12074 results found

1. Hide SMS Conversations

   Allow ability to hide old conversations via text or archive them. Google voice has this feature.

   First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.

   We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there so I can always understand the context of what's going on. Similar to CRM Zendesk solving tickets or Email archiving.

   Allow ability to hide old conversations via text or archive them. Google voice has this feature.

   First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.

   We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there… more

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   2 comments  ·  SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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2. Additional Settings for display and visibility

   To have an Additional RC APP settings for Display like Font size, layout and visibility.

   3 votes

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3. allow admins to access user voicemail through sso

   As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.

   Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?

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   3 votes

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   0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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4. Ability to change number when sending text message

   The customer wants to have a drop-down option to choose what number they will use if another user is not an operator on the account when sending SMS.

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5. Add feature to stop notifications after particular time on mobile app

   1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
   We cant do that from mobile settings as it will stop all notifications.

   2) Schedule a message so that it can be sent later also

   3)After working hours by default my status change from active to inactive

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   New  ·  0 comments  ·  SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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6. Customize IVR Keypress to connect to Webhook

   The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.

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7. software version for ringcentral app to download

   be able to download the newest version without any problem

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   New  ·  0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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8. Presence on Limited Extension

   cx is asking for an option to set up presence on limited extensions

   24 votes

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   Under Review  ·  6 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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9. RingCentral Messaging Automating replies and other common workflows

   The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US

   4 votes

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   0 comments  ·  Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminByrne (Group PM, RingCentral) responded

   A workflow recipe exists for this use case which you can access, download and freely install:

   https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/

   We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.

10. Admin Portal Add Manaul Configuation Paramenters to Push to Phones

    I have Avaya J159 phones that have a feature called Do Not Disturb (DND). If a user sets the phone to DND, that doesn't synchronize back to the server so DND does NOT show up in the contact list, or anywhere else so staff know they are in a DND/Unavailable state. If I log into the web interface for the phone, I can disable the feature and make staff set their availability on RC desktop or mobile. Since there isn't anything in Admin Portal that allows me to selectively disable features, I have to go to every phone and disable that feature. I would like to have someplace in RingCentral where I can add string(s) that would get sent whenever the configuration file for the phone is sent which would add these string(s) to the file. In this case, the string would be "SET ENABLE_DND 0".

    I have Avaya J159 phones that have a feature called Do Not Disturb (DND). If a user sets the phone to DND, that doesn't synchronize back to the server so DND does NOT show up in the contact list, or anywhere else so staff know they are in a DND/Unavailable state. If I log into the web interface for the phone, I can disable the feature and make staff set their availability on RC desktop or mobile. Since there isn't anything in Admin Portal that allows me to selectively disable features, I have to go to every phone and disable… more

    3 votes

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11. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.

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12. Admin able to review all messages.

    Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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13. Limited access on the RC app to a specific user

    Limited access on the RC app to a specific user

    5 votes

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14. Call timer should only start once somebody actually answered the call

    When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or not). Two, when receiving a call from an automated dialing application, the call automated dialing application interprets this as a call that is answered and it starts the call (instructions, acknowledgements, etc.). Three, cannot accurately forward calls and setup ring cadences of RingCentral numbers as the call is perceived as answered.

    When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or… more

    4 votes

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15. A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail

    A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #

    4 votes

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16. Ring Out call should show just once in call logs

    When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature

    4 votes

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17. Outbound Caller ID Name for Toll-free/Vanity number

    Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry code which you can access here.CX wanted to have the feature back , feature request sent to Community page / IdeaRC UID 764932048 , Company: VIQ Solutions Pty Ltd

    Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry… more

    10 votes

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18. Allow certain people in call groups to have incoming calls ring when they are on the phone

    we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.

    3 votes

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    0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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19. Previous App Version

    Please consider having an option to not update the app itself, specifically for the user interface. We had a hard time using the newly updated app. Some people are still comfortable with the preview of the previous version. Hoping to consider it

    3 votes

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20. New Emojis

    Add new updated emoji on the app

    3 votes

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