacts created from the Shared SMS Inbox to be stored at the shared inbox or common-resource level and displayed to every assigned SMS handler
3 votes -
Outbound call wrap-up settings for RingEX
Outbound call wrap-up settings for RingEX. We would like to configure an outbound call wrap-up time setting so that our agents are automatically put on DND after they finish a call. This is similar to the call queue "After call wrap up time" but we want to configure it for agents making outbound calls.
3 votes -
Preserved caller ID for warm transfers
Preserve the original caller ID during warm transfers.
Scenario:
Caller A calls Employee B. Employee B answers the call and performs a warm transfer by first calling Employee C to provide a heads-up about the incoming call. Employee C accepts the transfer, and Employee B completes the transfer.Current Behavior:
Employee C sees Employee B’s caller ID after the transfer is completed.Expected Behavior:
Employee C should see Caller A’s original caller ID instead of Employee B’s caller ID after the warm transfer is completed.5 votes -
Please add the ability to display the original external caller’s name and phone number for calls placed in a Park Location.
Currently, Park Location keys—shown through Presence on desk phones or HUD in the RingCentral app—only indicate whether the park slot is busy or idle. The original caller ID is not forwarded or displayed while the call is parked. When another user retrieves the call, the Park Location identity may be displayed instead of the original caller’s information.
Requested Enhancement:
Preserve and display the original external caller ID:- While the call is parked on a Presence or HUD key
- When the parked call is retrieved by another extension
- In both the RingCentral app and supported desk phones
Business Benefit:
Displaying the…2 votes -
RingCentral Chat report
RingCentral Team Messaging User Engagement Report
Problem Statement
Account administrators currently lack visibility into individual user activity within RingCentral Team Messaging. Without user-level participation metrics, it is difficult to track platform adoption, identify disengaged employees, or offer targeted support to teams struggling with digital collaboration.Proposed Solution
Add a dedicated participation report to the RingCentral Analytics / Admin Portal that tracks user messaging frequency, engagement levels, and activity trends over configurable timeframes.Key Requirements & Capabilities
User-Level Metrics:
Total messages/posts sent
Replies and thread participation
Reactions given/received
Number of active days (days where at least one chat action occurred)
Last…
2 votes -
Ability to manualy change CNAM on deskphones
Wanted to have the ability to change the CNAM on the desk phone, especially on Yealink
Devices, so that when making outgoing calls, it can show different site names.1 vote -
BT Feature Request: Position in Queue Feature
The BT customer needs a feature that lets waiting callers know their queue position (PIQ).
2 votes -
Send Auto-reply SMS for unregistered TCR numbers
Unable to complete TCR Registration due to the company's business type. Will enable Inbound SMS, however need to atleast have a feature to send auto-reply to sender that number is Inbound only and cannot reply with texts.
3 votes -
Customization of Voicemail-to-Email Notification Template
Request Type: Feature Request / Template Customization
To have the ability to remove or customize specific default text strings within the automated voicemail notification emails. Specifically, we want to remove the standard directional line:"To listen to this message, open the attachment or login to your RingCentral account by clicking here."
Proposed Solution / Functionality
Provide an option within the RingCentral Admin Portal (Settings > Notifications > Email Templates) to either:Toggle on/off the default instructional text and login hyperlink.
Fully edit the text body of the voicemail-to-email notification template using basic variables (e.g., {SenderName}, {MessageLength}).
4 votes
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