12714 results found
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Please allow us to enter recipient information in FAX templates.
Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.
15 votes -
International SMS feature to support country of origin
The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.
7 votes -
Disable Direct calls
Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.
6 votes -
Control in Turning On and Off "Afterhours"
A feature that would be really important to us would be having access for all team member to control turning on and off "afterhours"
We work different hours and different shifts and by having "afterhours" available for all team members to control we can manipulate the call handling to ensure every call is handled correctly.
3 votes -
ability to add different email to send the 2 factor authentication code
Would like to have an option to send the 2 factor authentication to multiple email address
5 votes -
Set user credentials after invite has been sent
The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
5 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes -
Set multiple numbers in external call forwarding
A feature to set multiple numbers that can be forwarded externally in custom rules
19 votes -
disable ringcentral video for the entire account
Please add an option to enable/disable the RingCentral Video/Meeting for the entire account on Service Web instead of creating a custom role to disable the Video/Meeting feature and assign it to all User Extensions.
3 votes -
Download call recordings log
Request to allow managers of user groups to download the log of calls that have been recorded.
Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.
Request to add the ability to download the call log of recorded calls isolated by user.
2 votes -
Add notes to contact while on call
While on call have a one click option to open contact allowing for in call texting and note taking- also would be nice to be able to toggle on transcription of call
2 votes -
make calls using admin portal
Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app
2 votes -
I would love to be able to attach files to the text message templates
I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.
2 votes -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Number change georaphical location
Number change georaphical location of a phone number and multiple receive or sms recipient
5 votes -
allow customers to enable dialing to all countries as a blanket choice.
As a business owner, I want my team to be able to call any country, any number, any time. I should not have to provide written consent for individual countries, rather, I should be able to elect to enable international dialing as a blanket choice.
2 votes -
Add a Separate permission for international SMS.
Currently international dialing, simultaneously allows international calling and SMS.
I want to be able to provide permission to users to make international SMS and international calling separately.
2 votes -
We need to pick message we are aiming our responses
instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.
1 vote -
Set multiple keypress for voicemail
A feature about setting a key press on where the voicemail recipient will be forwarded
same like IVR menu21 votes -
Reports for number of calls being received per user.
I was hoping you could help me figure something out - we want to generate some reports about how many calls each user is receiving, but we're running into an issue
Right now our main number call handling is set to route to a receptionist user, then the receptionist transfers calls to the intended recipient - seemingly a pretty normal office configuration
But when we generate a Performance Report in Analytics, it shows that any call coming into the main number is being counted as a call to the Receptionist
We can't accurately gauge who is taking calls when they're…
1 vote
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