9677 results found
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Disable MFA for creating new users
wants the ability to disable MFA for creating new users on legacy accounts
2 votes -
BT Feature Request: To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
5 votes -
Missed Call on IVR after hours Call logs
Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours
3 votes -
Admins to see users that downloads their call logs
Create a feature that allows super admin of the account to see, which users are downloading their call logs through an archiver
3 votes -
Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory
With various models of Yealink devices, customers are unable to sync their Google directory from the devices' GUI. Steps to replicate :
- log into GUI
- Go to Directory
- click on Google Contacts
- Turn on Google Contacts
- sign in using the code provided
- Select a google account
Result: error message that says this app is blocked by Google
Google advised our customers that this happens when a third-party application does not comply with Google's security standards and the system prevents access to protect dataPlease could you unblock access to Google App in the web…
3 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
4 votes -
add text to speech on message only message only extension setup screen
As an ADMIN, I need to set up Message Only Extensions (like there is a bad weather event) and I may not be able to record a greeting if it is noisy.
Please replicate your existing "Text To Speech" system to allow us to have TTS for message only extensions.
4 votes -
Caller ID name support for canadian numbers
Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.
7 votes -
RingDown (Autodial) for Mitel 485
The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.
5 votes -
Change Voicemail PIN
ability to change voicemail in directly on the desk phone
4 votes -
Voicemail notification showing the name on the contacts
We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.
We would like to have the name and phone number included on the voicemail notification.
6 votes -
ring tone
The customer wants to have a different music while connecting if the call is coming within their office for them to know if the caller is an extension from their office
3 votes -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Partner Account Management
Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users making changes. As the Implementation Manager, I need the ability to monitor who is accessing and making programming changes on client accounts.Instead of creating a user for each client in accounts.ringcentral.com, our clients that we maintain should appear and when clicking on an account, the audit trail should show "Partner name - User name" logged into the account.…
22 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…8 votes -
Deskphone pairing
It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
We're about to switch over to Ring Central and our previous system does this as default.5 votes -
Manually reset the RC desktop app version report
Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.
2 votes -
Outbound call short codes to help categorized on the Analytics
When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics
2 votes -
Share RC app call audio with RCV
We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC
2 votes
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