11781 results found
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Control the Volume of Active Calls
The ability to configure the app/desk phone where the volume remains the same when there is an additional incoming call.
Right now, if an agent is on a call and a call comes in on the back line, the volume significantly decreases on the active call.
1 vote -
Ability to check phones history without serial numbers
Should be able to check devices history on the account without serial numbers
1 vote -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
8 votes -
Have all calls go directly to company phone and not need to be sent to extension unless user does so
i want all calls to go to reception desk for when customer calls
2 votes -
Allow me to type in the date instead of selecting a date
When selecting business hours, and holiday after hours, I have to go a select the date. This takes so much time, it would just be easier to be able to type in the date I want
2 votes -
Ability to ignore a specific call only for a specific user
Ability to ignore a specific call only for a specific user
1 vote -
let us pick the EXACT time not 15 min increments for business hours
I would like to be able to start my phones at 7:55am, 5 minutes before our normal business hours, but I cannot, I either have to do 7:45am or 8am, and it's annoying I cannot specify a time like 7:58am if I would like.
1 vote -
External contacts for federated account
External contacts shows in both accounts.
1 vote -
Customer wanted their users to be able to answer calls from queue even if they are engage in a call
The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.
5 votes -
pass the original did on call transfer
I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
7 votes -
Call Back Feature for internal calls
Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.
7 votes -
Ext search in "Add User" creation wizard
When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…
12 votes -
Option to include IVR Menus within the Company Directory
I've seen multiple requests from our Channel Partners and now have an actual Customer request to be able to include IVR Menus within the Company Directory (just like we can with Call Queues, Paging Only extensions, Message-Only extensions, Announcement-Only extensions, etc...). Receptionists and/ur Users would love the ability to leverage the HUD to be able to transfer a call directly to a pre-configured IVR.
28 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
21 votes -
Track idle the most user on multiple call queues (Longest Idle ring setting)
Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.
2 votes -
Option to change Max Simultaneous Transferred Calls per Extension
The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.
2 votes -
Ability to assign dedicated fax number to each number on auto-receptionist
It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.
2 votes -
Add Paging and Intercom as options to be added from presence menu on phones.
Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
6 votes -
Active Session
Wants to be able to see active sessions. Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep account secure, and helps prevent suspicious account activity. It also allows user to log out of your account on other computers when you’ve signed in from a different device.
2 votes -
Option to let callers leave voicemail for auto-answered call
A request has been made by one of the users to have an option to let callers have the ability to leave voicemail for auto-answered calls when the user won't be able to attend the call after several seconds.
1 vote
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